1-800-RADIATOR & A/C of Minnesota

I am rejecting this response because:
I feel it's unrealistic to expect customers to remove the entire radiator from their daily driven vehicle just to examine a failed drain plug that's in plain sight when installed. I believe this policy is likely a tactic that makes submitting the part for inspection so time consuming and inconvenient for customers that they deem the effort not worth the reward and just buy a replacement somewhere else instead. If they don't put forth the effort of removing the radiator from their vehicle, arranging for other transportation (possibly at additional cost to the consumer i.e. a rental car) and losing the use of their own vehicle for an indetermined amount of time... just to *maybe* get the defective part replaced, then who wins? The company... because they already made the profit and have the customer's money. I don't have an MBA, but at that point it's likely in the company's best interest to minimize losses and award the least amount of claims. A quick check online, and you'll see this company has no posted Saturday or Sunday hours, so if a consumer needs to bring in a part... they also most likely have to take time off from their job, further inconveniencing them and costing them lost wages or forcing them to use accrued vacation time. Or in a worst case scenario losing their job because they don't have transportation anymore. All because they may have been sold a substandard product.No specialized repair shop equipment is needed to roll up a creeper or lay down a piece of cardboard at the front of the car and peer under it to view a failed drain plug. To claim special equipment is needed is nonsensical.I don't believe for a moment that it's reasonable to expect a radiator to be shielded from "extreme temperature changes"... it's a radiator- designed to remove heat from the combustion process inside the engine which commonly reaches 250 degrees Farenheit (Society of Automotive Engineers http://papers.sae.org/930217/)... if you park your car inside your garage and heat it all winter long like I do the temperature is going to start at 50-60 degrees and then jump to 200 degrees (depending on the thermostat that's installed, mine is 180) during normal operation and then plummet to 30F (or frequently less in MN) in the winter while your car sits outside your work, then back to 200 again on your drive to pick up the kids and return home. Varying by 170 degrees or more sounds pretty extreme to me, but If a radiator can't stand up to "extreme temperature changes" such as this then it's likely not a quality product, and only a shady merchant would promise a lifetime warranty just to get sales and subsequently fail to honor the warranty used to close the sale.  When I purchased my car with roughly 102,000 miles on it I couldn't guarantee the fluid had ever been changed because I had no receipts from the previous owner (using the logic of 1-800 radiator), yet the stock radiator drain plug made of composite material (not cheap semi-translucent blue plastic) still opened without shattering when I installed the radiator in question. Likely because it was made of quality materials with longevity in mind, not merely profit. To know that this radiator couldn't stand up to even half the normal usage that the original radiator did makes me suspicious of the seller's claims regarding the quality of this product. Does it really meet or exceed original equipment manufacturer standards if it works less than half the time the other one did? That is a question which I would like to see evaluated by a professional some day.With the poor treatment and intimidation I received when I brought my car to this merchant for evaluation, it's doubtful I will bring my radiator in for evaluation just so they can once again brush me off with more intimidation and threats about recording conversations. I think it's more likely that a reasonable customer who's had a bad experience would probably just relay their poor opinion of this company and the customer service experience they had to their friends, family and any website review spaces they run across. As stated before I do not posess an MBA, but I would venture to guess the cost to a company for a cheap plastic drain plug would be far less than the cost of the time to find and deal with poor reviews all over the internet.