1-Save-On-Lens.com

Order ID: [redacted] (saveonlens.com)Please note that the order was placed on October 10, through our website www.saveonlens.comOur website states that "SaveOnLens is a contact lens replacement centerWe can only sell you contact lenses that have been prescribed by your eye care practitioner within the last year, and with which you are wearing successfullyBy continuing with the order you confirm that you are successfully wearing the selected lenses for which you have a valid prescription."Kindly note that on October 20th, we received a defective complainSince then we are waiting for the copy of the prescription along with the returnKindly note for all defective products, the manufacturer requires a prescription together with the questioned lensesYou may refer to the following link under defective products: http://www.saveonlens.com/corporate.html#satisfactionWe have sent emails on October and 30, 2014, and December 10, - all requesting a copy of the prescription so we may proceed with the defective lens claimPlease note we received a prescription on July 17, The prescription was for a different prescription power compared to the order placed on October 10, 2014.Attached is the prescription received on July 17, and the order placed on October 10, 2014.The manufacturer has a day defective return policy, since it has past that deadline and we were not able to supply the supporting documents, we are unable to open a claim on behalf of the customerWe are offering the customer a goodwill gesture for a discount on her next order.Best regards,Landon

Order ID:
*** (1-save-on-lens.com) Dear ***,Thanks for shopping with SaveOnLens.com and we are sorry about the inconvenience caused.Please note that we had initiated the postal trace on May as per your notification on the undelivered shipmentAs the trace is still in process,
we are not able to take actions on the order at this pointKindly allow the common trace period of 5-business dayShould you still not have the shipment delivered nor have any updated tracking information by the end of the trace period, kindly adviseThe information will be escalated and followed up accordinglyIt may also be a good idea to check with your local postal services and neighbors in case it had been misdeliveredWe appreciate your business and have a wonderful day.Best Regards,Leannewww.SaveOnLens.com

I am rejecting this response because, the order was for the same strength contacts I have been wearing since - I can provide records from my doctor to that effectThis was an $purchase that they will not replaceI am sure I am not the only customer this has happened toThey received my payment and have offer a discount on next purchasewhy on earth would I make another purchase from this companyThe contacts they sent me the first time were the wrong strength, and have not been replacedI want a refund of my money

Complaint: ***I am rejecting this response because: Your action still does not solve my problemThe problem being that I am out the monies of my purchase and no product for said purchased. As stated previously, I have contacted USPS and my local postal office twice. Your follow up, per your representative was for me to contact you back. As I called multiple times, maybe your representative should have initialed the trace on Monday, May 2nd Instead, he had me call back multiple timesSincerely,*** ***

Order ID:
*** (saveonlens.com) Dear ***,Thanks for shopping with SaveOnLens.com.Please note that the order had been shipped out on December According to USPS tracking, the shipment had been delivered on December to the given shipping address, which also is the same as the card
billing addressIn such cases that the shipment is recorded to be delivered, the insurance will not be able to compensate for the orderAs a courtesy gesture, we had offered to cover 50% of the product cost to reship the order with the exact same prescriptionsWe were then informed that the patient had a new set of prescriptions and needed a different parameters for the right eyeDue to the compensation policy, only the same prescription could be reshipped thus the customer wanted to proceed with only the left eye prescriptionLike the initial offer, we explained that we would cover 50% of the products with the left eye prescription to reshipWe had been waiting on the customer's confirmation to proceed furtherWe appreciate your business and have a wonderful day.Best Regards,Leannewww.SaveOnLens.com

Order ID:  [redacted] (saveonlens.com)Please note that the order was placed on October 10, 2014 through our website www.saveonlens.com. Our website states that "SaveOnLens is a contact lens replacement center. We can only sell you contact lenses that have been prescribed by your eye care...

practitioner within the last year, and with which you are wearing successfully. By continuing with the order you confirm that you are successfully wearing the selected lenses for which you have a valid prescription.". Kindly note that on October 20th, we received a defective complain. Since then we are waiting for the copy of the prescription along with the return. Kindly note for all defective products, the manufacturer requires a prescription together with the questioned lenses. You may refer to the following link under defective products: http://www.saveonlens.com/corporate.html#satisfactionWe have sent emails on October 28 and 30, 2014, and December 10, 2014 - all requesting a copy of the prescription so we may proceed with the defective lens claim. Please note we received a prescription on July 17, 2015. The prescription was for a different prescription power compared to the order placed on October 10, 2014.Attached is the prescription received on July 17, 2015 and the order placed on October 10, 2014.The manufacturer has a 90 day defective return policy, since it has past that deadline and we were not able to supply the supporting documents, we are unable to open a claim on behalf of the customer. We are offering the customer a goodwill gesture for a discount on her next order.Best regards,Landon