Sign in

#1 Cochran Automotive

Sharing is caring! Have something to share about #1 Cochran Automotive? Use RevDex to write a review
Reviews #1 Cochran Automotive

#1 Cochran Automotive Reviews (119)

This was an error on the part of our Service Consultant.  He is contacting the customer to get the car back in and offering alternative transportation to complete the work. There was a mix up of the car's status.  Our apologies for our oversight and we will get this corrected with the...

customer ASAP.[redacted]

Mr. Church's vehicle was towed to our store on Wednesday evening.  I have already agreed to pay (reimburse) for the tow bill.  However, at the time, without knowing any further details of the event, I could not commit, nor knew if we had team members available to provide a pick up service...

for Mr. [redacted].  In regards to the services provided to our customers, this changed when Saab declared bankruptcy in 2011, as well.  I told Mr. [redacted] that either myself or a representative of our company would call him back, which [redacted] did on Wednesday.  The vehicle has been looked at and the repairs - unrelated to the prior fix - are being done by the authorization of Mr. [redacted].  We will be delivering the vehicle back to our Infiniti store in the [redacted] for Mr. [redacted] to retrieve to minimize his trip.Sincerely[redacted]#1 Cochran

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Again, we would be more than happy to diagnose the vehicle at our [redacted] GM location at no charge to the customer to determine condition and causes.Dirk H[redacted]

I give up...I've been given the runaround for over 5 months and Cochran has refused to step up.  I purchased my last 2 vehicles there and had every intention of purchasing future vehicles from the same salesman but it has become obvious that Cochran is only concerned with the sale and nothing beyond that.All of a sudden [redacted] doesn't "Fix Noises" but the last couple times they were contacted regarding this noise, they either said it would have been covered (see Alternator) or they wouldn't because it was pre-existing (see pulley claim).Lost in all of this is the fact that I was sold something that didn't exist and no attempt was made to even make me aware of until I found out by accident.  Cochran needs to look at their processes and reevaluate their procedures on contacting customers as throughout this entire ordeal, little to no contact was ever initiated on their end.Sounds to me that the only way this will be fixed is when the AC Compressor completely fails and strands me somewhere...looking forward to that.
Regards,
[redacted]

We have dealt with this issue prior.  Customer had a blown tire and some subsequent damage to vehicle due to hitting a curb.  This process was turned over to the customer's insurance company as it was not a manufacturer issue.  The customer put himself into a rental vehicle with...

[redacted] under his insurance policy.  Due to the fact that this issue was over 18 months ago and just in the past few months brought to our attention, we do not have reason to address the matter at this time.  If the customer had these concerns during the summer of 2013 when this occurred we would have been in a better position to address his concerns.  However, and we do not know the reason, to come back to us at such an extended period of time, we do not feel that we can or should be held accountable for issues that were dealt with the customer's insurance policy.Sincerely, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.#1 Cochran has given me the idea to see a state police officer about a third party inspection,,who is not affiliated with ford dealerships . we do want to be safe in our own vehical and don't know who to trust anymore. right now it will be a little while because there are health issues in the family.                                    �... thank you ,                                       �...

Tell us why here...We are more than happy and have offered to the cusotmer to have the vehicle brought in and have our Collision Center review the work reportedly done.  With a receipt tucked into the owner's manual, which was not  known to anyone, the only history we have is Car Fax...

unless the vehicle had any prior history at #1 Cochran - which it did not.  Many vehicles are involved in accidents and have repairs done to them, which does not necessarily involve any depreciation or loss of value in a car, as if the repairs are done properly, all factory parts should be used.Again, we have invited the customer to bring the vehicle in for a thorough evaluation and then discussion as appropriate.  That offer is still valid.Sincerely,[redacted]

#1 Cochran I will buy a Nissan any time but never from Cochran it would be my 4 th choice in Monroeville if you need to talk to someone nobody ever anwers the phone they don't stand behind written word I canceled a total care policy in june Michael rotz said it would show up in the adjustment next car payment its dec 18th it still hasent it is the first and last time I will ever buy a car from Cochran no 1 in lies from the owner on down.

