1 800 Wheelchair.com

We purchased a wheelchair from 1800 wheelchair in June of 2020. Our credit card was charged in a matter of a few days. When we didnot receive the wheel chair within a couple of weeks we were told it was on backorder and would be shipped within a couple of weeks. When we received it,it unfortunately did not work out. We called 1800 wheelchair they sent us return instructions. We sent the wheelchair back on June . When we didnot receive credit by the end of July we called them and was told they did receive it but was being checked out before it would be approved for a refund. We called a few days later and was told it was approved and credit would be issued in 3-5 days. We called again when we did not receive the credit. Again we were told 3-5 days. Called again a week later and was told by the end of the business day on Friday August *** we would receive credit. To this date we have not received credit. We feel we are getting the run around from them. Now they have the wheelchair and our money. Anything you can do to help us get our refund would be greatly appreciated. I

I placed an order for a wheelchair several days ago and received a confirmation email 10 minutes later. I was charged $629.00 then. Several days later I called to find out why I haven't received a tracking number or shipping info. I got a fun around and stalling. Finally I asked to speak to a manager. I was again sent email to call a fraud service. I then was told my order was declined. How? I was charged. So I asked for refund! Still waiting!

This company is selling 8 oz bottles of purell hand sanitizer for $17 each this is an insane markup and price gouging! and unfortunately this is a website that a lot of older people will shop from and get ripped off I have called them two times and they have given me a run around about the reasoning for it these prices are the same as you find people price gouging on eBay reputable stores that are still selling this source telling them at very close to the same price as original before the pandemic. the same day I was on this website I also was on rite aid's website and they were selling a three pack of 12 oz bottles for $7 that was 36 ounces for $7 1 800 wheelchairs is offering 8 oz for $17 somebody needs to do something about this please this used to be a reputable place that is just taking advantage of the public and elderly at this point

I ordered a wheelchair and the day the wheelchair arrived my husband was laid off due to covid 19, so I immediately called the company and told them I needed to return the chair. The return process was a nightmare, they lost the chair, it went to some other warehouse, they finally found it. They told me I had to pay an $84 re-stocking fee, which I paid, than they tried to charge me another $235! They have not processed the refund even though they keep telling me it is done and it is not been done and I am being hounded by the financing company demanding payment for a chair that was returned

On February *** we purchased an EZ Fold wheelchair through the online store of ***. It was not exactly as advertised in that the control was too sensitive and the chair would go too fast. We contacted them and asked for return authorization. They granted it explaining that we would need to pay a 10% restocking fee totaling $159.99 PLUS we had to pay $116.00 to return the chair. After almost 2 weeks they said that we would receive a refund to our credit card within 3-5 business days. We have received no refund. Today they assured me that management was now involved and we would have the refund by the end of the business day, As of 10 minutes ago, no refund had been credited to our card.

This company stole 2000K dollars from me. Their mission is to take advantage of the disabled, its disgusting.
I purchased a motorized wheelchair or 2000K and was send a used chair. The wheels were dirty and the boxes in the packaging were opened, even the package itself was resealed.
I send the chair back 2/*/2020, which was almost 6 weeks ago, had them sign for it and to this very day I have not received a refund. The operations manager, Evelyn G promised a full refund within 3 to 5 days, which was 13 days ago.
When I called customer service today, I was hung up on. Please dont buy anything from them. They are a fraud company, who are looking to take money from the most vulnerable population.
I have pictures, I have all the emails and I have proof that they received the wheelchair.
I will leave reviews on every possible site until I receive my full refund or until they are out of business in addition to involving the police.

I purchased a mobility product that after I received delivery I discovered was not usable due to my condition. Within a week of receiving it, I called the company to inform them that I was returning it and to get shipping information and to request a refund. Once the product was received by the company, I learned I would not receive the full refund because there was a condition issue of "dirty wheels" ( the product was never taken outside on the pavement) as well as missing accessories. I disputed these claims as everything was shipped with the product. I've been told I could receive a partial refund. This is unacceptable.

I ordered two #6 wheelchair rail guides. I used paypal and was charged but never received them. This was a month ago!

