10 Federal Storage 3822 South Alston, LLC

I want to share a story about how Federal Storage has gone above and beyond in their customer service and personal attention to their customersDue to a rare clerical error, they believed my account was in defaultAs a result, they started the auction of my things (as they were contractually allowed to do)However, as soon as I realized the problem and called, they took personal responsibility for the issue, got everything back for me, and personally re-deposited it carefully in my storage unit In particular, [redacted] with the customer service center was exceptional in her handling of the case and her reassuring communications with me, and the president of the company even called personally to make sure everything was handled This property was invaluable to me; it belonged to a beloved deceased relativeIt was more than just furnitureI think Federal realized that and did everything they could to successfully restore it to me in record timeIn addition to all of that, their facilities are clean, well-lighted, safe and convenientI appreciate that they are locally owned and operated; as a proud supporter of local businesses who take such a personal interest in their customers, I could not recommend them more highly

I want to share a story about how Federal Storage has gone above and beyond in their customer service and personal attention to their customersDue to a rare clerical error, they believed my account was in defaultAs a result, they started the auction of my things (as they were contractually allowed to do)However, as soon as I realized the problem and called, they took personal responsibility for the issue, got everything back for me, and personally re-deposited it carefully in my storage unit
In particular, *** with the customer service center was exceptional in her handling of the case and her reassuring communications with me, and the president of the company even called personally to make sure everything was handled
This property was invaluable to me; it belonged to a beloved deceased relativeIt was more than just furnitureI think Federal realized that and did everything they could to successfully restore it to me in record timeIn addition to all of that, their facilities are clean, well-lighted, safe and convenientI appreciate that they are locally owned and operated; as a proud supporter of local businesses who take such a personal interest in their customers, I could not recommend them more highly