10 Fitch Luxurious Romantic Inn

[redacted] contacted the Revdex.com alleging that her account was enrolled for electric supply service with Ethical Electric without her authorizationWe have reviewed the history of our communications with the customer and completed a review of [redacted] ***’s account The *** residence received a letter from Ethical Electric d/b/a Clean Energy Option in the mail in March of The tear-away portion of the letter was executed and returned to Ethical Electric as authorization for us to enroll [redacted] ***’s accountAt the time of enrollment, the customer agreed to an introductory rate of cents per kWh for three billing cycles with a variable rate thereafter Our review has determined that a valid sale was made to the customer by way of mailEthical Electric has made three attempts to reach [redacted] by way of phone, however; at this time, we have not been able to reach the customerOn October 18, 2016, a letter was sent to [redacted] requesting that she call us regarding her complaintShould [redacted] contact Ethical Electric, we will attempt to bring this matter to a mutually satisfactory conclusion

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** *** ***

On October 29, 2015, a supervisor with Ethical Electric spoke with *** *** regarding her complaint and was prepared to offer her a refund. During the call, the customer wanted to confirm information provided to her. However, she stated that she did not have copies of all of her invoices and stated that she would call us back As of current, *** *** has not contacted Ethical again regarding her account Upon receipt of *** ***'s follresponse with the Revdex.com, Ethical Electric again attempted to reach the customer by phone; however, we were unable to reach her. Ethical has determined a proposed refund and does not require the customer to provide her utility invoices. As such, a letter was sent to the customer on November 19, requesting *** *** contact Ethical Electric regarding her account and included our contact information Should *** *** contact Ethical Electric, we are prepared to present her with a proposed refund in an attempt to bring this matter to a mutually satisfactory conclusion

*** *** contacted the Revdex.com on behalf of her mother, ** *** ***In *** ***'s complaint, she referenced supply charges from Ethical Electric on the customer's most recent bills. Upon receipt of her complaint with the Revdex.com, a Supervisor reviewed the
customer's accountAt the time of enrollment, the customer agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance with their agreementOn February 25, 2016, a supervisor with Ethical Electric spoke with *** *** regarding her mother's accountThe supervisor reviewed the customer's billing history with *** ***, who confirmed that her billing concerns were satisfiedWe believe this brings this matter to a mutually satisfactory conclusion

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the Revdex.com, a Supervisor reviewed the customer's accountAt the time of enrollment, the customer agreed to an introductory fixed rate of
cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance with her agreement. As of current, we have not been able to reach *** *** to discuss her complaintA letter was sent to the customer on October 26, requesting that the customer contact Ethical Electric regarding her accountShould the customer contact Ethical Electric, we will attempt to bring this matter to a mutually satisfactory conclusion

*** *** contacted the Revdex.com regarding a mail piece that was sent to him by Ethical Electric d/b/a Clean Energy Option*** *** felt that the mail piece he received did not properly disclose information pertaining to the cost associated with signing up for renewable energy
with Ethical ElectricUpon receipt of his complaint with the Revdex.com, a supervisor with Ethical Electric reviewed our history of communications with *** ***The mail piece that *** *** received was distributed to residential customers in the District of Columbia, giving them the opportunity to enroll for our renewable energy electric supply serviceIncluded in that mail piece was various disclosures about our prices, as well as the terms of the offerWe include a "Schumer Box" in the disclosure statement component of the mail piece to clearly outline the plan detailsUse of a box is considered by many to be an industry best practiceAdditionally, there is a section in the disclosure statement component of the mail piece titled "Important Rate Information" which includes more information regarding the rate being offered in the mail pieceWe appreciate *** ***' feedback regarding our mail piece, and will include it in our future marketing discussions