On Friday, Sept ***, 2019, I went to the 1800wheelchair.com website to order a Multichair Ultra Narrow Shower/Commode Chair (Sku# ***X, Brand# Nuprodx, Item# 34886), and the total cost was $2070. The Order Number is *** The charge cleared our bank on Monday, Sept ***, 2019. Their website says that the shipping would be ground 5-7 business days. On Monday, October *** after having waited during the expected shipping timeframe, and having not received any communications from the company, we called their customer service. The first customer service rep that we spoke to said that she would call the manufacturer for an update and said she thinks the order is pending to ship out tomorrow (Oct ***). We asked where the manufacturer’s warehouse was and she told us it is in Livermore, CA. The location is less than 30 minutes from our home, and we asked her why is it that the manufacturer never sent the order, but all of a sudden you see that it’s pending to ship? We asked for a tracking number and she said that it’s not available now but she will call the manufacturer in the morning (Oct ***) for it and send it to us via email. My wife and I discussed this again after we got off the phone and felt very suspicious about what we were told, and decided to call back to just cancel the order and request for a refund. The second rep we spoke to on Monday, Oct *** was Dana, and we told her about the call earlier. She immediately went into the same explanation about needing to call the manufacturer, but we asked her to cancel the order and send us the full refund $2070. She said that she needed a manager to submit the refund request and to email us the cancellation. She said that a manager would also call us on Tuesday, October ***, 2019, to confirm, but no one did. We called them again to speak directly to a manager and ‘Dana’ said she is one but needed to contact the manufacturer to refund us? Please help us.

Refund 56.00 the company charged my card from a transaction not authorized. I started to order a wheelchair bag until their handling cost were more than I would approve. I never completed the transaction However they now have my card number and charged me even after they sent an email to me acknowledging they did not have the authorization.

The company sent me some printed papers stabled together as a Manual for the chair, like it had been downloaded off the internet or something. The wheelchair is supposed to be for someone up to 5'8 " I'm 5' and the foot rest causes my knees to be too high making sitting uncomfortable. The battery didn't charge all the way after 10 hours and that was the replacement they had sent me. The voltage and Amp of the charger and the battery didn't match and when I sent emails asking about this they didn't respond to me. The rear anti-tip bar had a miss drilled hole causing it to be crooked and the anti-tip wheel was broken. They sent me new wheels but didn't have anymore anti-tip bars making the chair unusable. The company had no idea when they would get new bars but they would send them out when they had more. Well, what am I supposed to do with the chair in the mean time I can't use it. There are no more eVolt wheelchairs available through this company. I did try the chair in my house on hardwood floors and it just kept stopping. It is supposed to go 12 miles but it could go more than about 200 ft total so 12 miles is a bit of a stretch for advertising. I ordered the chair September 5 and am still without a working Wheelchair as of September . The reason I chose this company is it was supposed to be a USA company turns out it is based overseas. It is very difficult dealing with overseas companies when you have a problem . companies that mislead handicap individuals about the reliability of their products should suffer stiff regulations and fines.

The base price for their Featherweight Wheelchair is listed as $499 on their web page, but when I ordered it I was charged a base price of $700 plus the individual price of each accessory. When I called to complain, they said the $499 base price was only valid if I did not order any accessories. I feel this is unfair and misleading, and I feel they should make this clear on their web page.

On August , 2019, after a month of consideration, I purchased the Model H Hybrid manual Power Chair in One from 1800wheelchair.com after speaking to one of their Sales representatives, Lisa S.

Here is a link to the item: ***

I had asked Lisa the following:

Mike: what is the return policy if it turns out that it's not for me?
Lisa S: It's on the quote, and here is the link :
***
If you follow the link, you will see the following: “If you are not 100% satisfied with your product, we offer a 30-day refund with a 10% -15% restocking fee for most items (see below). ”

After consideration, I thought the product was interesting enough to order and evaluate and if I was unhappy with it, I would eat the 10-15% stocking fee, which would have amounted to about $200. I understood the need for this policy and was willing to take the chance on this wheelchair since it looked like a great fit for me.

Sadly, the only thing I was 100% satisfied with was the quickness of the shipping. The item arrived two days later, on August . The box, however, was scraped up and pretty badly damaged. However, after opening the box, the chair itself seemed to be fine.

