1 Oak NYC Reviews (5)
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1 Oak NYC Rating
Address: 453 W 17th St, New York, New York, United States, 10011-4807
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Address: 453 W 17th St, New York, New York, United States, 10011-4807
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As mentioned on email to [redacted] before handing over the complaint to a superior, I explained to the client the policy of our venueThis policy is enforced by a contractual agreement provided to clients who wish to enter the venue and have a personal reserved space belonging to themselves and whomever they chose to accompany themThe guidelines are clearly expressed on this contract starting with the regulated minimum spend set by the host responsible for the customers party and directly correlates with the amount of people in said party- not the timing in which they arrive to the venue [redacted] minimum spend to have a reserved table in the venue was set at $(meaning he must spend a minimum of $prior to tax 8.875% and operations fee 10%, which is clearly notated and not in fine print) Secondly, [redacted] chose a preset gratuity of 18%, another notation provided on the contract, also not in fine print "Please note that you need not add a gratuity now, and that you are free to change the amount of the gratuity at any time before the check is settled and your payment is processed." Lastly, directly following the signature line, in clear size font following with the theme of the contract the Operations Fee is described "The operations fee is not a gratuity and is not distributed to service employees as gratuity but is retained by management to off-set operational and administration costs." Our staff is trained to hold a flashlight over the commitment contract as the client reads and signs., so I highly doubt [redacted] was forced to sign something is "complete darkness." Had [redacted] read this short but clearly defined contract that he signed prior to receiving service from our venue then he could have disputed the charge with management who is qualified to discuss alternative solutions OR told the client that the fee is non-revokable, however he contacted the ac counting department and I myself have no jurisdiction over these charges or the ability to change themI referred him to the only on duty manager to discuss further and Im assuming there was a heated conversation between them which brings us here
On Oct ***, around 4am, I was walking with my friends past this club They completely blocked off the public side-walk, so that we could not pass without crossing the street I complained to the *** *** *ouncer (who declined to give his name) that as a resident of NYC I pay taxes, so I should be able to walk on the public sidewalk To which he answered that I wasn't born in the US (even though I am naturalized), so my rights don't matter he then physically pushed me, even though I did not touch him He also assaulted my friend, and knocked the phone out of his hand was called to the scene (operator ***; officer *** badge #***)We have cell phone recordings, and I plan to file civil suit against this business
As mentioned on email to [redacted] before handing over the complaint to a superior, I explained to the client the policy of our venue. This policy is enforced by a contractual agreement provided to clients who wish to enter the venue and have a personal reserved space belonging to themselves and...
whomever they chose to accompany them. The guidelines are clearly expressed on this contract starting with the regulated minimum spend set by the host responsible for the customers party and directly correlates with the amount of people in said party- not the timing in which they arrive to the venue. [redacted] minimum spend to have a reserved table in the venue was set at $2000 (meaning he must spend a minimum of $2000 prior to tax 8.875% and operations fee 10%, which is clearly notated and not in fine print) Secondly, [redacted] chose a preset gratuity of 18%, another notation provided on the contract, also not in fine print "Please note that you need not add a gratuity now, and that you are free to change the amount of the gratuity at any time before the check is settled and your payment is processed." Lastly, directly following the signature line, in clear normal size font following with the theme of the contract the Operations Fee is described "The operations fee is not a gratuity and is not distributed to service employees as gratuity but is retained by management to off-set operational and administration costs." Our staff is trained to hold a flashlight over the commitment contract as the client reads and signs., so I highly doubt [redacted] was forced to sign something is "complete darkness." Had [redacted] read this short but clearly defined contract that he signed prior to receiving service from our venue then he could have disputed the charge with management who is qualified to discuss alternative solutions OR told the client that the fee is non-revokable, however he contacted the ac counting department and I myself have no jurisdiction over these charges or the ability to change them. I referred him to the only on duty manager to discuss further and Im assuming there was a heated conversation between them which brings us here.
As mentioned on email to [redacted] before handing over the complaint to a superior, I explained to the client the policy of our venue. This policy is enforced by a contractual agreement provided to...
clients who wish to enter the venue and have a personal reserved space belonging to themselves and whomever they chose to accompany them. The guidelines are clearly expressed on this contract starting with the regulated minimum spend set by the host responsible for the customers party and directly correlates with the amount of people in said party- not the timing in which they arrive to the venue. [redacted] minimum spend to have a reserved table in the venue was set at $2000 (meaning he must spend a minimum of $2000 prior to tax 8.875% and operations fee 10%, which is clearly notated and not in fine print) Secondly, [redacted] chose a preset gratuity of 18%, another notation provided on the contract, also not in fine print "Please note that you need not add a gratuity now, and that you are free to change the amount of the gratuity at any time before the check is settled and your payment is processed." Lastly, directly following the signature line, in clear normal size font following with the theme of the contract the Operations Fee is described "The operations fee is not a gratuity and is not distributed to service employees as gratuity but is retained by management to off-set operational and administration costs." Our staff is trained to hold a flashlight over the commitment contract as the client reads and signs., so I highly doubt [redacted] was forced to sign something is "complete darkness." Had [redacted] read this short but clearly defined contract that he signed prior to receiving service from our venue then he could have disputed the charge with management who is qualified to discuss alternative solutions OR told the client that the fee is non-revokable, however he contacted the ac counting department and I myself have no jurisdiction over these charges or the ability to change them. I referred him to the only on duty manager to discuss further and Im assuming there was a heated conversation between them which brings us here.
I'm a [redacted] female with [redacted] friends. They denied me access but let my friends in. They have hsd history in the past of racial descrimination.