Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not sure of the purpose of involving the Revdex.com if we are just going to go back and forth without resolving the issue. The response from the business did not address any of the issues I had with the service I received. I already spent enough of my valuable time on the phone with *** and I do not want to waste any more of it. I can send a copy of the invoice from a few years ago when I hired Metro Movers and I have notes on the invoice from when I spoke to them this time. I had a discussion with *** about how much it would be for hours, hours or hours as I had explained to her that I would be moving most of my belongings and would only have some larger pieces of furniture. I paid my Brother-in-Law to move my belongings for weeks prior to Metro Movers finishing the larger pieces of furniture left. I have pictures of the furniture items that were moved and it was less than half of what Metro Movers had to move a few years ago and they did that move in four hours. I did not stop the check the same day as the move. I called and spoke to *** on the day I moved and she was supposed to call me back. On the 28th, I had to call back and *** answered this time. I tried to explain what happened and he talked over me and threatened me with small claims court and then finally seemed to be listening to my complaints and said he needed a few days to look into it. At that point, I decided I better cancel the check or I would probably not get any help with my complaints once they received payment. I had to call multiple times and it was the following week before *** said he wouldn't do anything about the broken marble table because I had stopped the check. He did not even attempt to deposit the check for at least three days after the 28th when I stopped payment because I was told by the bank that if he tried to cash the check in the first three days, that it would still go through. Therefore, he is again not telling the truth. I am so sorry I ever called this company because if I had known they had no morals or ethics I would have saved myself this grief. I never told *** that I wouldn't pay the bill at five hours. I even asked him to send me the updated invoice with the five hour adjustment for my records and he finally sent it on May 12th. As I have been shown how dishonest he and his employees are, I do not want to pay him for the move until I have a quote for the marble table that is satisfactory to me and he can pay me the difference because the table is worth a lot more than three hours of moving services. I would consider paying for four hours of moving costs if the quote for the marble table is reasonable just to get this whole disaster over with. I will send a copy of the documents I have.
Regards,
*** ***
I made several calls to them about items I needed movedI sent photos of a fountain and large outdoor plant I needed moved and signed off for any damage doneThese items are not in questionI was assured by all office staff items I didn't pack they would and not to worry Everything was packed except some pictures, artificial plants, large mirror (which I had sent texts to the mover prior to the move with the size of these items and again I was told that don't worry that what I didn't have packed they would and everything would be shrink wrapped which was not done I have proof that I had rented a ***l truck days in advance so as to move all items that I did not want the movers to handle When they saw the truck sitting there they continued to say they didn't want to move something and I could put it in the ***lThe broken tile on the walkway has been there for years and was not broken One of the movers came and told me he broke the tile on the edge but he did not feel he should be responsible because he felt it was not installed properlyI noticed my items being unloaded that some were damaged and pointed it out to LanceHe acknowledge that there was damage I was not told that I needed to have everything written down at the time and time was an issue when they charge by the minutesI called Pat at the office several days later and told her there was some issues and she said not problem that I was not under a time issue I placed several calls later and asked for someone to call me and set up a time to come and look at the damaged items but no one ever returned my callsWhen I called back, Pat said she had seen the message to call me onThe fact that they wouldn't call me back so we could talk about the issues I have concerning a company advertises that they are an A+ Revdex.com rating when they are not and they will not have the courtesy to call and address my issuesI don't accept their response and they continue not to give the real facts
When the customer scheduled his job, he said everything would be packed and ready to go. When we arrived, that was not the case. The job took longer than originally quoted because we had to do a lot of packing. The customer wanted us to put live potted plants as well as many other...
fragile unpacked items in our truck. We told him that these items were not properly packed and could break, plus there were items we could not stack or properly secure within the truck. This is why he had to rent a [redacted], to transport the items we could not. As for the broken tile on the walkway, our crew said it was loose or broken when they arrived. Nothing we did during the course of the move would have damaged the tile. There were no other damages reported.
