1040 Now Corporation

I attempted for over several hours to input federal and state tax returns when I got to the point to electronically file (after paid fee) it went into a loop for a long time until it timed out! would Not recommend them sorry it was on the IRS website.

My family has used this program for several years. I had to pay at the end of 2019 taxes 87.00 Then when I submitted it said I had a 430 tax penalty. I have used this program for ever and the math all adds up. When I inquired, they said I placed it in the slot. I know I didn't and my previous printouts show I entered everything correctly before I submitted. Was it hacked, I don't know. Are they baiting because just to fix the filing they want 9.95 just to correct the issue. Curious. I am really careful and check all my entries before I press submit. And since I knew I had 87.00 to pay - you know when I placed my payment information before I submitted it - I checked how much I owed. I may not use this program any more.

Review: My 2009 taxes were sent to the IRS, however my state taxes were never received by Massachusetts. I have an email from 1040now customer service dated in April of 2010 saying that they were sent. Upon requesting proof of delivery, or a copy of what my tax return which I now need to provide to Massachusetts, I was told 1040now no longer keeps records of 2009. I emailed again as I believe any company dealing with the IRS must keep archives. I never heard back.Desired Settlement: I would like a copy of my 2009 federal taxes, and proof this was sent.

Review: I submitted payment to 1040Now for preparing my taxes on April 18, 2013 in the amount of $17.95. I'm not sure if I hit the "Submit" button twice, or how it happened, but $17.95 was deducted twice from my bank account. I contacted 1040Now via online support on several occassions since there is no phone assistance available and was emailed in response to my emails on at least two occassions over the past year that they would look into the problem and get back to me, but no one has ever contacted me regarding the reinbursement of the double payment, and the $17.95 has never been credited back to my account.

When I tried to find a phone number to call someone personally at 1040Now, the computer response was that the service I used did not include phone support. This is not support for a "how to" on my tax return, it is a question as to why a company deducted double payment for a service and has not yet corrected the problem after being made aware of it several times over the past year.Desired Settlement: Either have someone from 1040Now contact me BY PHONE to explain why the $17.95 has not been credited to my account; or have the $17.95 credited back to my account. My account information was sent to them via email on at least one occassion.

I do not want to be contacted by email from 1040Now, it has been too easy for them to keep putting me off; I would like to speak to someone in person.

If the $17.95 was credited back to my account on their end, I would like to have what proof there is that it was done so I can follow it up with my bank since my bank has never received it.

Review: My 2012 Federal Tax Return was filed then returned to me with notificaionof a seventy-five dollar penalty to claim estimated fedeal tax for 2013 but I did not choose to pay any esimated tax for 2012 or 2013. I still have my 2012 federal tax refund check that was mailed to me in May or early June of 2013 but I wisot to cash it until this error is corrected. The company communicated with me just fine via e-mail until after I brought up the $75.00 penalty, so I sent more e-mail but no resonse, I sent United States Postal mail still no response.Desired Settlement: I need them to correct the mistake so I can have my money refunded me correctly.

Review: I used this company's on-line services to file my taxes electronically in April of 2012 for the preperation of my taxes for the tax year of 2011. The company never submitted my taxes to the IRS and I began to recieve letters from the IRS, and will have to pay late fees, fines and penalties because the comapny never submitted my taxes. The company sent me confirmation that the taxes were submitted by them, and I paid the company for their services, but they actually never provided service to me by filing my taxes. They also never provided customer service in order to remedy the issue. I was never notified that my taxes were not submitted. The company claimed that they were filed on time when they were not according to the IRS.Desired Settlement: The company should refund me for services they did not provide, they should also have to pay for the IRS's fees and fines for not providing me with the service. They should be held responsible for failing to notify me if there were issues in filing my taxes and claiming that they were filed when they were not.