1 Stop Camera & Electronics

Hey ***, This is Mark, we just spoke on the phone few minutes agoAs discussed, the customer reached out to us months ago stating that the refrigerator front door has a dentWe asked the customer for a clear photo of the serial tag sticker located on the inside of the refrigerator so we can order the new door for the customer, pay out of our pocket to ensure customer satisfactionTo date the customer did not reply to us with the requested informationSee the screenshot attached it is from my email outlook where it will show you the customers Amazon.com order # where our customer care associate [redacted] replied to the customer several times simply asking for a photo of the serial tag stickerThank you###-###-####Mark

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The seller continues to lack the integrity, honesty, and quite frankly, the written communication skills needed to conduct an above board business They most certainly are pathological liars and border on criminal behavior In my last reply I advised of this To retort, I waited twice for the delivery to no avail The first was cancelled by the driver The second was simply a no show There was no third attempt If this seller had the integrity to not lie, they would tell you I am correct I sent dozens of emails to get my item delivered It was over a month as well In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that, although satisfactory, they continue to say I signed a waiver to accept the itemThere was no way I could see the damage unless I lifted this lbunit out of the box...which there is no way I could do I had to get [redacted] involved to get my money back Signing a piece of paper does NOT constitute the item being undamaged Damage was not noticed until we began to assemble it Thanks to [redacted] I received a full refund including shipping Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business contracted with a delivery service They did not deliver or attempt to deliver the refrigerator at all The first time it was scheduled for delivery, the driver called and cancelled it due to weather The second time it was scheduled, I waited up until 11pm and they were a no show There was no further delivery scheduled I attempted to communicate with both the seller and their delivery service to no result I am a 100% disabled veteran and did advise both of such I hired someone to help me with the refrigerator but as I said, they never showed up The seller is lying about me refusing I was not happy about a middle of the night delivery, but wanted the item Again, I never refused, they simply didn't come when scheduled
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com, as you see the customers story does not make sensein their first complaint they stated that they can only accept the delivery until 5pmNow their complaint stated that they waited for the delivery until 11pm even though it was in the middle of the night. Revdex.com - please understand, we shipped promptly and tried every attempt to have this delivered to the customerhowever, the customer gave us and the shipper constant ultimatums where if the driver cannot show up by 5pm, not to come, the customer refused the delivery, the carrier attempted to deliver this as well we the seller and the carrier are in the business to deliver the merchandise not play with customers on a delivery time frame game, for the carrier not to deliver a large heavy bulky refrigerator costs time and money, we ship and they deliver case closedwhen this customer refused the shipment, the carrier needed to put this refrigerator back on their truck, return to their warehouse, put it back in a trailer, ship it back to us, we had to restock it with our vendor which cost us a restocking fee (which we did not charge the customer) and a lot of shipping fee's.as a courtesy, we just came this customer a $refund back to their account in good faith. if you would like to speak with my directly, please call *** * *** - ***
thank you

To whom it may concern:
Even though the shipping company charged our account each way for shipping, as a courtesy we have just issued a refund in full for the customerPlease allow 24-hours for the remaining $to post to the customer's account
Thank you

Dear Revdex.com,we were able to reach out to the customer and retrieve the necessary documents. we ordered the new door/bin to the customer and the manufacturer will be sending it to the customer free of charge. thank you

Dear Revdex.com,
this customer placed an order for a Napoleon cooking grill on Sat, Apr **, 2016 5:37 AM with a delivery window of Wed, May **, 2016 to Wed, May **, 2016
we shipped this order successfully to the customer, the shipping carrier attempted the delivery on 05/**/2016: 2pm-8pm, when the...

driver called the customer to notify the customer that they are 45 minutes away, the customer advised the driver that he canceled this order because it was too late, before the customer even placed this order we clearly tell every customer of the delivery date so they can decide to place the order or not place this order. see attached, I attached a screenshot of what the customers order looks like.
we show the ship date and the delivery date.
our policy shows that if a customer refuses an order after we ship, the customer will be responsible for the round trip shipping fee's in this case it was $125.00 each way, however as a courtesy we waived 1 way shipping fee and the customer was responsible for only $125.00
please understand, we have a return company policyjust as any other website does which they comply with.
thank you

Dear Revdex.com,   First, as you may see the promised delivery time frame for this order was:   Deliver by            Tue, Jan **, 2017 to Tue, Jan **, 2017   The shipping carrier attempted to make the delivery several times to this...

