We are sorry that this consumer feels he was spoken to rudely. That was not our intent. There seems to be a misunderstanding regarding our store policy. Our policy is that products can be returned in their original condition within 30 days with a receipt for store credit....
Unfortunately, we cannot accept products back in a condition different from when they left the store. We apologize that the consumer was not satisfied with the product. As explained to the consumer, the motion tractor is put together with plastic parts which will snap if they are twisted too hard. We apologize that we were unable to satisfy this consumer who was extremely angry and was not happy regarding our policy. After this incident, the other consumers who were shopping in the store indicated that they were ready to call authorities regarding the consumer’s behavior. Fortunately, the consumer’s wife was able to get him to leave before that occurred. Again, we apologize that we could not satisfy this consumer.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I just want to point out that the threat to "call the authorities" was not in anyway a sufficient response. I did not curse or threaten the business owner. I was obviously angry that her first reaction was to blame me without looking at the item. After demanding my money back she then said I needed to leave or she'd call the authorities. Again when the owners own display was broken in the same manner it's pitiful she'd still sell said item and use the excuse of "keep it out of the wind" as a way to wash her hands of any sort of liability. I'm done with this manner.
Regards,
[redacted]
We are sorry that this consumer feels he was spoken to rudely. That was not our intent. There seems to be a misunderstanding regarding our store policy. Our policy is that products can be returned in their original condition within 30 days with a receipt for store credit....
Unfortunately, we cannot accept products back in a condition different from when they left the store. We apologize that the consumer was not satisfied with the product. As explained to the consumer, the motion tractor is put together with plastic parts which will snap if they are twisted too hard. We apologize that we were unable to satisfy this consumer who was extremely angry and was not happy regarding our policy. After this incident, the other consumers who were shopping in the store indicated that they were ready to call authorities regarding the consumer’s behavior. Fortunately, the consumer’s wife was able to get him to leave before that occurred. Again, we apologize that we could not satisfy this consumer.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I just want to point out that the threat to "call the authorities" was not in anyway a sufficient response. I did not curse or threaten the business owner. I was obviously angry that her first reaction was to blame me without looking at the item. After demanding my money back she then said I needed to leave or she'd call the authorities. Again when the owners own display was broken in the same manner it's pitiful she'd still sell said item and use the excuse of "keep it out of the wind" as a way to wash her hands of any sort of liability. I'm done with this manner.
Regards,
[redacted]