Review: This is the text from an email that I sent to the dealership several days after getting service:

I am looking at my credit card bill for the service below, and it does not make sense. I presented you with a coupon for a $19.95 oil change and free tire rotation. How does a $19.95 oil change and free tire rotation add up to $63.21?

I am looking at my invoice, and I see four lines, A, B, C, and D. Line A is the oil change that adds up to $46.12, and adds a tire rotation for $21.95. Line B is a tire rotation for $0.00. Lines C and D also show $0.00. Line A also included a $10.00 discount.

When I went to the cashier to pay, she told me my total was Just over forty dollars. I realized at the time that I never go to the dealership for service because these things always happen at the dealership. My coupon said, "shop charges not included." So my $19.95 oil change and FREE tire rotation were going to cost me just over forty dollars. Since I had a recall on my vehicle, I was willing to pay forty dollars for my $19.95 service.

However, I am now looking at my credit card bill, and I see that I was charged $63.21 for a $19.95 oil change and FREE tire rotation. Please explain how $19.95 and FREE adds up to $63.21. Please also explain why the cashier told me she was charging me just over forty dollars, but my bill shows $63.21.

So the dealership fraudulently charged me $63.21 after telling me they would charge me around forty dollars. I have told them to credit my credit card twice now, and they have not done so. I have also contacted my credit card company, who contacted Cochran, and Cochran refused to credit my card. They charged me for a tire rotation that specifically stated was free, they fraudulently told me one number and then charged me another, and now they refuse to credit my card.Desired Settlement: Desired outcome is to fire Kevin K[redacted] who refuses to answer my questions, and refuses to credit my card. However, I realize that you can't do that, so I will accept a refund that makes my payment equal to the coupon's stated value: $19.95 oil change and FREE tire rotation.

Business

Response:

I apologize for the oversight and have instructed our store to refund the disputed amount today to the customer's request.Sincerely,Dirk H[redacted]#1 Cochran

Consumer

Response:

I told the dealership twice to refund the difference between what I was supposed to pay, and what they charged me, and they never did. I also reported them to my credit card company, and the credit card company asked them to refund the difference, and they refused to do so. It was not until I submitted this claim that they finally did what they were supposed to do in the first place. In addition, they never explained why their cashier told me one number, and then charged my card a higher number. I assume that this is their way of making extra money from the people who don't catch it. They are and always have been sleazy. In spite of this, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Nightmare city!! Took car to Cochran VW for PA inspection.....supposed to be free with emission test.

Passed emission, failed state inspection due to an oil leak in rear shock absorber.

Said it would be about $300 for one shock. That was a shock in itself!

Suspicious of the reject, I took the car to the store I bought it and two other repair shops...

all said nothing is wrong with the shock. Took it back to Cochran. Had the entire car inspected again after relating their screw up and my finding they were trying to rip me off.

No leak in the shock absorber. Really!!!!!!!!!!!!!

This time howvever they said that some residual oil from my valve cover gasket must have gotten on to my left rear shock.( Didn't get on the middle underside of the car, but magically jumped all the way to my shock absorber. A miracle!) Then proceeded to show me the gasket had a leak. So I said, "but it's not dripping No!, Is it smoking? No...well what's the problem ..It's wet. Yeah..Is it a fire hazard...No!" "Do you know how many cars have slight leaks in there valve cover......about a gazillion" Sorry sir!! But if was such a problem, how did I get an emission sticker passed???? So it is a double ripoff.

So now I am proceeding to the PA State Police for referral. They will go in person to watch these people inspect my car again and determine the unworthiness of an inspection sticker.

I am sure Cochran may be cited in some form and hopefully lose some ripoff artists in the process.

I had a terrible experience at Cochran yesterday. I will never return and make sure I tell my friends not to. Just because I am a women I feel they treated me like I was stupid. And the guy told me maybe it's to much car for you. They were not friendly.

