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We have scheduled an appointment with customer to assess situation.  This appointment is set for 8/1/2014 @ 7:30am

[redacted],I got a message...

from the Revdex.com yesterday stating that you are awaiting my response to your solution, as you can see below, this is my response and I sent it to you a week ago.  How is it that now the wall was cut to short and you want to replace all the walls in the shower when you told me before that that was not the problem?  When you can guarantee that I will not have this issue again when you replace the walls I will be more than happy to accept your offer until then I will not make a decision. Below was my response a week ago and it is the same today. I need a permanent fix for this problem because the 3 or 4 times that this has happened is way to many.Thanks[redacted]On Tuesday, February 21, 2017 6:26 AM, [redacted] <[redacted]> wrote:Funny how you're in such a big hurry to do something now.  I haven't decided what I am going to do yet [redacted].  I'd like to know what kind of guarantee I'm going to get that this is never going to happen again, I mean you did tell me that it wasn't because of the wall being cut to short that the caulking keeps separating from the tub and now you want to replace the walls.  As far as the warranty being up, I get that and if this hadn't been an ongoing problem since shortly after the bathroom was completed, I would gladly pay your ridiculous fee if I had chosen you to fix it.  So when I hear back from you on how you intend to make sure I never have this problem again and if I do you will be back out here, at no charge to me, to figure out how to fix this problem PERMANENTLY then fix it because I never want to have to deal with you again.  I sure did pay you alot of money to be treated like this and quite frankly, I don't appreciate it at all.  On Monday, February 20, 2017 11:04 AM, [redacted] <[redacted]> wrote:Good morning [redacted], Please find below the resolution that was sent on 2/15/2017.  Please let us know how you would like to proceed as we would like to close this service call. Thank you[redacted]  Good afternoon [redacted], Please be advised that you are out of your service labor warranty, which means any work moving forward will require payment from you regarding labor.  However, in an effort to try and satisfy your recent request we are willing to make a one-time offer to you to replace the three walls and any necessary greenboard at our cost if you can eliminate the complaint with the Revdex.com.  If this proposal is acceptable, please eliminate your complaint with the Revdex.com and we will order the necessary product from the manufacturer, once it arrives we will install the new walls as necessary. Please let us know how you would like to proceed. Thank you[redacted]  Subject: Re: Warranty & cleaning guide for bath project Ok so now what about the repair on the caulking?Sent from Yahoo Mail on Android Please find attached the warranty information card and cleaning guide for your new bath.