When we scheduled the customer ( [redacted] ) we told her that we were estimating her job (sq ft) at between & hours Our crew had a full truck (26' truck) and billed the customer for the hours plus the trip charge The customer wrote a check and gave it to the crew and then called in to the office to complain about how long the job took When we tried to deposit the check that evening with the days deposits, we were told that the customer had stopped payment on the check and we would need to see her about the check When I talked to [redacted] the next day and asked her about the check, she said that she did not get resolution so she stopped payment I told her that I would look into the matter and get back to her After speaking with the crew and finding out that she had a full truck load (which usually takes 5-total hours to load and unload) I decided to credit one hour for "good will." Before I could call [redacted] she called me to see what I found out When I explained that we could give her an hour credit for "good will," she said that was not good enough and she would only pay hours Since she refused to pay her bill, I told her our only option at that point was small claims court.We are willing to accept the discounted hours plus the trip charge Once payment is made, then we will process the claim for the marble table top.Sincerely, [redacted]
When the customer scheduled his job, he said everything would be packed and ready to go When we arrived, that was not the case The job took longer than originally quoted because we had to do a lot of packing The customer wanted us to put live potted plants as well as many other fragile unpacked items in our truck We told him that these items were not properly packed and could break, plus there were items we could not stack or properly secure within the truck This is why he had to rent a [redacted] , to transport the items we could notAs for the broken tile on the walkway, our crew said it was loose or broken when they arrived Nothing we did during the course of the move would have damaged the tile There were no other damages reported
I’m really not interested in re-hashing the “he said she said” through the Revdex.com, but will respond to the latest response We moved the customer on 4/and when wedeposited the check on 4/we were told that there would be a seven day hold on the funds either because the check was insufficient or because the maker hadstopped payment on the check When I spoke with Ms [redacted] , I was already aware of the issue with the check, but didn’t mention it to her because I was hopeful that we could reach an agreement I told the customer that I was willing to take an hour off of the move for “good will” but she refused to pay foranything over three hours Seeing that we were at an impasse, I told her that I guess we would have to settle it in small claims court We would not start any claim on the table until the customer paid for her move When I talked with the crew who moved her, they both said that it was not just a few large pieces of furniture, but rather a full truck load
When we scheduled the customer ( [redacted] ) we told her that we were estimating her job (sq ft) at between & hours Our crew had a full truck (26' truck) and billed the customer for the hours plus the trip charge The customer wrote a check and gave it to the crew and then called in to the office to complain about how long the job took When we tried to deposit the check that evening with the days deposits, we were told that the customer had stopped payment on the check and we would need to see her about the check When I talked to [redacted] the next day and asked her about the check, she said that she did not get resolution so she stopped payment I told her that I would look into the matter and get back to her After speaking with the crew and finding out that she had a full truck load (which usually takes 5-total hours to load and unload) I decided to credit one hour for "good will." Before I could call [redacted] she called me to see what I found out When I explained that we could give her an hour credit for "good will," she said that was not good enough and she would only pay hours Since she refused to pay her bill, I told her our only option at that point was small claims court.We are willing to accept the discounted hours plus the trip charge Once payment is made, then we will process the claim for the marble table top.Sincerely, [redacted]
When the customer scheduled his job, he said everything would be packed and ready to go When we arrived, that was not the case The job took longer than originally quoted because we had to do a lot of packing The customer wanted us to put live potted plants as well as many other fragile unpacked items in our truck We told him that these items were not properly packed and could break, plus there were items we could not stack or properly secure within the truck This is why he had to rent a [redacted] , to transport the items we could notAs for the broken tile on the walkway, our crew said it was loose or broken when they arrived Nothing we did during the course of the move would have damaged the tile There were no other damages reported
I’m really not interested in re-hashing the “he said she said” through the Revdex.com, but will respond to the latest response We moved the customer on 4/and when wedeposited the check on 4/we were told that there would be a seven day hold on the funds either because the check was insufficient or because the maker hadstopped payment on the check When I spoke with Ms [redacted] , I was already aware of the issue with the check, but didn’t mention it to her because I was hopeful that we could reach an agreement I told the customer that I was willing to take an hour off of the move for “good will” but she refused to pay foranything over three hours Seeing that we were at an impasse, I told her that I guess we would have to settle it in small claims court We would not start any claim on the table until the customer paid for her move When I talked with the crew who moved her, they both said that it was not just a few large pieces of furniture, but rather a full truck load