Review: Saturday, May 14th, I purchased a used car from #1 Cochran and traded in a vehicle. I was dissatisfied with the mechanical condition of the vehicle I purchased. The vehicle was a certified Buick that had a 172-point inspection before sale but I suspected an antifreeze leak due to a burning odor when I arrived home with the vehicle. On Monday, May 16th, I returned to #1 Cochran with the vehicle. When they inspected the vehicle they were unable to locate an issue. As such, concerned with the vehicle's condition, I elected to utilize their 3-day 150-mile money back guarantee. The sales manager insisted we keep the vehicle despite the return guarantee advertised as "no questions asked" as he explained that if there were a problem it was certified. I declined to keep the sales manager refunded my purchase and returned my trade-in vehicle Subaru, but required that I pay $110 for title transfers for both cars. The manager then returned my trade-in Subaru title but never transferred ownership from the dealer to me. When I called the dealer's title department and inquired as to why the title wasn't transferred the representative told me that the $110 was for the used vehicle purchase return only because dealer title transfer is a double fee and she wasn't able to explain it. When I went to a notary to have my trade-in transfer completed back to me I paid the $51 title transfer fee and it was noted there that dealers have a $51 transfer fee as well, not double.Desired Settlement: I would like a refund of all the charges incurred by me after I invoked the 3-day 150-mile money-back guarantee, totaling $175.

Business

Response:

Have forwarded the information to our Sales Management team of this location, including our Campus Director, to contact the customer and resolve the situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We bought a 2011 Kia Sorento in June of 2015. It came with a new, full inspection. In June of 2016 we returned to the Kia service department (in Robinson) to get our promised "free" inspection, that came with the purchase of the vehicle. The car also had two recalls that needed attention. I was told over the phone, when I made the appointment, that there was a recall on the broken passenger-side door, when in reality it was just the silver sticker that went on the handle--so that was an out right lie. And how is that a safety recall? I had an 8:30 AM appointment on Friday June 10, 2015. I arrived and was met by Ken. I gave him the keys and required info and went to wait in the waiting room/ show room. About 10 minutes into my wait Ken called upon me telling me that to pass inspection they would need to fix the passenger side door for $385, replace the filters $100, a back tail-light $45, and a front passenger side shock that was leaking fluid so badly that they would have to replace it for over $800--oh, and the inspection costs of $60. WOW! What?! Ken also suggested that I consider purchasing a new car from them, since the one I had required so much work. I was sitting in a show room! Did he think I was a mn? He must have! I argued that I just bought the car a year ago and how, with ALL of these MAJOR problems had it passed inspection to be sold? He shrugged. I told him to fix the recalls and do nothing more. I would take it to another mechanic to fix it. He agreed, charged me the $60 for the "failed" inspection and I left, angry, knowing he was trying to scam me. On Wednesday June 15th I put windshield washer fluid into my car. I noticed that the engine cover was missing. I called my mechanic and he got me in on Friday June 17th. He too noticed that it was missing and advised me to call Cochran to retrieve it and he would happily put it back on. I called Cochran Kia Service at 9AM on Friday June 17 and spoke to Ken, (the same Ken that tried to scam me just a week earlier) and he told me that the me the mechanic that worked on my car wasn't in yet, but he would call me back after he spoke to him and they located it. At 4:15 PM, the same day, my husband called Cochran Kia, as they had not returned or attempted to contact us yet. He too spoke to Ken, who said they were unable to locate the engine cover. By this time we had had another mechanic inspect the vehicle. It did need a rear tail light, but as far as the other expenses, those were not in violation of any state inspection requirements. They did say there was a tiny leak, but it was barely noticeable and should not be a problem for many more miles. The entire costs for the second inspection was $41. While on the phone with my husband, Ken, told him that we could come down to Robinson, which is about a 30-40 minute drive from our house, so he could look at the car--even though they had not found the missing piece. When my husband refused, saying that they could deliver the piece to us when and if they found it, Ken said that he would have his manager call us. Five minutes after he hung up the phone, Ken called back and said that his manager would not be able to address our problem until Monday. And now we wait. I would also like to add that as of yet there has not been an apology or any empathy for the situation. Nor has Ken taken a sympathetic or caring tone. Not a "sorry" for losing your engine cover, or "so sorry you are not happy with your service"--nothing! But I guess it is hard to be nice when you are screwing some one!Desired Settlement: Either find the missing engine cover or order a new one. After acquiring it, they should deliver it to us so we can have our trusted mechanic install it. I will not let another Cochran employee touch my car, nor will I EVER purchase another car from Cochran.

