1 800 Wheelchair.com

we already refunded the customer Transaction Number: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: Hello,

On November **, I ordered a walker for my mother via the [redacted] website, which indicated that it would ship within 72 hours. As that day was a Sunday, I didn't check on the tracking until Friday, November **, when found that there was still no tracking number. When I contacted the [redacted], I was advised that the ordering system was down and that it was expected that it would be fixed on Monday, Nov **. When I contacted the [redacted] on Monday, I was advised that no one there had any new information. When I contacted the [redacted] today, Tuesday, Dec. *, I was advised that the system was down and that no one would be able to cancel the order and reverse the charge to the credit card. At no time did the business ever contact me to advise that there was a problem with the order processing system. On three separate occasions, the staff at the [redacted] have advised me that they were transferring me to a supervisor or going to take further information when the call was terminated. On one occasion, that happened immediately after the staff had taken my cell phone number, so it was possible to contact me again, but that has not happened. No one has taken any responsibility to resolve the issue and their refusal to do anything about reversing the charge to the credit card borders on fraud. I have left a comment on the companies website and still have not heard anything. At this point we have waited for close to two weeks for a walker for an 88 year old woman who needs it badly. All we are asking for is a full refund.Desired Settlement: Full refund to credit card.

Business

Response:

Its not our customer we are [redacted].I forwarded the complaint to [redacted] you should hear back in 24 hours thanks happy holiday

Review: I ordered a pair of wheelchair tires on July [redacted]. They did not send the item and information about shipping for 7 days. So I contacted twice with e-mails. And then they replied. Shipping fee is $40 instead of $7 online.

They ignored my order until I contacted. So I asked to cancel and refund immediately. They canceled my order July ** . But This time, they ignore refund.Desired Settlement: They should improve services.

Business

Response:

your order was already refunded Transaction ID: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

1-800wheelchair.com replied as follow on July **.The order has been cancelled. Please allow 24 - 48hrs for the credit to reflect on your account.Again, I apologize for the late notice and inconvenience. Regards,[redacted]But, as of August 6th, There is no refund on my bank record.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]As of August [redacted], NO REFUND. I visited my bank to file Credit card dispute transaction form to get refund. They will check if the refund processed or not.I submitted all evidence form.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

we refunded the item see the Transaction ID: [redacted]

Review: I ordered a scooter on March *, 2016 and was billed for the amount of $959.40 On March *, 2016 they took $959.40 out of my account.. Since then, I have made numerous calls, sent emails - trying to get information on the shipping status of my order. Finally, they gave me a [redacted] tracking number and said the scooter was “on its way and scheduled to be delivered via [redacted] on Saturday, March [redacted]. Today is March [redacted] and - guess what - NO SCOOTER! The tracking number they gave me was only for a $25 accessory, not for the scooter! Do they think [redacted] left a mobility scooter in my mailbox?!? I got online to find out what happened and why my scooter has not been delivered - only to find out my online invoice says "order is complete." This is insane! At this point, I believe I’ve been scammed! I called customer service and they were not able to find any information regarding the scooter, shipping or delivery and could not offer any explanation or resolution. If this is not resolved by the end of the day on Monday I plan to take legal action, if necessary, to get my money refunded.Desired Settlement: To have the scooter delivered expeditiously! OR My money refunded in full.

Business

Response:

it was delivered see [redacted] Tracking number [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ordered 2-**16 and was told it would ship 2-**-16. On 2-**-16 I called they said the warehouse was delayed until 2-**-16. I call on 2-**-16 and told due to weather it wouldn't be shipped until 3-*-16. On 3-*-16 I called and was told it was shipped and I could call on 3-*-16 for tracking info. They didn't have tracking info on 3-*-16, 3-*-16, or 3-*-16. On a second call made on 3-*-16 inwas told I had been miss informed and it actually hadn't been shipped yet. I ordered a $1,1*9.99 stoller ( Axiom Lassen Push chair 2). The order is under my husband [redacted] name.Desired Settlement: I just want what I ordered and I want it shipped out now in the fastest way possible.

