1 800 Wheelchair.com

Hello,After our valued customer purchased the item on our website the manufacturer's servers crashed and they were not able to fulfill any order sent to them at that (most people understand that sometimes things like this happen) so then we contacted all our customers about the situation and offered a 10% discount if willing to wait a week of cancel the order due to the delay in fulfilling the order, with this being said most of our customers agreed to wait and reflect the 10% discount back to their accountKeep in mind we are the liaison between our valued customer and the manufacturer, so in this case we do not have the ability to shi0p the item out ourselvesIf we could we absolutely would to satisfy all due to inconvenienceOur customer [redacted] did agree to wait given that we accommodate her greater than 10% with an additional service of expediting her shipmentFurthermore we were able to accommodate a credit back into her account of $We even followed her request of conferencing her call with the manufacturer so she can hear the information and updated directly per her requestDue to the nature of the circumstance, the product that the customer ordered had a standard lead time of business days, by the time the warehouse received access to all the orders it was on a Monday, we were able to rush her order before many others 1st to ship out that Tuesday for delivery WednesdayDue to the weather the carrier was delayed more business day, so instead of our customer receiving the item on Wednesday she actually received ThursdayNow due to her receiving item day later than told, she is demanding that we accommodate her greaterWe offered to return the product at our cost and provide her a full refund upon the return.Customer are always right and we have done all we can to provide our customer with the best service possible upon her requestAlthough this is now becoming cumbersome we are still willing to help her by a return on item.Thank you kindly,1800wheelchair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They never contacted me That is an outright lie I doubt they contacted any other customers I always initiated contact with them; they never contacted me nor offered anything without my request Furthermore, after I submitted my complaint they did not contact me about a refund I even told *** *** that I was reporting them to the Revdex.com and she ignored my email and never replied to it and still has not replied to it Finally, the item was not even able to be put together I opened it last night and tried to but there are not pre-drilled holes in the loose parts sent so if I try to drill screws into the PVC pipes myself, it's likely I will crank the plastic No I do not accept the business' response because it is untruthful Plus I am offended that they think this is cumbersome when I'm the paying customers who has yet to have a shower chair to shower her mom in Even with lead time for product, I should have had it ready for my mom this Monday It's now Friday and even with parts sent today, they will not get to me until MondayWeather related issues? How about you check the tracking number for yourself and ask the carrier if there were any weather related issues? Refund, what offer? Only three of about ten emails I sent to them have responses much less a proactive reply to all customers of an issue and a 10% refund for all of them What a joke They weren't aware about until I pushed and they actually called the manufacturer themselves.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I won't accept this You know we had to use the chair because we called the manufacturer who contacted you to let you know there was a problem with the chair that was shipped They did not put holes in the PVC pipes but told us to go ahead and create them ourselves by screwing the screws into the pipes without pre-drilled holes - which was ridiculous but at that point, we needed the chair so we used it Why did we need it so badly? Might I remind you it was because you, the person who sold us the chair, did not let us know there was a problem and that we wouldn't receive it in no more than a week If we had known, we would have bought another chair from another retailer So no, this is not an acceptable response.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern
We refunded both,The amount of the item and the amount of S&H its only divided in separate refunds see the transaction numbers below
Transaction Number: *** is for $
Transaction ID: *** $
Thank you
***

Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your
Answer Here] I still have not received credit for the charge on my credit card
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

it was delivered via [redacted] tracking [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We have not received a...

refund of any kind as of 12/*/2015. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Ill be looking into the order today and follow up with the customer.

we refunded the item see the Transaction ID: [redacted]

We will issues for the $190 shi[[ing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]...


[redacted]   I just saw the credit for this on my banks site. thank you [redacted]

A credit has been issued Transaction Number: [redacted]thank you

To whom it may concern
we refunded the full amont please find the proof of refund 
Transaction Number: [redacted]
for $175
thank you 
[redacted] 
1800wheelchair.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I had finally gotten the operations manager involved and she refunded my $99. It was a total...

nightmare this place!
Sincerely,
[redacted]

HIs card was already refunded here is the transaction ID [redacted]

Hi [redacted]  Someone stole your card and purchased something on our website, we already refunded the money through the credit card  I would suggest you should change you credit cards as soon as possible. Sorry for the inconvinece but we can prevent people stealing card...

and putting it through our website

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

HI I forward this to our Canada sister company we are 1800wheelchair.com not [redacted] but ill make sure they take care of it asap

it was refunded