Business

Response:

Customer has spoken to our Service Manager. A new engine cover has been ordered and will be sent to customer upon its arrival.

Business

Response:

Our Service Manager personally went to the customer's home with a new engine cover and when we opened up the hood the engine cover was on the car's engine already.Dirk Harper

Consumer

Response:

Review: I had my vehicle serviced at this location. Spending $700 and my vehice was not fixed. Manager Tony told me he refuses to fix it. Was totally rude with me and refused to correct the problem. He claimed that the issue was with my rims being bent. I purchased new rims and the problem still exhist. He still tells me that he will not fix the problem. Also he had my vehicle for over 5 days and told me that "he would get to my vehicle whenever he got to it". Tony was totally unprofessional and extremely rude! And also hung up on me and refused to return my calls. I have been a loyal patron here for 8 years spending a lot of money. And I should not be treated like this!Desired Settlement: I paid for services that were not rendured therefore I should be given a refund!

Business

Response:

On May 21st Mr [redacted] came in to have some work performed on his vehicle, Ro# [redacted] The services performed on this RO were, a state inspection, the left lower ball joint replaced, an alignment, a tire rotation and front pads replaced and front rotors machined. The total of this bill was $714.79. On Monday the 23rd Mr. [redacted] called me and said he wanted an oil change which was not performed, and after we worked on his vehicle there was a vibration in the steering wheel while driving. He also told me a wheel center cap was missing from one of his wheels. I apologized and offered to test drive the vehicle and perform the oil change at no cost for his inconvenience. I also told him I would be happy to replace his missing center cap. His wife brought the vehicle in on May 24th and the technician found both front wheels we rotated to the front were bent and not true causing a vibration in his steering wheel, especially at higher speeds. I sat down with his wife in the customer lounge and explained to her what the issue was and why it was not felt before. In a nut shell, when the bent rims are on the back of the vehicle the driver will likely not feel a vibration or a very little one at most. Once his wheels were rotated to the front the vibration was prominent because it is felt directly in the steering wheel. I then gave Mrs. [redacted] a price for 2 wheels. I was asked to talk to Mr. [redacted] and was handed his wife’s phone. I explained to him the situation and he proceeded to tell me his vehicle was just in the body shop and this should be a cause of the accident. He also proceeded to tell me other things wrong with his vehicle since the accident, mostly paint issues. I walked over to talk to Ed Beverage at our body shop - who helped Mr. [redacted] with his vehicle. He showed me pictures and Mr. [redacted] vehicle and the paint spots were pointed out by his insurance company as preexisting and were circled before work was started. Talked to Mike B[redacted] about the situation and he told me the only thing that could be done at that point was have his insurance company come out and look at the vehicle again to see if they were going to cover anything. About an hour or so later Mr. [redacted] came to the dealership to talk with me and we took his vehicle over to the body shop. Mike came out and we walked around his vehicle with him. At that time, Mr. [redacted] said he was never bringing it back here to Cochran. Furthermore he wanted all of his paint blemishes repaired at no charge. Mike explained to him the process of his insurance company coming back out and re-evaluating the vehicle. Mr. [redacted] insisted he was going to fix it regardless. He turned around and told me he would only deal with me. His insurance company did come back out and refused any other repairs on his paint and the replacement of his wheels. Mr. [redacted] called me and said how terrible our departments are and he would never come back. He wanted to know how many spokes his wheels had because he was going to get aftermarket wheels. I called him back and told him he had 6 spokes. This was on Friday May 27th. On Tuesday May 28th Mr. [redacted] wife brought in 2 wheels and asked if we could put them on. About an hour later Mr. [redacted] called me and asked if his vehicle was ready yet. I explained to him that we were very busy but I would do my best to get them on as fast as I could. He proceeded to tall me he had already paid for these wheels to be put on and that I was going to replace his wheels and re-align the vehicle at no charge. I explained to him he did not pay for wheels to be replaced, only a rotation. I also explained to him an alignment would not be necessary because it was just completed and the bent rims would not have made the vehicle go out of alignment. At that point he said to me he did not trust our judgment, he wasn’t coming back again. I tried to help and work with this customer as best I could for days, at that point I explained to him I would but his wheels in the back of his vehicle and to please go somewhere else to have them put on. He kept using inappropriate language and acting unreasonable so I repeated my statement, told him to have a nice day and hung up the phone. He did not to my knowledge call me back after that phone conversation. The part about me not returning his calls is simply not true. The services he paid for were rendered, I did not refuse him any service he paid for.