Business

Response:

it already shipped via [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a transport wheelchair to use for my son on a trip to Walt Disney World. I bought the Endurance transport wheelchair from 1800wheelchair.com because the website said "guaranteed delivery in two days or it's free". That was on January [redacted], 2016 at 8:30 am EST. I first contacted the company on Tuesday February [redacted], when I still had received no shipping information. I asked numerous times to speak to a supervisor and was denied. Finally after asking for the tenth time, I was transferred to a supervisor where they had to check their own website to learn about their own product. They agreed that I would get a refund for the chair and that they would contact the accounting department as soon as I let customer service know that I had received the chair. This forced me to have to rent a wheelchair in Disney World after I already technically purchased one from them. This set me back another $69.00. Here it is 6 business days (10 calendar days) later and still no chair. I just called again and they can't even give me a tracking number because one is not available yet. They are telling me the wheelchair has not left the warehouse yet. I asked repeatedly to speak to a supervisor and they wouldn't put me through. Finally, they told me one was not available. They have my $155.00 for the chair and I'm left with nothing. I have an email from the company stating that I am entitled to my guaranteed refund but I can't claim it because my chair has yet to arrive.Desired Settlement: I wish for a supervisor to do the following: issue my refund ASAP for $155.00. I feel that I'm owed it quickly because of the aggravation and money spent on their incompetency and should not have to wait for a chair that is not being delivered within the aforementioned time frame before accounting can issue a refund; find and deliver my transport wheelchair ASAP as this is for a little boy who needs it; call me and keep me updated on the progress of the delivery of my already paid for merchandise

Business

Response:

We refunded the full amount [redacted]

Review: On 12/**/13 I ordered an over bed table for my disabled mother's Christmas present. I agreed to pay an additional fee ($178) so that the table would arrive 12/**/13 to be on time for Christmas. I want to add that there were serious delivery issues as well. On 12/**/13 at 4:00 p.m.to my knowledge the table still had not arrived causing me to call 1-800-wheelchair to find out what happened. The company tells me that the table has been delivered by UPS and I say no one rang the doorbell, so I look outside and the box is just thrown on the lawn. Who knows how long it had been outside.Once my sister and I bring the box inside we notice a big and small hole in the box. We open the box and from the naked eye we notice that one of wheels is missing for the table and who knows what other parts are missing.I call the company back to tell them what has happened and was told that nothing could be done until 12/**/13 to address the issue. At that point I told that I wanted the $178 back since the whole purpose was so my mom would have her Christmas present on Christmas Day. I also stated that we still wanted the table but we wanted a new one and they needed to come and pick up the one that was sent with the missing parts.I have called 1-800wheelchair on 12/**/13, 12/**/13, 12/**/13, 12/**/13, 1/**/14 thru 1/**/14 which is date of this complaint. Each time I got a different story as to how they were going to resolve this issue. The original table has been picked up and returned back to by UPS 3 times since this thing has begun. Now I am not getting any return calls and they have almost $400 of my money and my mother still does not have a table.Desired Settlement: Not only do I want a refund of the $178 for the shipping, since 1-800wheelchair offers free shipping anyway and the purpose of the paying the amount was defeated.We had researched 7-8 different companies for the type of table my mom needs and 1800wheelchair was only who had what she needed. My sister and I want the table for my mom as she really needs it for her needs but it has been almost 30 days with still no resolution in sight. If this can not be resolved I want a full refund of all money.

Business

Response:

HI

Review: On Oct. **, 2014 I called 1-800-wheelchair ([redacted]) and placed an order for a Bodypoint Elastic Chest Strap Size Large (Sku [redacted]) for my son who is in a wheelchair and needs it for his new shower chair. [redacted] requires that the chest strap be in place before my son can use the shower chair. The price quoted to me was $55.00 for the chest strap and $7.00 for S&H for a total of $62.00. I asked the young lady taking the order when I could expect delivery and was told that, “we have it in stock,” and I could expect to receive it within 3 to 4 days. I was happy because they were in Brooklyn, my son’s group home is in Staten Island, and the strap “was in stock.” It couldn’t take more than 4 days. On Oct. **, 2014 not having received it, I called 1-800-wheelchair to find out what happened and was told by “[redacted]” that she couldn’t tell what happened but would contact the manufacturer on the West Coast (?) and would get back to me by Thursday, Oct. **, 2014. When I didn’t hear from her by Thursday, I called and was told by “[redacted]” that [redacted] was “out.” I went over the story for the 4th or 5th time and [redacted] told me that she would arrange to cancel (?) the order and issue a refund which I could expect within 3 or so days. Today, Mon. Oct. **, 2014 I received an email advising me that my total refund would be $55.00 sans $7.00 for shipping and handling.. Since nothing has been received to date (almost 2 weeks since I placed the order) I have to assume that it was never sent out. [redacted] said she would cancel the order on Oct. [redacted]. She couldn’t have cancelled it in “mid-delivery,” so she must have known it was never processed. How then could 1-800-Wheelchair charge me $7.00 for shipping and handling when the merchandise never went out? I have ordered merchandise for my son on the internet and by telephone (including the shower chair itself from another vender) without a problem but I’ve never come across anything like this – speaking to several different people each time and never getting a truthful answer. That’s the story up to this point. I would like the entire amount of $62.00 refunded to me within a reasonable time. After all, my charge card was debited for $62.00 by 1-800-wheelchair on Wednesday, October **, 2014 at 3:08:52 PM per confirmation of my order #[redacted]. Thank you for your attention. I look forward to hearing from you.Desired Settlement: Refund of the total amount of $62.00

Business

Response:

To whom it may concern

We refunded both,The amount of the item and the amount of S&H its only divided in 2 separate refunds see the transaction numbers below

Transaction Number: [redacted] is for $55.00

Transaction ID: [redacted] $7.00

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The only communication I have received up to this moment is the advice dated 10/**/14 stating that I would receive a $55.00 refund referencing order number [redacted], when in fact the original order number was [redacted]. To complicate matters further, if the [redacted] number is representative of the refund (for merchandise only), it is completely different from what they now claim per their response to you. This issue will only be resolved when I receive the $62.00. In the meantime, thank you for your efforts so far.

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thanks

Consumer

Response:

The $7.00 was credited to my bank account today in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed Order #[redacted] on July [redacted], 2015 for a TiLite 2GX Ultralight WHEELCHAIR, as I am disabled.

We received a chair on August [redacted], unfortunately for me it was the wrong one. My husband and I have tried REPEATEDLY to get this resolved...including many hours ON HOLD w 1800wheelchair...and still do not have any resolution.Desired Settlement: Credit me for $3,444.00.

Still willing to do an exchange, but only if we get credited first for this wheelchair and receive confirmation the correct wheelchair is on order. Tracking # for said chair desireable.

Business

Response:

Ill be looking into the order today and follow up with the customer.

Review: received item is not what I expected. contacted 1800wheelchair.com about a return. That was over 3 weeks ago. Today I receive email about shipping status. I inquired about a return and refund not shipping status when I already have the product.

Your Order #[redacted]4 (placed on November **, 2015 1:29:41 PM EST). first email to merchant was on 11/[redacted] it is now 12/** all I received from the merchant is shipping status that I never requested.Desired Settlement: timely refunds. this seems to be the normal operating procedure for this company. I was several complaints about not refunding. one person said got refund from merchant 3 days after filing out complaint with Revdex.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] I just saw the credit for this on my banks site. thank you [redacted]

Review: I purchased a PVC Hi-Back Foldable Shower/Commode Chair from the site on February **, 2015 at 4:18am CST for $360.00. I called the next day and was told it would be shipped around 3-5 days from order date. I called again a few days later and was told it would be shipped soon. Then on February **, I called for the third time and also contacted the company by chat. The phone call was useless as the first two were. During the chat, I was told the manufacturer, [redacted], had a problem with their system and that my order had been delayed. I was informed of this delay only because I initiated the communication which upset me, and 1800wheelchair, unsurprisingly at this point, said again that they were unable to verify when it would be shipped. I called again the next business day, March *, and this time was told [redacted] had a problem with their system for a whole week and the problem conveniently started the day I placed my order, February **, and conveniently was solved today, March *. So not only did I have to initiate communication again to obtain this information, 1800wheelchair failed to perform due diligence to call the manufacturer themselves during my first three calls, and failed to ensure my order was placed and the product was built any time after three phone calls prior to March *. What happened to being able to process an order by pen and paper despite a system glitch, and backentering orders when the glitch is resolved? I fail to believe both companies as big as they are, 1800wheelchair and [redacted], cannot operate due to a system glitch. I fail to believe what I'm told about [redacted] completely shutting down their warehouse in Los Angeles that processes orders for the product I purchase because of the glitch. Now despite all of this, and after hours of communication with [redacted], her subordinate Janice, and her [redacted], on March * and hearing them place blame on their manufacturer, not accepting any responsibility with speeding up the 5 days lead time [redacted] claimed they needed to put together a handful of PVC tubes to build a shower chair, not offering to compensate their customer without my ask and persistence of being treated adequately in this situation, and despite finally settling on a $100 credit for the trouble and overnight shipping and delivery on March *, what happens? That's right. I called on March * because I received no tracking number, and no product by the end of the day. What was I told? The manufacturer was not picking up, some lady named [redacted] was out eating lunch (at 2pm Los Angeles time at that point). Guess what? I received my product on March * but based on the tracking number, the manufacturer did indeed ship it out on March * as promised but someone did not use overnight shipping. Exhausting to deal with such an incompetent company.Desired Settlement: I want my full $360 returned to me and a written apology detailing what occurred so I can post it on review sites to warn future customers of this retailer. Unlike some of their competitors, they have no decency to take down products they can not fulfill or at least place announcements of delayed shipping on product pages. They lack the competency to keep in communication with their suppliers and abreast of what is in inventory and what is not, and relay that to their potential customers which is unacceptable. I find 1800wheelchair incompetent at dealing with delayed shipment of items which I find hard to believe occurs only in a blue moon as stated by [redacted], the [redacted] I dealt with who promised overnight shipping. A company that doesn't have the intelligence to know that in a situation like this, they must push their manufacturer to process an order faster than usual without the prodding of the customer, and to compensate the customer with not credit for a future purchase and more than a 10% refund for a 100% delay in delivery date...a company that doesn't have the compassion to respond in a situation like this especially when it's a shower chair for my mom who I informed them had not showered in over a week, has diarrhea, is washed by towel and water by my siblings and I while we wait for this chair...Despicable.

Business

Response:

Hello,After our valued customer purchased the item on our website the manufacturer's servers crashed and they were not able to fulfill any order sent to them at that (most people understand that sometimes things like this happen) so then we contacted all our customers about the situation and offered a 10% discount if willing to wait a week of cancel the order due to the delay in fulfilling the order, with this being said most of our customers agreed to wait and reflect the 10% discount back to their account. Keep in mind we are the liaison between our valued customer and the manufacturer, so in this case we do not have the ability to shi0p the item out ourselves. If we could we absolutely would to satisfy all due to inconvenience. Our customer [redacted] did agree to wait given that we accommodate her greater than 10% with an additional service of expediting her shipment. Furthermore we were able to accommodate a credit back into her account of $100.00. We even followed her request of conferencing her call with the manufacturer so she can hear the information and updated directly per her request. Due to the nature of the circumstance, the product that the customer ordered had a standard lead time of 5 business days, by the time the warehouse received access to all the orders it was on a Monday, we were able to rush her order before many others 1st to ship out that Tuesday for delivery Wednesday. Due to the weather the carrier was delayed 1 more business day, so instead of our customer receiving the item on Wednesday she actually received Thursday. Now due to her receiving item 1 day later than told, she is demanding that we accommodate her greater. We offered to return the product at our cost and provide her a full refund upon the return.Customer are always right and we have done all we can to provide our customer with the best service possible upon her request. Although this is now becoming cumbersome we are still willing to help her by a return on item.Thank you kindly,1800wheelchair

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They never contacted me. That is an outright lie. I doubt they contacted any other customers. I always initiated contact with them; they never contacted me nor offered anything without my request. Furthermore, after I submitted my complaint they did not contact me about a refund. I even told [redacted] that I was reporting them to the Revdex.com and she ignored my email and never replied to it and still has not replied to it. Finally, the item was not even able to be put together. I opened it last night and tried to but there are not pre-drilled holes in the loose parts sent so if I try to drill screws into the PVC pipes myself, it's likely I will crank the plastic. No I do not accept the business' response because it is untruthful. Plus I am offended that they think this is cumbersome when I'm the paying customers who has yet to have a shower chair to shower her mom in. Even with lead time for product, I should have had it ready for my mom this Monday. It's now Friday and even with parts sent today, they will not get to me until Monday. Weather related issues? How about you check the tracking number for yourself and ask the carrier if there were any weather related issues? Refund, what offer? Only three of about ten emails I sent to them have responses much less a proactive reply to all customers of an issue and a 10% refund for all of them. What a joke. They weren't aware about until I pushed and they actually called the manufacturer themselves.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I won't accept this. You know we had to use the chair because we called the manufacturer who contacted you to let you know there was a problem with the chair that was shipped. They did not put holes in the PVC pipes but told us to go ahead and create them ourselves by screwing the screws into the pipes without pre-drilled holes - which was ridiculous but at that point, we needed the chair so we used it. Why did we need it so badly? Might I remind you it was because you, the person who sold us the chair, did not let us know there was a problem and that we wouldn't receive it in no more than a week. If we had known, we would have bought another chair from another retailer. So no, this is not an acceptable response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We gave you a deep discount already and we charged you our cost and we overnight ed the item to you on our expense we already lost money on your order I would not allow a customer to black mail us by going through Revdex.com and just get a free Product for no reason you have the item and you used it if you want to return it we sent a call tag (also at our expense) and make sure its not used and its in a resale conditionthank you

Review: I purchased a pair of shoes in mid-July from their website. When I received the shoes, they were not the same shoe nor the same brand featured on the website. When I called and spoke to the customer service rep, she checked and informed me the shoe I received had replaced the one featured on line and it had not been changed. This was after several e-mails and phone calls. The rep offered to try and get the original shoe that I ordered, but it was no longer available. I did not want the shoes that I received and she told me they could be returned. I received a return authorization, sent the shoes back, had confirmation that they had been received, but had not received a credit for several weeks. I made numerous phone calls and e-mails to the same customer service rep and she would tell me that she was going to take care of it for me. She told me she could not issue my credit until they received their credit from the manufacture where they ordered the shoes from. I didn't understand why I had to wait for my credit which I paid directly to 1800wheelchair, not the company from which they purchased the shoes. After about 2 months of still waiting, I filed paperwork with my credit card company to dispute the charge. They have given me a temporary credit pending their research into this matter. I called 1800wheelchair repeatedly, to resolve this but was unable to get them to issue my credit of $107.95. They made no attempt to resolve the matter even after I informed them that I would be filing a dispute with my credit card company and filing a complaint with Revdex.com.Desired Settlement: They need to change the policy, customer should not have to wait for a refund or credit that was paid directly to them. This is not acceptable policy. I had no product and no refund.

Business

Response:

We issued a full refund to the customer as soon the return claim was approved then the customer went to the credit card company to chargback the charge we opened a complaint and it took the credit card company 30 days to get back to us and we issued the credit again just to make the customer happy

Review: Two months ago I ordered and received extension handles for my wheelchair, the co. Suggested that two sets of clamps should be used for safety, so I called them but was unable on four occasions to speak to anyone that had knowledge of what I wanted, I ask to speak to a supervisor but they were always busy, I requsted that I talk to someone in parts or supply, all were to busy, the clamps cost $19.95 a set,

If they will send me a picture and some way to order them it would be appreciated

Thanks for you attention

[redacted]Desired Settlement: Order form for the clamps and I will be eternally grateful

Thanks again

Business

Response:

HIWe tried to contact the customer a few times on the phone number ending in [redacted] with no answer we will try again today and we are offering the part for free please try to call us again if you didnt get trough the first timethanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I returned 3 pairs of Dr. Comfort shoes. They were received back on 6/**/14. Order # [redacted]. UPS tracking # [redacted].

I have only received credit for TWO pairs of shoes. I am still owed $105. I have called on 5 separate occasions. Each time they have said they are researching it and will call back.

They never have.Desired Settlement: I would like my credit card refunded for $105.00.

Business

Response:

we already refunded it see the trasection ID Transaction Number[redacted] $105.00

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: During a visit to Puerto Rico, my mother and I discussed how her local medical doctor recommended that she use a walker to get around due to a severe knee problem. We discussed how it maybe easier for her to have a scooter so that she can get around and not limit her mobility. I called 1800-Wheelchair and asked if they deliver to Puerto Rico they said yes, with an extra charge of $250.00 for deliver and extra $34.00 to bring the merchandise inside the house.

We made the purchase on 1/**/16, and the account was debited on 2/*/16 $1434 dollars. Upon speaking to the company 1800 Wheelchair I asked when would the product be delivered they said within a few days, it would leave the warehouse. I've called several times for tracking number and update only to be told that they have no information on the status, that a supervisor will call me back with an update and to-date I've not received a call back.Desired Settlement: I would like that at this point they refund my mothers purchase. It's been cruel to have the wait indoors pending a delivery when no update or tracking number has been provided regarding deliver date. Thank you for your assistance in this matter.

Business

Response:

it was delivered via [redacted] tracking [redacted]

Review: I purchased two back braces, one in large for my spouse, and one in medium for myself. The brace was too large and was returned via [redacted] on June **, 2015. The two braces cost $366.00, I had a $10.00 coupon for any purchase over $100.00., which was applied. The company as of today 7/**/2015 has not returned the $188.00 for the returned brace. My call to the company today indicated that $178 would be returned in 3-4 weeks. It has been more than 27 days since the brace was received in Bohemia, NY and the company will not return my money. Please let me know what I can do.Desired Settlement: $188.00 placed back on my account with the Credit Union of New Jersey within the next 5 business days.

Business

Response:

The credit was refunded on 7/**/2015 after it was returned and the policy we have it can take up to 30days for inspection see Transaction Number: [redacted]

Review: On July *, 2014 I purchased an "EZ Adjust Bed Rail" (serial #[redacted], purchase order #[redacted] from 1800Wheelcair.com and I had $197.45 charged to my Visa. My father refused to use the bed rail so after calling for a return info and a return number (#[redacted]), I packaged up the product in its original packaging and box, taped a return address sheet on the box so as not to write on the box (their requirements were ALL met) and I mailed it at a cost of $43.61 to me. Canada Post tracking showed the package was signed for as proof of receipt on July **, 2014, well within the 30 days of guaranteed refund. I have called ###-###-#### in August twice, again on Sept. [redacted] and just now on Oct. *, 2014. Each time I was put on hold for a good 10-15 mins while they contacted the manufacturing (?!). At times I was disconnected, others told I'd get np an email with more info. Still no refund to my Visa of course. Thanks for any help with this matter. Reviews online show TERRIBLE reviews of refunds, to the point of saying 'stay away!' Sadly, when in desperate need of health & safety equipment for a loved one, one doesn't always have the luxury to take time to read consumer reviews. So hoping you can help. My father passed away on Aug. **, 2014 so the emotions and stress have been intense. I do not need this ongoing issue with a company that promises to help by supplying needed health materials with a 30 day full money back guarantee. Thank you.Desired Settlement: Refund on my visa! And an apology for such a run-around. I will NEVER recommend this company, ever.

Business

Response:

To whom it may concern

we refunded the full amont please find the proof of refund

Transaction Number: [redacted]

for $175

thank you

1800wheelchair.com

Review: On May **, 2013 I placed an order for one ObusForme CustomAir Backrest Support, P/N OFCA.. The company Customer Service Representative (CSR) told me the item was in stock. I provided my credit card information and the company charged my credit card $104.00 that day. On May **, 2012 I spoke with [redacted], CSR. The CSR told me the item was not in stock, but that it would ship direct from the manufacturer to me. On May **, 2013 I received an Obusforme Lowback Backrest Support, P/N LBBLKCA. This is not the product I ordered. Over the course of the next two weeks I spoke with a [redacted], CSR, 4 times (May **, June *, June * and June **). The CSR promised she would send me the product I had ordered and a pre-paid return shipping label for the Obusforme Lowback Backrest Support. To date I have not received either the product I ordered, i.e. an ObusForme CustomAir Backrest Support, or a return shipping label.Desired Settlement: Send me one ObusForme CustomAir Backrest Support and a pre-paid return shipping label for the ObusForme Lowback Backrest Support.

Business

Response:

We resolved it with the customer by sending him a new one

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had purchased a basket for a wheelchair using [redacted] on12/*/14, and the seller immediately contacted me the same day to inform me that it is discontinued and they are unable to fulfill my order. I had asked for a refund of my [redacted] payment, which they agreed to, but it is now 14 days later and I still have not received my refund after numerous emails asking when I can expect it.They had issued me a "credit memo" on 12/**, but I have yet to see any money credited to my [redacted] account. Plus, the credit memo isn't even for the full amount that I paid; they are shorting me the $1.92 [redacted] fee, even though they are the ones that need to cancel my order. And they are still advertising the discontinued item that is causing me all these problems:[redacted] It should not take 14 days to refund money for an order that will never be fulfilled.Desired Settlement: Refund my FULL [redacted] payment. There is no product to ship.

Business

Response:

Hiwe refunded $87.00 today for some odd reason the system didn't do it automatically please let us know if you have any issuesthanks[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,