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Address: 3951 N Bend Rd, Cincinnati, Ohio, United States, 45211
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Address: 3951 N Bend Rd, Cincinnati, Ohio, United States, 45211
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I met with Mr *** on August 23, in connection with a tax matterI secured a Power of Attorney form and gathered information from him during the interviewThe fee for this service was $I also contacted the tax agency, secured information, and was able to temporarily resolve his
immediate issueThe fee for this service was $This concluded our initial engagementAfter I had received the information and had discussed Mr ***'s situation with the tax agency, I called Mr *** to inform him of the relevant issues and immediate resultsAt this time, I explained to Mr *** that additional work and documentation were required in order to effect final resolution to his issue and informed him of the cost of this engagement. Mr *** stated that he would contact me when he had gathered the additional information needed, but I did not hear from him within a reasonable period of time
Mr*** contacted me in December when the temporary resolution of his matter expiredI explained to him at that time that my schedule was full and that I was not accepting new engagementsI further explained that he would need to engage the services of another tax professional in order to resolve his issue
As with all of my clients, Mr *** received a full explanation of the services provided and relevant feesFurthermore, he received a follcall to fully explain the results of my workHe was fully informed that additional services would be required to completely resolve his matter and the applicable feesMr *** failed to follow up with me within a reasonable period of time, and his case was closed
I have always taken great pride in both the quality of my work and my exceptional ability to clearly communicate. I believe that in this current circumstance, Mr *** was displeased with my decision to not accept the additional engagement and has responded accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I have fully explained all relevant facts and issues in my initial response to the complaint. The assertion by Mr [redacted] that the facts have somehow been misrepresented is completely incorrect.
[redacted], Enrolled Agent