Review: On Aug 12, 2016 I took my 2011 Subaru Impreza in for service. The Check Engine light was continuously on. I received a call from #1 Cochran in the afternoon indicating that had found the problem. It was not going to be warranty work as I had caused the issue. I thank him for find the issue and asked if I can have the part number so I can replace it myself. The cause of the check engine light was that I drilled into the evaporator canister while installing my stereo. He indicated that they had to move my subwoofer box to find the issue. He told me it was 259.00 for the work they did to diagnose the issue but they can replace the part for me 688.00 since they already had remove items to diagnose I should let them do it. I gave them the ok. On Aug 17 I picked my car up and paid the 688.00. The car stalled three time on the way home. My stereo was wires were unplugged and still had power going to them. I called the service manager and indicated that I did not know they needed to take a part my stereo but was told just the box need moved and would not be able to be screwed down and it no was stalling. He said he would be happy to look at the stalling issue, but they are not allowed to touch after market stereo's. Now I had my stereo put back together for 200.00 dollars and one channel in my amp is not working. I contacted anther Subaru dealer and he indicated that the stalling issue would go away in a day or so as the computer needs to relearn itself from the work that Cochran did. That has been the case, I guess Cochran just wanted more money out of me. I did not get the service I paid for and my credit card company can not do anything.Desired Settlement: I would 320.00 dollar refund as I would have corrected the issue myself and had my stereo taken apart professional as not to cause the damage #1 Cochran did.

Business

Response:

The customer installed an aftermarket stereo in his car and drilled into part of the emissions system. Our Service Advisor explained that this was not under warranty and we would have to remove his stereo to access that parts that he damaged. The customer authorized the repair and was told we would not be reinstalling the stereo so nothing factory would be damaged again and he agreed. Our Service Manager spoke to him yesterday about all this and explained I would not be refunding him for the repair but if there is a stalling issue or issue with the parts we installed that I would be more than happy to look at it. Customer admits in his complaint that he damaged the car. Again, if the performance of the car is due to the repair we made, we are more than happy to look at that aspect. Dirk H[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted]From: [redacted]Date: Thu, Aug 18, 2016 at 3:55 PMSubject: Re: You have a new message from the Revdex.com serving Western Pennsylvania regarding complaint #[redacted].To: Revdex.com <[redacted]I rejected there claim and not sure were I was to respond. They only stated they need to move my sub box and disconnect my stereo. If they are not allowed to put it back together, then why did how are they allowed to take it apart. Now one of the channels of my four channel amp is not working. This is why I first told them to give me the part number and I would fix it and just pay for diagnostics.

Review: on 6/24/2016 I called to renew my [redacted] service. JT the salesman said they have a better one and is done once a year. I said no I want the twice a year one because I get my service done at the same time. He said okay two years $426.00.Charged my [redacted], said I'm going to give you the better one at the same price. (should have smelled a rat then) He said I'll send the paper work out tomorrow. Sept 1st I called to se were my paper work was. Got hold of a guy Mike he did not know but this was a once in a lifetime wax job.(once in a life time wax job [redacted]) ($426.00 for a wax job [redacted]) Mike said he would look into it that was 9/1 never hear from him.I know Cochran has a bad rep. but they are trying to [redacted] the wrong person. 49 years in business never have tried to tried to take advantage of a customer that's why I'm around 49 years later. Contacted my attorney he said let the Revdex.com play out and we will go from there.My guess is they do not use [redacted] any more and just are not telling people.Desired Settlement: Refund