I’m really not interested in re-hashing the “he said she said” through the Revdex.com, but will respond to the latest response. We moved the customer on 4/27 and when wedeposited the check on 4/28 we were told that there would be a seven day hold on the funds either because the check was insufficient or because the maker hadstopped payment on the check. When I spoke with Ms. [redacted], I was already aware of the issue with the check, but didn’t mention it to her because I was hopeful that we could reach an agreement. I told the customer that I was willing to take an hour off of the move for “good will” but she refused to pay foranything over three hours. Seeing that we were at an impasse, I told her that I guess we would have to settle it in small claims court. We would not start any claim on the table until the customer paid for her move. When I talked with the crew who moved her, they both said that it was not just a few large pieces of furniture, but rather a full truck load.
June 8, 2016Dear Revdex.com,Yes the customer, Mr. [redacted] did contact our office to say he had some damages and was told that our company’s policy is to email pictures of any damaged items along with a brief description of the item in to our claims department. I talked to Mr. [redacted] personally and again explained our policy regarding damages. He said he was going out of town and would have to handle it when he returned. The customer did call when he was back in town and insisted that someone come out to inspect his items in person. We again explained that we could not send someone out, but would need pictures of any items damaged in the move in order to open a damage claim. We never received any pictures or emails from Mr. [redacted]. The customer chose to complain to the Revdex.com rather than to work out the issue.Respectfully,Scott A[redacted]Metro Movers
When we scheduled the customer ([redacted]) we told her that we were estimating her job (1500 sq ft) at between 4 & 6 hours. Our crew had a full truck (26' truck) and billed the customer for the 6 hours plus the trip charge. The customer wrote a check and gave it to the crew and...
then called in to the office to complain about how long the job took. When we tried to deposit the check that evening with the days deposits, we were told that the customer had stopped payment on the check and we would need to see her about the check. When I talked to [redacted] the next day and asked her about the check, she said that she did not get resolution so she stopped payment. I told her that I would look into the matter and get back to her. After speaking with the crew and finding out that she had a full truck load (which usually takes 5-8 total hours to load and unload) I decided to credit one hour for "good will." Before I could call [redacted] she called me to see what I found out. When I explained that we could give her an hour credit for "good will," she said that was not good enough and she would only pay 3 hours. Since she refused to pay her bill, I told her our only option at that point was small claims court.We are willing to accept the discounted 5 hours plus the trip charge. Once payment is made, then we will process the claim for the marble table top.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not sure of the purpose of involving the Revdex.com if we are just going to go back and forth without resolving the issue. The response from the business did not address any of the issues I had with the service I received. I already spent enough of my valuable time on the phone with *** and I do not want to waste any more of it. I can send a copy of the invoice from a few years ago when I hired Metro Movers and I have notes on the invoice from when I spoke to them this time. I had a discussion with *** about how much it would be for hours, hours or hours as I had explained to her that I would be moving most of my belongings and would only have some larger pieces of furniture. I paid my Brother-in-Law to move my belongings for weeks prior to Metro Movers finishing the larger pieces of furniture left. I have pictures of the furniture items that were moved and it was less than half of what Metro Movers had to move a few years ago and they did that move in four hours. I did not stop the check the same day as the move. I called and spoke to *** on the day I moved and she was supposed to call me back. On the 28th, I had to call back and *** answered this time. I tried to explain what happened and he talked over me and threatened me with small claims court and then finally seemed to be listening to my complaints and said he needed a few days to look into it. At that point, I decided I better cancel the check or I would probably not get any help with my complaints once they received payment. I had to call multiple times and it was the following week before *** said he wouldn't do anything about the broken marble table because I had stopped the check. He did not even attempt to deposit the check for at least three days after the 28th when I stopped payment because I was told by the bank that if he tried to cash the check in the first three days, that it would still go through. Therefore, he is again not telling the truth. I am so sorry I ever called this company because if I had known they had no morals or ethics I would have saved myself this grief. I never told *** that I wouldn't pay the bill at five hours. I even asked him to send me the updated invoice with the five hour adjustment for my records and he finally sent it on May 12th. As I have been shown how dishonest he and his employees are, I do not want to pay him for the move until I have a quote for the marble table that is satisfactory to me and he can pay me the difference because the table is worth a lot more than three hours of moving services. I would consider paying for four hours of moving costs if the quote for the marble table is reasonable just to get this whole disaster over with. I will send a copy of the documents I have.
