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1 800 Got Junk?

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1 800 Got Junk? Reviews (1)

Review: The company emplyeees and I discussed what and how much of the debris was to be removed and they left behind part of what we had agreed on. When I called their customer service, the person did not listen to what I was saying and repeated what the drivers had told him, and he was extremely rude. Full payment was made and they did not hold up to their service.

Product_Or_Service: $165 worth of debris removal

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Would like the company to return and take away the debris we had agreed upon.

Business

Response:

Business Response /* (1000, 5, 2013/05/10) */

Contact Name and Title: [redacted] M. [redacted] Owner

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@1800gotjunk.com

When my driver arrived at Ms. [redacted]'s residence, she showed them a pile of junk that she wanted removed. My driver gave her an inital quote with a a range of $250 and $350, which Ms. [redacted] felt was too expensive. My driver then asked her what her budget was, and she responded that she didn't want to spend more than $165. My driver then identified what he would take for that amount, and Ms. [redacted] agreed. My driver then completed the job, Ms. [redacted] signed the invoice acknowledging that the job had been complete to her satisfaction, and paid in full. We later received a call from customer service indicating that Ms. [redacted] felt that we should have taken more. My driver indicated that he had taken exactly what he said he would take for the price indicated. I spoke directly with the customer service rep who spoke with Ms. [redacted], and he indicated that she had screamed at him, and that she was impossible to talk with. I later called Ms. [redacted] at her house on that Friday and left a message asking her to call me back, but she never returned my call.

Contrary to Ms. [redacted]'s statement, we took exactly what we said we would take for the agreed upon price of $165. That price did NOT include all of the debris Ms. [redacted] had wanted to get rid of, but it did include an appropriate amount for the amount paid. My driver was very clear with Ms. [redacted] in stating that he could not take all the debris for $165. Ms. [redacted] now wants us to take more debris free of charge.

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Description: Junk Removal

Address: 456 Seymour St, Stratford, Connecticut, United States, 06615-6234

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