Business

Response:

This matter was brought to our attention a week or so ago and we contacted customer immediately and fully refunded the amount.Dirk H[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My wife and I purchased this Jeep in December 2015. We have purchased vehicles from this #1 Cochran location in the past because they were referred to us by a family member. My wife and I have referred friends and family to #1 Cochran based on prior experiences with them. Our purchasing experience in December was good. We traded in a Dodge Durango and purchased a used Jeep Compass. The Jeep ran without issue until May of 2016. The Jeep was overheating and shaking with a check engine light. We took the Jeep back to the dealership for repairs and we were told the problem was fixed. It was not. That was May 18th. Since then we have had the same problem over and over again with no resolution. Service dates include June 9th (we were actually charged $128 for recommended service that we may not have needed), July 13th same overheating and shaking with check engine light, July 25th same issue, September 1st same issue but this time they kept the Jeep for several weeks. We picked up the Jeep on September 23rd and drove it for a total of 8 miles and the same problem happened only this time it started to reek of anti freeze. We called Cochran immediately and they sent someone down to pick the Jeep up but we were told by the service people that the Jeep ended up getting towed. We have had 6 service visits and 4 tow since May.

I have a wife who is disabled and a child who is special needs and we cannot keep worrying about their safety every time we go somewhere. The thought of the Jeep breaking down and leaving them stranded or injured because of something that has been neglected by #1 Cochran is unacceptable.Desired Settlement: Same value replacement for the Jeep an a refund of the service charges.

Business

Response:

We have been in contact with the customer. This vehicle certainly has created some challenges. We will be refunding any monies paid by the customer and currently we are replacing the head gaskets. We have provided the customer alternative transportation each time. Dirk H[redacted]

Consumer

Response:

Review: On 7/16/2016 I stopped at #1 Cochran for a collision inspection and to drop off my 2001 Wrangler passenger door for repair under my insurance. State Farm wrote an estimate and they received the door for repair. My deductible was $100 for this repair. After some phone calls during the week of 9/2/2016 I stopped again on 9/2 and found they had not started the repair but forgotten about it. I was then told it would be fixed the beginning of the following week. Today I was called and informed it was not good to repair but needed a replacement door and now going to cost me $305.Desired Settlement: I want it fixed for the original $100, I will meet them half way at $155.

Business

Response:

Here are the notes from our Collision Center Manager that has been dealing with the customer on this situation:Mr. [redacted] had sustained damages to his jeep door and State Farm was only covering part of the damages as they are only liable and responsible for. It was a State Farm “drive – in “ estimate they did not need to run through select services since they paid him fairly for his loss. He is the insured by the way. It was reviewed with Mr. [redacted] by State Farm they were only covering part of the damages as he had pre-existing damages as well. Door frames cracked , rusted badly, other dent damages etc. not related. See photos. We took in the door only as he stated to State Farm and informed us he was in no hurry to complete as he only uses them in the winter months and has other doors he uses in the summertime or not at all. He inquired about the door in this last week and I reminded him of the conversation he had with State Farm and informed him it would be throwing good monies after bad to fix this one due to the other issues. So I located him a grade “A” top tier condition LKQ door that only needed teardown and painting to his color blue of his Jeep and the differences would be $300 dollars or he could also opt not to fix at all and get another door himself and simply hang on the slip on hinges it utilizes to be done with it. He reviewed it with me in person at Robinson, (the old door with its troubles as well as the pricing offered for another door), and I assembled the price for the “LKQ upgrade” door option with the price on a DTP POA sheet so he authorized it at that price. Now he wants to challenge this apparently, after the fact, I now have a door which is top tier LKQ clean and painted to match already after giving us the approval for a customer pay case at this point.