customer, however the customer does not accept the delivery since it is past 5pm. We the seller never guarantee a delivery to any customer by 5pm. This is a refrigerator delivery that is being shipped with a freight LTL trucking companies.   The shipping company attempted the delivery 3 separate times. Please go to the link below for you to confirm:   [redacted]   everytime the customer refuses the delivery we the seller pay $175.00 for a new delivery date.   We the seller sent an email to this customer and every customer to inform us if the customer requires any special delivery so we can coordinate before we ship. The customer advised us just this past week that they can accept delivery only by 5pm.   Our policy very very clearly states:   [redacted]
  see screenshot attached where we outline requesting every customer to inform us so we can coordinate the proper delivery with the proper shipping carrier.   The shipping carrier billed us $450.00 for the multiple delivery attempts that the customer refused since it was past 5pm. However, as a courtesy, we will bill the customer $300.00 only, we will absorb the $150.00. As a courtesy, we are willing to give the customer 5,000 reward points towards the customers next purchase with us and expedited shipping. Thank you for your attention.

Hey [redacted], This is Mark, we just spoke on the phone few minutes ago. As discussed, the customer reached out to us 4 months ago stating that the refrigerator front door has a dent. We asked the customer for a clear photo of the serial tag sticker located on the inside of the...

refrigerator so we can order the new door for the customer, pay out of our pocket to ensure customer satisfaction. To date the customer did not reply to us with the requested information. See the screenshot attached it is from my email outlook where it will show you the customers Amazon.com order # where our customer care associate [redacted] replied to the customer several times simply asking for a photo of the serial tag sticker. Thank you###-###-####Mark

Dear Revdex.com,we have been in communication with this customer stating that the shipping carrier made a mistake and delivered1 out of 4 units incorrectly. the customer purchased a washer, dryer and 2 pedestal silver package. the shipper delivered the washer, dryer and 1 pedestal in silver but made a...

mistake and delivered 1 pedestal in white. please check the attachment, it is the proof of delivery document confirming that the carrier delivered the washer dryer set to this customer with no problem noted.  as a courtesy we are exchanging the pedestal stand for this customer free of charge even though the customer signed a legal proof of delivery document confirming that they have received the proper washer dryer kit.currently, the silver pedestal stand is on backorder for another 2 weeks, once we will get the pedestal stand back in stock, we will ship it to the customer. thank youMark.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please see my emails below:[redacted]Attached is the photo you mentioned I didn't send when you initially ask. You mentioned to Revdex.com that [redacted] asked several times which is not accurate to any of my email addresses. Please also note I have email asking for updates with no replies. So perhaps we have had some miscommunication. Let's please get this resolved and respond to this email.[redacted]
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Thought the delivery date was correct the business fails to mention that they called after the 8pm dealer very time and were still 45 minutes away. The company failed to deliver during their stated delivery window and still wanted to charge me for missing their window. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that, although satisfactory, they continue to say I signed a waiver to accept the item. There was no way I could see the damage unless I lifted this 154 lb. unit out of the box...which there is no way I could do.  I had to get [redacted] involved to get my money back.  Signing a piece of paper does NOT constitute the item being undamaged.  Damage was not noticed until we began to assemble it.  Thanks to [redacted]  I received a full refund including shipping.
Sincerely,
[redacted]

Dear Revdex.com,first, we are sorry that this experience occurred.This order was delivered to the customer successfully. the customer signed a waiver allowing the shipping company to leave the product on the customers porch releasing all rights for damages and defects. please see the waiver attached signed...

by the customer. however, as a courtesy, we made the pickup from the customer and issued a full refund to the customer, we value our customer and ensure 100% customer satisfaction. we are still here to work with the customer, the customer can place a new order with us, we can ship a brand new unit via express delivery which is over $100.00 free of charge. we are here for every customer of ours. Revdex.com - please have this case closed in 100% satisfaction. thanksMark

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The seller continues to lack the integrity, honesty, and quite frankly, the written communication skills needed to conduct an above board business.  They most certainly are pathological liars and border on criminal behavior.   In my last reply I advised of this.  To retort, I waited twice for the delivery to no avail.  The first was cancelled by the driver.  The second was simply a no show.  There was no third attempt.  If this seller had the integrity to not lie, they would tell you I am correct.  I sent dozens of emails to get my item delivered.  It was over a month as well.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]