1-800-Pack-Rat Reviews (7)
Mar 26, 2020
This company needs a zero for their customer service and professionalism they don't deserve a 1 star and need to be put out of business and does not care anything for their customers this company is sending out Auction notice to customers that are not even 2 full months behind b/c they are greedy and money hungry and wanna collect the money before the economy falls they are putting their loyal customers in a postion to pay now are lose their item in storage at a time of the Coronavirus Pandemic when the usually don't send out these notice of auction until you are two full months behind they want money when people cant leave their home and not able to work in stead of having a heart for your customers who is keeping your company in business give them a break I do understand that bills have to be paid but for this company to send these notices and scare their customers is wrong when usually they don't send these notice until 2 full months not a month not 15 days and not a month in a half. This company is sad and I am not even a customer but I am a family member of a customer who is old age and is in extreme panic about receiving this notice of auction when she and her husband never received a letter in the past and they are on a fixed income so they pay every other month but never received a letter of auction until now.most companies are sending out letters of concern and sending letters telling customer to be safe are we going to work with you every step of the way but 1800 PACK RAT are sending customers auction letters instead of encouraging letters to their customer. This company do care they want their money they are not concern with what is going on in the economy right now as I was doing my research this company has nothing but bad reviews on every review website about their customer service. And for the customers who accounts are up to date on payments if something happens where you cant pay please make necessary arrangement now for your storage items b/c if you don't pay they are not giving you no more than 2 months to before you go into auction and you will have to pay the full past due payment before they will even consider taken your money. y'all be safe and thanks for reading. Get your belongings out of storage with this company 1800 Pack Rat if your items are value to you immediately are they going to auction by all means they don't care if you are not working or don't have any income due to the Corona Virus Pandemic they wanna get paid. The representative she spoke with told her to pay months in advance so she want have to worry about this bill if it comes to the point her income get cut off I was just listening and at that point I had to take over the call this gentleman know he was trying to meet a quota and did not care if it could have been someone treating his parents or grandparents wrong and trying get all their fixed income money. This company is very bad for business.
Oct 23, 2019
February 21, 2016Dear [redacted] :We received a complaint identified by the above-referenced numberThe complaint was addressed to “Nicholas M [redacted] Mirabito Properties Inc.” and was from a tenant named [redacted] Please be advised that Mirabito Properties Incwas not a landlord for *** [redacted] and Nicholas M [redacted] is not affiliated with Mirabito Properties Inc.The correct landlord for [redacted] is Mirabito Brothers Properties, P.OBox ***, Williamsport, PA ***Mirabito Brothers Properties (MBP) has rented to [redacted] several times over the course of multiple years [redacted] is familiar with the lease which he signed.Attached to this document are the relevant pages from the lease agreement with language regarding the issues [redacted] has raised in his Statement of the ProblemPursuant to the contract, the tenant agreed that the landlord would be permitted to withhold money for carpet cleaning and trash removal [redacted] ’s allegations regarding the cleanliness of the apartment are false.Please be advised that MBP returned [redacted] ’s security deposit in compliance with Pennsylvania lawFurther, if [redacted] believes that his rights have been violated, he may file a complaint with the magistrate.Unfortunately, [redacted] had issues with other tenants in the building and apparently is taking his problems out through unsubstantiated accusations against his landlordThis is regrettable.If we may be of further assistance, please do not hesitate to contact usThank you.Sincerely, MIRABITO BROTHERS PROPERTIES
We apologized to the customer for what occurred with a newer
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
February 21, 2016Dear [redacted]:We received a complaint identified by the above-referenced number. The complaint was addressed to “Nicholas M[redacted] Mirabito Properties Inc.” and was from a tenant named [redacted]. Please be advised that Mirabito Properties Inc. was not a landlord for [redacted]...
We’ve been in communication with this customer in hopes of