1 800 Postcards

Review: The printing of a file was substandard due to poorly distributed ink coverage. Areas of large flat color showed uneven coverage. No logical reasons were provided as to the poor product. Customer service was terrible. I was there at 4pm Friday to pick up. I stated my issue with the product. The employee stated there was no [redacted] available and he just left and no one knew where he was. He suggested I call on Monday am and speak to [redacted] the [redacted] to get review for a refund. I called on Monday am and [redacted]in customer service was very rude. Said he would get back to me. At 10:30, I called again. He said [redacted] wasnt in and he didn't know when he was coming in and gave me no time. I said that was not acceptable. He said he would get back to me. He did not, for the second time. I called again at 11:30 am and spoke to [redacted]. [redacted] said he would talk to [redacted] and get back to me. I heard nothing and called back at 1pm. Left a voicemail. [redacted] called and I missed him. I called back at 2pm and after discussing, he was not taking any blame and stated they just printed what they got and there was no solution he could provide to me on how I could change the file to have it print correctly. He assumed no blame.Desired Settlement: Refund my credit card or correctly reprint the file without charge.

Consumer

Response:

At this time, I have not been contacted by 1 800 Postcards regarding complaint ID [redacted].

Sincerely,