Regards,
*** ***
I made several calls to them about items I needed movedI sent photos of a fountain and large outdoor plant I needed moved and signed off for any damage doneThese items are not in questionI was assured by all office staff items I didn't pack they would and not to worry Everything was packed except some pictures, artificial plants, large mirror (which I had sent texts to the mover prior to the move with the size of these items and again I was told that don't worry that what I didn't have packed they would and everything would be shrink wrapped which was not done I have proof that I had rented a ***l truck days in advance so as to move all items that I did not want the movers to handle When they saw the truck sitting there they continued to say they didn't want to move something and I could put it in the ***lThe broken tile on the walkway has been there for years and was not broken One of the movers came and told me he broke the tile on the edge but he did not feel he should be responsible because he felt it was not installed properlyI noticed my items being unloaded that some were damaged and pointed it out to LanceHe acknowledge that there was damage I was not told that I needed to have everything written down at the time and time was an issue when they charge by the minutesI called Pat at the office several days later and told her there was some issues and she said not problem that I was not under a time issue I placed several calls later and asked for someone to call me and set up a time to come and look at the damaged items but no one ever returned my callsWhen I called back, Pat said she had seen the message to call me onThe fact that they wouldn't call me back so we could talk about the issues I have concerning a company advertises that they are an A+ Revdex.com rating when they are not and they will not have the courtesy to call and address my issuesI don't accept their response and they continue not to give the real facts
When the customer scheduled his job, he said everything would be packed and ready to go. When we arrived, that was not the case. The job took longer than originally quoted because we had to do a lot of packing. The customer wanted us to put live potted plants as well as many other...
fragile unpacked items in our truck. We told him that these items were not properly packed and could break, plus there were items we could not stack or properly secure within the truck. This is why he had to rent a [redacted], to transport the items we could not. As for the broken tile on the walkway, our crew said it was loose or broken when they arrived. Nothing we did during the course of the move would have damaged the tile. There were no other damages reported.
I’m really not interested in re-hashing the “he said she said” through the Revdex.com, but will respond to the latest response. We moved the customer on 4/27 and when wedeposited the check on 4/28 we were told that there would be a seven day hold on the funds either because the check was insufficient or because the maker hadstopped payment on the check. When I spoke with Ms. [redacted], I was already aware of the issue with the check, but didn’t mention it to her because I was hopeful that we could reach an agreement. I told the customer that I was willing to take an hour off of the move for “good will” but she refused to pay foranything over three hours. Seeing that we were at an impasse, I told her that I guess we would have to settle it in small claims court. We would not start any claim on the table until the customer paid for her move. When I talked with the crew who moved her, they both said that it was not just a few large pieces of furniture, but rather a full truck load.
June 8, 2016Dear Revdex.com,Yes the customer, Mr. [redacted] did contact our office to say he had some damages and was told that our company’s policy is to email pictures of any damaged items along with a brief description of the item in to our claims department. I talked to Mr. [redacted] personally and again explained our policy regarding damages. He said he was going out of town and would have to handle it when he returned. The customer did call when he was back in town and insisted that someone come out to inspect his items in person. We again explained that we could not send someone out, but would need pictures of any items damaged in the move in order to open a damage claim. We never received any pictures or emails from Mr. [redacted]. The customer chose to complain to the Revdex.com rather than to work out the issue.Respectfully,Scott A[redacted]Metro Movers
When we scheduled the customer ([redacted]) we told her that we were estimating her job (1500 sq ft) at between 4 & 6 hours. Our crew had a full truck (26' truck) and billed the customer for the 6 hours plus the trip charge. The customer wrote a check and gave it to the crew and...
then called in to the office to complain about how long the job took. When we tried to deposit the check that evening with the days deposits, we were told that the customer had stopped payment on the check and we would need to see her about the check. When I talked to [redacted] the next day and asked her about the check, she said that she did not get resolution so she stopped payment. I told her that I would look into the matter and get back to her. After speaking with the crew and finding out that she had a full truck load (which usually takes 5-8 total hours to load and unload) I decided to credit one hour for "good will." Before I could call [redacted] she called me to see what I found out. When I explained that we could give her an hour credit for "good will," she said that was not good enough and she would only pay 3 hours. Since she refused to pay her bill, I told her our only option at that point was small claims court.We are willing to accept the discounted 5 hours plus the trip charge. Once payment is made, then we will process the claim for the marble table top.Sincerely,[redacted]