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the Revdex.com, a supervisor reviewed the customer's accountOur review showed that the customer enrolled, via the web, and agreed to a 12-month
fixed rate of cents per kWh and was subsequently billed in accordance with her agreement.As a sign of good faith, Ethical Electric attempted to contact the customer by way of phone and email to resolve their complaint, however; as of current, we have not been able to reach the customerA letter will be sent to the customer via mail requesting that *** *** contact us regarding her accountShould *** *** contact Ethical Electric, we will attempt to bring this matter to a mutually satisfactory conclusion

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
* ***

*** *** contacted the Revdex.com regarding her account with *** ***Upon receipt of her complaint with the Revdex.com, a Supervisor reviewed the customer's accountAt the time of enrollment, the customer agreed to an introductory fixed rate of
cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance with her agreement. As of current, we have not been able to reach *** *** by phone to discuss her complaintAn email was sent to the customer on April 13, requesting that the customer contact *** *** regarding her accountShould the customer contact *** ***, we will attempt to bring this matter to a mutually satisfactory conclusion

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The rate sheet was not included in the mailing and it was not clear and easy to understand that if one completed and returned the survey they would be switching electric companiesIf I was less educated, elderly, had any kind of learning disability, or developmental disability, I may not have been able to understand the implications of completing and returning the survey.
Regards,
*** ***

*** *** contacted the Revdex.com requesting to be removed from Ethical Electric’s contact lists. Ethical Electric has added the complainant's contact information to our Do Not Contact listWe ask that *** *** allow up to days for this change to take
effect. A letter will be sent to *** *** confirming that she has been added to our Do Not Contact list

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:From: *** *** Date: Wed, Nov 11, at 5:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] Sir,Ethical Energy contacted me to go over this case and ask if I can pull the months of bills to inidcate the high fees that occured, in this caseI came to the conclusion that they have my billing that they can review their cost that inflatted highly more than my electric company , *** *** Electricin reading my bill had indicated that the third party was charging more than my electric company, in this case , if they're are better, then why not a better and lesser cost, since the advertisment of better fees and cost are on their part otherwise consumers would be doing more business with them instead of the electric companiesEthical energy try and sell the consumer hopeThank you for taking the time with my case*** ***

*** *** contacted the Revdex.com regarding a mail piece that was sent to her by CleanChoice Energy*** *** felt that the mail piece she received did not properly disclose that a customer had to switch electric supply companies in order to receive the free weather
station offered in the mail piece. Upon receipt of her complaint with the Revdex.com, a supervisor with CleanChoice Energy reviewed our history of communications with *** ***The mail piece that *** *** received was distributed to residential customers in the state of Massachusetts giving them the opportunity to enroll for our renewable energy electric supply serviceThe letter also included a home energy survey for consumers to complete, in addition to an offer for a free weather stationThe mail piece that *** *** received included various statements which indicated that a customer will only receive the weather station if they enroll for clean energy with CleanChoice Energy. *** *** also expressed concerns that the mail piece she received did not properly disclose information pertaining to the cost associated with signing up for renewable energy with CleanChoice Energy. Included in the mail piece was various disclosures about our prices, as well as the terms of the offerWe include a "*** Box" in the disclosure statement component of the mail piece to clearly outline the plan detailsUse of a box is considered by many to be an industry best practiceAdditionally, there is a section in the disclosure statement component of the mail piece titled "Important Rate Information" which includes more information regarding the rate being offered in the mail piece.We appreciate *** ***'s feedback regarding our mail piece, and will include it in our future marketing discussions

*** *** contacted the Revdex.com regarding a mail piece that was sent to him by CleanChoice Energy*** *** felt that the mail piece he received did not properly disclose information pertaining to the cost associated with signing up for renewable energy with
CleanChoice EnergyUpon receipt of his complaint with the Revdex.com, a supervisor with CleanChoice Energy reviewed our history of communications with *** ***The mail piece that *** *** received was distributed to residential customers in New York, giving them the opportunity to enroll for our renewable energy electric supply serviceIncluded in that mail piece was disclosures about our prices, as well as the terms of the offerWe include a "*** Box" in the disclosure statement component of the mail piece to clearly outline the plan detailsUse of a box is considered by many to be an industry best practiceAdditionally, there is a section in the disclosure statement component of the mail piece titled "Important Rate Information" which includes more information regarding the rate being offered in the mail piece. We appreciate MrEvitts' feedback regarding our mail piece, and will include it in our future marketing discussions

[redacted] contacted the Revdex.com regarding a mail piece from Ethical Electric d/b/a Clean Energy Option. The complainant noted that his under-age son received a mail piece which gave him the option to enroll for renewable energy supply service with Ethical Electric. [redacted]...

stated that he had previously requested that Ethical Electric remove his son's contact information from our contact lists as he is not authorized to make decisions on their electric supply account, however; [redacted] alleges that this request was not honored. Upon receipt of [redacted] complaint with the Revdex.com, a supervisor with Ethical Electric reviewed the history of our communications with the [redacted]. Ethical Electric obtains the names and addresses of potential customers from commercially available sources. We make reasonable efforts to identify individuals who do not have the potential to become our customer, and remove those individuals from our lists. Our review has confirmed that [redacted] did request to have his son's contact information removed from our contact lists, however; a processing error occurred with the complainant's request, which resulted in [redacted]' son receiving additional mail from Ethical Electric. We have removed their contact information from our contact lists, and request that [redacted] allow up to 30 days for this change to take effect. The complainant was also concerned that Ethical Electric would sell his son's contact information to other companies. Ethical Electric does not currently sell potential customer and/or current customer information to third parties nor do we plan on doing so in the future. We will send a letter to [redacted] confirming that his son's information has been removed from our contact lists. Additionally, as a sign of good faith, we will send the complainant a goodwill credit in the form of check for any inconvenience this has caused.

[redacted] contacted the Revdex.com requesting to be removed from Ethical Electric’s contact lists. Ethical Electric has removed the complainant's contact information from our contact lists. We ask that [redacted] allow up to 30 days for this change...

to take effect. A letter will be sent to the address provided in the complaint to notify the complainant of this resolution.

[redacted] contacted the Revdex.com alleging her account was enrolled for electric supply service with Ethical Electric without her authorization. Upon receipt of the customer's complaint, a supervisor reviewed the customer's account and spoke directly with [redacted].  We...

discussed with [redacted] that, based on information provided by her, it was our understanding that she had intended to sign up for service with Ethical Electric.  However, [redacted] expressed that she had intended only to obtain additional information and did not intend to sign up for service at that time.  As a sign of good faith, Ethical Electric has cancelled service to [redacted]'s account and will issue the customer a goodwill credit. The goodwill credit reflects the total amount charged by Ethical Electric, for electric supply, for all billed periods.  We believe this brings this matter to a mutually satisfactory conclusion and sincerely hope that [redacted] considers Ethical Electric for electric supply in the future.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The response provided by the business is included below and has a statement that I do not agree with. The statement that it was Ethical Electrics understanding that I had intended to sign up for service is not accurate. When I spoke to the representative, he was clear that a follow up phone call would be held so we could discuss the potential for switching in more detail. I did not provide any information that Ethical had the understanding that I intended to sign up. With the exception of this incorrect part of the statement from Ethical Electric I am happy with and accept the resolution.Response from Ethical Electric:
[redacted] contacted the Revdex.com alleging her account was enrolled for electric supply service with Ethical Electric without her authorization. Upon receipt of the customer's complaint, a supervisor reviewed the customer's account and spoke directly with [redacted].  We discussed with [redacted] that, based on information provided by her, it was our understanding that she had intended to sign up for service with Ethical Electric.  However, [redacted] expressed that she had intended only to obtain additional information and did not intend to sign up for service at that time.  As a sign of good faith, Ethical Electric has cancelled service to [redacted]'s account and will issue the customer a goodwill credit. The goodwill credit reflects the total amount charged by Ethical Electric, for electric supply, for all billed periods.  We believe this brings this matter to a mutually satisfactory conclusion and sincerely hope that [redacted] considers Ethical Electric for electric supply in the future.
Regards,
[redacted]