When I set it up, I found only 1 battery had been included. However, on page 2 of the questions section on this wheelchair, a potential customer asked:

Q: If you order the model with the extended range battery, do you get 2 batteries?

And can you order replacement batteries separately? I don't see them listed on the Accessories battery page.

Product Team
04//19
A: If you order the upgraded battery, you will receive the standard and upgarded.(sic)

When I asked Lisa why I only got the upgraded battery, even sending her a screenshot of the question as it appeared on their website, she responded with the following: “When you choose to upgrade to the HD battery, you just get the HD battery. Additional batteries run around $550-600.”

This was strike 1, as I feel that I was deceived by their question and answer section of the product’s website. I was, however, willing to let it slide. Although the question and answer are still on the website as of this writing despite the fact that I pointed it out to them and felt it deceived me.

Due to some prior commitments, I was unable to evaluate the chair immediately. So I charged it up and let it sit till the evening of August , when I decided that I wanted to try the chair out. I was going to take it to the park, but found that it wouldn’t fit in my car, which was a bit disconcerting but not a deal breaker. However, after the battery discussion, this was strike 2 against this chair.

My roommate and I took it out around the block for about a mile as I wanted to see how the chair would take hills, since I would be taking it with me to Atlanta in a coupe of weeks and know the downtown area is very very hilly. That’s when strike 3 happened. When attempting to climb a very small incline (approximately 2 degrees) the chair slowed to a crawl and struggled up the hill.

Needless to say, I was very frustrated as I was very much excited to receive this chair and had hoped to take it with me for many adventures, only to be very disappointed in it. I was not 100% satisfied with this purchase. I wasn’t even 50% satisfied.

After much thought, I wrote to Lisa, explaining my dissatisfaction with the wheelchair and asked to return it. I woke up the next morning to find the following in my email:

“Unfortunately, they won't take a return for a used chair. Since it's been used outdoors on hills and such, it's not going to be approved for a return. You can feel free to contact our tech, Evelyn, *** if you have questions regarding the power of the unit. NOTE: The max incline rating is only 8 degrees.”

I was made quite angry by this email. I was given 30 days to return it if I was not “100% Satisfied” with it, only to have it for 4 days, tested it for 30 minutes, and get told it was now used and could not be returned. I immediately contacted my bank and explained what happened and they advised I file a dispute on the charge, which I did.

I informed Lisa that the charge had been disputed and that I would be filing complaints with the Revdex.com and posting reviews about how I was treated. She responded with the following:

“It says the item must be in new, unused condition. It doesn't say anything about a test drive or trial period. It allows 30 days for the shipping to you, and the shipping back to the vendor.”

At this point, they had exhausted every bit of good faith I had left in me, so here we are. Apparently, according to Lisa, the 100% satisfaction guarantee only applies to the box the product is shipped in and once you open it, it’s no longer new and cannot be returned. I guess I’m supposed to determine my satisfaction without actually looking at and evaluating the product in any way shape or form.

At this point, this matter is in the hands of my bank. I, however, wanted to make potential disabled customers or caretakers aware of this companies practices. Lots of disabled people are on fixed incomes and might save up for months or even years to get a power chair that’s right for them. If you suffer from limited mobility, I cannot, in any way shape or form, recommend you even consider doing business with this company.

In my opinion, 1800wheelchairs.com are not interested in the satisfaction or welfare of their customers. They don’t stand by their products and their “Return Policy” is intentionally badly worded to confuse the people who read it. I believe they are a drop shipping company who don’t understand the products they sell and their website purposely disseminates false information and product descriptions just to get the sale.

All I can say is, if you are looking for mobility equipment, please look somewhere else. Any difference in cost will save you loads of aggravation and possibly money in the end.

