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1 Fast Transport LTD

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1 Fast Transport LTD Reviews (4)

We have a publicly displayed policy that all sales are finalMs [redacted] assumed that we had a policy that was made up in her own mind as a comparison to other car services she has used, or canceled on, in the pastWe sent our disclaimer and our terms on the receipt issued for the credit card paymentI initially tried to offer Ms [redacted] a credit with our company to use for a future ride, that was not acceptable to her and instead of calmly trying to negotiate a refund she gets very upset, starts acting very childish and profane, and hangs up on me and ends communicationWe don't take kindly to profanities and being yelled at hereWe informed her of our policy and rather than accept it or try and negotiate another course of action she get belligerentI don't negotiate with people like thatIF she was to remain calm and respectful I would have maybe considered a full refund, but I am not required to based on our policy/disclaimerAnd I didn't feel inclined to based on threats, yelling, profanities, and a hang up(She is the one that ended negotiations with a rude hang up.) I have issued payment refunds in the past to people that have nicely asked and proved to me that they don't have the ability to use the credit with our company, which I offered her, and she refusedThe credit card companies have already reviewed the charge back and determined that there is no reason to give a refund based on our correspondence, because we are in the rightI would however not be opposed to issuing a refund if it was asked for nicely and within a reasonable cancellation windowI have recorded calls here where she states that she looked at our website for pricing which means she would have seen our disclaimer and that all sales are finalI would produce those recorded calls but her credit card information is in the recordingsShe is online leaving bad reviews and lying saying she was setting this up for a work meeting that got cancelled, but the recorded calls show beyond a reasonable doubt that she was setting the ride up for her daughter traveling from NH to KSU campusIm not sure the real reason for the cancellation, but her stories aren't matching up and she is trying to trick us into refunding this money against our policies, and trying to argue our policies based on assumptions, and doing so with yelling, screaming, and profanitiesAll of which we have on the recorded phone callsI would be willing to produce those if need beShe left no time or avenue to award a reversal of our policy through kind and peaceful negotiations, she went straight to yelling and being rude and unmanageable and ended communication with a resoundingly rude hang up

I am rejecting this response because:
Forward me your attorney's name and phone number. I will gladly direct him to my counsel. You are now making an attempt to blackmail me that if I take down a review you will refund my money. I believe that is  extortion and not legal.  You have stated to me you "never give refunds." You told the credit card company I 'canceled too late for a refund." Then you said if I had asked nicely you would have given a refund. (which I did ask nicely at the beginning). Then you say you will refund if I take down my review. So you don't want people to  know you have a "no refund policy."  My point exactly. I have asked "kindly" for a refund and not a recounting of who yelled the loudest as we can agree to disagree.  Please refund my money minus the extortion.

I was never rude to you. I literally had to talk over you because you were yelling and refusing to accept our policy. You even say on your phone call that you got prices from our website and that means that you would have without a doubt seen our cancellation policy.  As I tried to explain you kept getting louder and louder to the point of yelling. I was just trying to get a word in, it's very hard when you were screaming at me. You still have a credit to use with our company which you should have taken in the first place. There is no reason you couldn't have rescheduled unless you were up to shady business. A student returning to KSU would obviously have to return "home" or somewhere sometime in the future and starting a fight with me over it doesn't mean that I am unreliable as a person or company, I was just defending myself from your screaming and bullying.   I have witnesses that were also in the office at the time of the call. If you agree to remove your bad review and rescind this claim from the Revdex.com I will re-instate your credit with our company to be used in the future. Not until I see the bad review come down will I consider the credit.  You are making up these accusations and its obvious based on the people that heard our conversation over the phone, because I not only record every call, but I take calls on speakerphone in the office and there were  people present and were concerned as to why you were being so rude and yelling at us. You were way out of line and there is no reason for that. I'm a good person and and a responsible business owner,  I don't respond to yelling and refuse to be bullied. I nicely and reasonably offered you a full credit with us and you got to yelling and being rude. I can see why you don't want me to publish the calls because they obviously put you at fault and show your bad side. As the good person that I am and since I'm an adult I am willing to put all of your rudeness and bully conversation and lies and put them behind me with the hopes of a resolution. My attorney said your review of my business is slander and we are considering filing paperwork to have a court order to remove it anyway, I will halt that process as well if you remove and consider a more friendly type of negotiation. Instead of assuming a businesses policies you should ask before giving up your credit card information if you are this concerned with being able to cancel. I didn't feel the need to tell you our policy because you were certain of your flight info, and you said you got the price from our webpage and our all sales final policy is clearly stated and visible right by our airport pricing.

We have a publicly displayed policy that all sales are final. Ms. [redacted] assumed that we had a policy that was made up in her own mind as a comparison to other car services she has used, or canceled on, in the past. We sent our disclaimer and our terms on the receipt issued for the credit card...

payment. I initially tried to offer Ms. [redacted] a credit with our company to use for a future ride, that was not acceptable to her and instead of calmly trying to negotiate a refund she gets very upset, starts acting very childish and profane, and hangs up on me and ends communication. We don't take kindly to profanities and being yelled at here. We informed her of our policy and rather than accept it or try and negotiate another course of action she get belligerent. I don't negotiate with people like that. IF she was to remain calm and respectful I would have maybe considered a full refund, but I am not required to based on our policy/disclaimer. And I didn't feel inclined to based on threats, yelling, profanities, and a hang up. (She is the one that ended negotiations with a rude hang up.) I have issued payment refunds in the past to people that have nicely asked and proved to me that they don't have the ability to use the credit with our company, which I offered her, and she refused. The credit card companies have already reviewed the charge back and determined that there is no reason to give a refund based on our correspondence, because we are in the right. I would however not be opposed to issuing a refund if it was asked for nicely and within a reasonable cancellation window. I have recorded calls here where she states that she looked at our website for pricing which means she would have seen our disclaimer and that all sales are final. I would produce those recorded calls but her credit card information is in the recordings. She is online leaving bad reviews and lying saying she was setting this up for a work meeting that got cancelled, but the recorded calls show beyond a reasonable doubt that she was setting the ride up for her daughter traveling from NH to KSU campus. Im not sure the real reason for the cancellation, but her stories aren't matching up and she is trying to trick us into refunding this money against our policies, and trying to argue our policies based on assumptions, and doing so with yelling, screaming, and profanities. All of which we have on the recorded phone calls. I would be willing to produce those if need be. She left no time or avenue to award a reversal of our policy through kind and peaceful negotiations, she went straight to yelling and being rude and unmanageable and ended communication with a resoundingly rude hang up.

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Address: 1817 Issaquah St, Cuyahoga Falls, Florida, United States, 44221-4424

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