Consumer

Response:

Review: To Whom it May Concern:

Beginning in Aug of 2016 I started my car search. I have always worked with the #1 Cochran of Monroeville, and have never had issues. My family has purchased several cars with them as well. I was interested in Nissan Rogue of some sort. I did apply for the pre-approval credit, which to start was never ran but held until as I was told " they wanted to make sure I wanted a particular car before running".... I did not protest the issue since I was looking around in general. However, the entire point of pre-approval application being run is to inform the applicant if purchasing or financing is possible.

On Aug. 20th I did go up to the #1 Cochran location to have my credit application run, since for some reason they would not run anything until you settled on a particular car. More so guiding you tow[redacted]s a car to lock in. To start my absolutely disturbing and beyond unprofessional experience... I was 1. Told my the sales guy helping me that "it was procedure to fill out a h[redacted] copy application for their records. " This is despite I was told that they already had my previous online app on file. I later found our by the branch manger Doug W[redacted] that they were not able to access their online system and could not find/pull my application. I expressed obvious irritation that I was lied to over such a small detail. 2. I sat in the dealership for almost 3 hours with no update of anything (reg[redacted]less of the credit situation or finances). The idea that not one person in a dealership of about 14 employees there and only about 5 people in the entire time did not once say "hey we're working on something". I did leave after which point and called extremely upset. When I finally did hear back after calling several times to get ahold of Doug W[redacted], I was received with an overly condescending man who would not even apologize, for no information and waiting as long as I did. He eventually stated he was trying to work something out on another vehicle and would call me back. I received 3 calls since then about "Hey it's Doug W[redacted] I wanted to see if you were still interested in the Nissan and I worked something out"

Upon calling back this past Saturday the 27th, I left a vm for him asking for him to email me with the details of the car and what interest rate was worked out or financial part "worked out" I received an email back that the car in particular was no longer available but he could see about another they have. Again I responded with I would like to know the financial side was even a denial if that was the case, since they are required by law to provide, in turn he replied now with the story that nothing was worked out. I partial approval but more information was needed on my end from an unnamed financial institution. I do not appreciate the lack of professionalism, the disgrace of nothing in paper for a credit report being run, no interest rate, no information of what was needed and lastly the trying to tie me into just working with this particular group /cars .

I have left a message this morning for a Dianne C who I was told is the manger in general for the area. I have yet to receive a call back. I am more than appalled that not only has by credit been hit, but no information whatsoever has been provided. This gross negligence and since the 20th we're going on 2 weeks of me having not even a denial letter or any proof in writing of what said "information" was needed more from me. I am beyond disappointed in how a person who is suppose to be in charge of branch can act more than unprofessional and I expect to have something in writing about my credit report that was run. In order to abide by all current laws in place .

Sincerely,

[redacted]Desired Settlement: I want since I already took a hit on my credit an explanation in writing and callback from someone in charge who knows how to conduct themselves in an appropriate manner

Business

Response:

We certainly apologize for the manner this was handled. I have forwarded this information to our Sales Manager - Brett L[redacted] - and Campus Director - Bob F[redacted] to reach out to customer.Dirk H[redacted]

Check fields!

Write a review of #1 Cochran Automotive

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

#1 Cochran Automotive Rating

Overall satisfaction rating

Description: AUTO DEALERS - NEW CARS, AUTO DEALERS - USED CARS, AUTO PARTS & SUPPLIES - NEW, TIRE DEALERS, ALTERNATORS & GENERATORS-AUTO REPAIR, AUTO BODY REPAIR & PAINTING, AUTO DIAGNOSTIC SERVICE, AUTO ELECTRIC SERVICE, AUTO INSPECTION STATIONS, AUTO REPAIR & SERVICE, BRAKE SERVICE, AUTO OIL CHANGE & LUBRICATION SERVICE, MUFFLERS & EXHAUST SYSTEMS, RADIATORS - AUTO, TRANSMISSIONS - AUTO, AUTO REPAIR - WINDSHIELD, GLASS SHOPS

Address: 4520 William Penn Hwy, Monroeville, Pennsylvania, United States, 15146

Phone:

Show more...

Web:

www.cochran.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with #1 Cochran Automotive, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for #1 Cochran Automotive

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated