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1 Smart Deal

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1 Smart Deal Reviews (2)

Review: On 6/**/14 I placed an order with [redacted] to buy a $15 voucher to use towards the purchase of a Portable, Wireless Bluetooth Stereo Speaker sold through the vendor 1Smart Deal (aka [redacted]). After purchasing the voucher (Voucher #[redacted]) I was instructed to visit the vendors website, pick out the product that I wanted and pay the shipping cost through the vendor, which I did. On 6/**/14 1 Smart Deal (aka [redacted]) c/o [redacted] debited 7.99 shipping from my Visa and [redacted] debited $15.00 that same day. On 6/**/14. I received the item. The packaging was damaged and crushed. The item was also damaged in the same area as the box. It was dented and scratched. The sound coming out of the speaker was low and muffled. The item is clearly broken and defective. I went to 1 Smart Deal (aka [redacted]) website, 1SmartDeal.com, and clicked on the RETURNS link and an error message popped up There Was No 404 CMS Page Configured or Found. All the other links on the page worked. I called the number and left a message with my contact info. The number provided was a cell phone number and not an actual business. there was no recording. No one returned my call. Also on 6/**/14 I contacted Merchants Services at [redacted] who informed me that I must contact the Vendor, return the item according to the vendors return policy, get a confirmation from the vendor that they received the item, then notify [redacted] of the confirmation and my money will be refunded. I told them that I was unable to reach the vendor and since the vendors RETURNS link wouldnt work on their website I had no idea what the vendors Return/Refund policy was. The customer service representative then called the number on the 1 Smart Deal (aka [redacted]) website and could not reach the vendor either and instructed me to email the company. On 6/**/14 as well I emailed 1 Smart Deal (aka [redacted]) c/o [redacted]. I outlined that the item was damaged and that I want to return it for a full refund of the the purchase price plus the shipping. I received a email from [redacted] asking what color product I ordered and offering to replace the product. I asked [redacted] if he was refusing to refund my money and he did not respond. There has been no further correspondence from 1 Smart Deal (aka [redacted]) On 7/*/14 I emailed [redacted] to inform them that the vendor 1 Smart Deal (aka [redacted]) was being uncooperative and the email from [redacted] has since gone unanswered. I would like for the 1 Smart Deal (aka [redacted]) c/o [redacted] to send a shipping label so that the product can be returned to him and my full purchase price including shipping be returned to me in the original payment form or for [redacted] to refund to send a shipping label so that the product can be returned to him and my full purchase price including shipping be returned to me in the original payment form immediately.Thank You,[redacted]Desired Settlement: I would like for the 1 Smart Deal (aka [redacted]) c/o [redacted] to send a shipping label so that the product can be returned to him and my full purchase price including shipping be returned to me in the original payment form or for [redacted] to refund to send a shipping label so that the product can be returned to him and my full purchase price including shipping be returned to me in the original payment form immediately.

Consumer

Response:

At this time, I have been contacted directly by 1 Smart Deal regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The business offered me a refund or replacement of the item on July *, 2014. I responded back immediately telling [redacted] that I wanted my money refunded. [redacted] didnt not respond to my request and I have not heard from the company since.

Thank You.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by 1 Smart Deal regarding complaint ID [redacted].

Sincerely,

I would not recommend purchases from this supplier. I purchased two iphone 10 foot charging cables and after only two months of occasional use neither works. I contacted business to get them replaced and was told hey would not replace.

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Description: ONLINE RETAILER

Address: 95 New Clarkstown Road, Nanuet, New York, United States, 10954

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www.1smartdeal.com

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Shady, yet now dead: once upon a time this website was reported to be associated with 1 Smart Deal, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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