I got the order in a timely manner but it said it was a gel pack in cushions for wheel chair seat. When I got it within ten minutes my back and hip was killing me the pad was so hard. I could barely walk the pain was awful. My husband sat on it and said it was hard as a brick. I've bought one b 4 and loved it nice and comfy. This one was horrible. But called and can't return cushions so out the money. I've never ordered anywhere that wouldn't take it back. Seniors shouldn't be treated this way on retirement income. It seems she told me I needed the 150 to 200 dollar cushion. On *** for 60.

et this wheelchair back in May of 2019 ,this company messed a round until nnow July ,2019. They said that someone from t he manufactererr would call me and they never diid, These promises have never happened.Now they are saying after all this time that I only had 14 days to return this unused wheellchair, which cost me $1,460.I told them earlier THAT THIS NOT A CHAIR FOR ME.Iwanted to send it back 2 months ago, but they insisted they could resolve the problems.Now they won't even give me a refund1alot of money to just give it to them I am happy to send the unused chair back to them plus a restocking fee. and no response from them. please help me I have ***,and cannot afford to wasite this money.

I requested a replacement part for a wheelchair we purchased. They took our money, but required over a week of daily calls, live chats and emails after 8 weeks of not delivering, to even order the part we paid for months earlier. That product finally came today, which was our drop dead deadline and it’s not the right part. We will now incur significant fees renting a replacement wheelchair because of this.

I called to order a wheelchair and the agent assured me it would arrive 3 business days later (Wednesday). I got a confirmation email with an order number. When I didn't get the chair Wednesday I decided to call Thursday. The agent tried calling the warehouse to see where the wheelchair was and said the warehouse was closed and to call the next day. I asked HER and HER manager to call ME since it was their mistake. They did not. So, I called again Friday and they said the wheelchair was on back order. I was in an accident Friday a week earlier, called and was assured to get a wheelchair by Wednesday, never contacted to say it was on backorder and I needed to return a borrowed chair by Friday. ( which I also had mentioned to the first agent I dealt with). Most people needing a wheelchair need it ASAP and if it's on backorder wouldn't it be considerate to contact the buyer to let them know or check from the start that it's available!? I told them I want them to cancel the order- what's the point of getting it indefinitely when I need one now. To top it off, they told me they wouldn't refund my 216$ until I returned the footplates. What a poorly run business! I will NEVER order from them.
Update: The company was notified about the review. They contacted me via email and at first apologized but the last paragraph says
“if we can come to an agreement if you can possibly remove the review and I will credit you back the entire order without having to return the cushion I can credit your entire account today.”
I told them I will keep the cushion I ordered and payed for and I will NOT remove the review. Sounds like they were trying to barter with me and get they’re reputation cleared before customer satisfaction- completely unprofessional.

Placed my order on February 14.
I was told order takes 7 to 10 days for delivery.
Order confirmation stating I would receive email with tracking upon shipping.
Called March 4. Had to leave a message with sales rep I placed the order with.
March 10, still no tracking or delivery. NO CALL RETURNED
March 10 called again. Spoke to a customer service rep. Same story. Only the service rep that took your order can answer your questions.
Called the bank and verified payment was funded February 14.
Sounds like if the person who took your order quits, is fired, is on vacation, doesn't feel like returning your call etc. you are SOL
NO CUSTOMER SERVICE
NO TRACKING
NO CALLS / MESSAGES RETURNED
NO PRODUCT
Save your money and shop elsewhere.
Did you get an email today asking how I like the product.
What product?

I purchased a wheelchair for my son. They contacted me to let me know there was a mistake on their website and it could t be ordered how we placed the order because of the error. The way they needed to order it wouldn’t work for my son so we cancelled the order. They said they would refund my money in 24 hours. I’ve called every day since and they tell me in 24 hours I’ll get my refund. Yet they still haven’t returned the money. I’ve had to file a complaint with the company used to make the payment to get my money back.

I purchased over the Internet a portable toilet in the beginning on *** of October 2018. The money was removed from my checking account the next day, so I was expecting the item to be delivered within 5 to 7 bussines days.
ONE MONTH later after ordering, I called the company to ask about the status of delivery.
They stated that it would not be delivered until Nov. *** On Nov. *** still no delivery, so I called again.
After 30 minutes on hold I was informed that will be delivered 'next week'.
I asked to speak to a SUPERVISOR. After being put on hold for another 30 minutes, I was told 'no supervisor available' and I was asked to leave my phone number to be called back by the supervisor 'within ONE HOUR'.
Today's date is *** of December and I'm still waiting for the call and the ITEM!