109 Wood Products

I am rejecting this response because: First I would like to say how frustrating it has become to work with Mr Mark Y [redacted] over the course of just a few months A few months of waiting turned into more frustration because promises and expectations were never met It certainly appears Mr Y*** has no ambition to try and resolve this and provide some sort of solutionThis is my first letter or complaint I've ever made to the Revdex.com I have never had to go to the Revdex.com for any reasons other than to try and settle this with Mr Y*** As a consumer I don't believe this business is out to make any customers happy; a reasonable customer is always right Frustration and aggravation set in after months and months of waiting and waiting for a product that arrived late and not as promisedTrying to work details out with this business have made things even more frustrating and aggravatingI would now like to clarify some of Mr Y***'s remarks in his responseSome of Mr Y***'s claims are accurate while others are very inaccurate (1)The samples sent to Mr y [redacted] were from the same flooring that was installed in my homeThese sample pieces were cut off scraps approximately 6" in length and should have been sufficient enough to custom color match our existing floor(2) The flooring we wanted Mr Y [redacted] to match was a product called HomerwoodThis was discussed in the initial visitThe product and its color was viewed online Then samples and cutoffs were sent via USPS Mail (3) This flooring is not engineered imported flooring.As I requested earlier, we would like to return this unusable wood for a full refundWe sent proper samples; these samples were not adequately matched by MrY***'s businessThe fault lies with him and all we want is for him to honor his company's integrity and work with us on this returnThank you [redacted] * [redacted] **

Initial Business Response /* (1000, 5, 2016/04/18) */
We are in the process of making chairs to replace as needed for customer as of March 21,We have known this customer for about years and have been able to supply true custom wood Products for the timber frame homeWe have not had an
issue on any other Products which included trim, doors, hardwood flooring, basement bar and wood ceiling plankingThe customer was advised on relative humidity conditions in the house which were becoming to dry ( 34%-) due to heating system not setup with humidifier Suggested range should be 42-55% RHWith the winter of /being extremely cold and longer heating period, the slats in the chairs have shown shrinkage in the slat areaThe consumer tried to fix or fill the cracks with incorrect glue and created a messThe customer has had these chairs for over monthsWe have taken consideration of relationship established and are in the process of replacing the chairs as needed although the warranty would be within months and keeping the correct relative humidity in the house including basement area
Mark Y***
Wood Products
Initial Consumer Rebuttal /* (3000, 7, 2016/04/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Wow - I am glad we actually got a response from MrY*** as his last response to me was November 25th I have some corrections to make to his statement since he was so kind to provide so many details1) Yes - I have purchased a tremendous amount of product from MrY*** for my timber frame house - over $20k worth! 2) You would think that the small issues that I have had with two $chairs would have been handled properly and efficiently considering the amount of money that I have spent3)Of the original chairs provided (qty 5) two were instantly defectiveThey broke within a month4) It took nearly months to get those two chairs fixed5) When I finally told them I was going to file with the Revdex.com if I did not get my chairs back I got them within a couple days6) After waiting over three months to get the chairs back one (1) of them broke within hoursI have photos7) To the contrary of Mr Y***s claim of humidity (34%) is completely inaccurate/as he has never measured the humidity in my house - my house actually runs on the high side of the humidity spectrum and is and has been at 54-58% since I started measuring it when he asked me to8) I actually fixed the chairs with Epoxy and they lasted a couple months longer than the original construction - per the direction of Mr Y***I have nearly wooded stools and chairs throughout the house and have no issues with any of themAnd I also have no issues with of the other chairs that MrY*** providedClearly these chairs were not fabricated correctly and they were defectiveIt has been nearly years and we have had just a few months of use from themThe only reason that I have reached out through the Revdex.com is the pure lack of communication and customer serviceI have expressed my concern for the lack of customer service numerous timesIf the chairs are not delivered within days I would like all the chairs returned for a full refundMr Y***s last response to me was the day after we got the chairs back and they broke within hours on November 25thNearly months later I have got a response through Revdex.comI am glad that I have gone through the Revdex.com as it has assisted in a response in less than a weekI take offense that additional consideration has been offered as there has been little to no consideration for taking responsibility for bad craftsmanshipOnce the chairs are completed and delivered I will accept the terms of the responseI will also attach photos if necessary
Final Business Response /* (4000, 12, 2016/05/03) */
We are the final assembly and prefinishing stage of chairs per customer request to replace chairs bought over months agoThe seat assembly will be put together to compensate for relative humidity changes in basement areaThe delivery date will be confirmed this week, expect in the next 7-days
Final Consumer Response /* (2000, 14, 2016/05/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the resolutionWe look forward to using the custom chairs for years to come

The following is a response as requested. On may 28, 2017, homeowner stopped by and asked for a prefinished solid hardwood floor. Here is the details to his request:  A) solid 5" maple, can have open knots, cracks , #3 type character as this floor will be covered about 75% with bed, rugs and...

bedroom furniture.  B) I'm looking for less expensive product.   C) homeowner provided 3 samples for color reference.       Here is the product we milled for Mr [redacted],   5" #1 m[redacted]n rustic maple flooring with all character filled for  function,  and a color called dark coffee.  Here is what understand happened:  homeowner picked the wrong samples in trying to matchup his existing wood floor. The samples are a solid 3/4" in thickness and have a different color than the existing floor which happens to be an engineered import floor.   The homeowner refused the oversight on his part and developed an attitude. As to the lead time on the product,  it did take me longer than expected due to a mill fire and the cleanup and restructure effort created a 2 week delay.  The flooring was delivered at no charge for this.  There is no refund being issued due to the homeowners mistake and refusal to acknowledge.    Thanks,     Mark Y[redacted].

I am rejecting this response because:
First I would like to say how frustrating it has become to work with Mr Mark Y[redacted] over the course of just a few months.  A few months of waiting turned into more frustration because promises and expectations were never met.  It certainly appears Mr Y[redacted] has no ambition to try and resolve this and provide some sort of solution. This is my first letter or complaint I've ever made to the Revdex.com.    I have never had to go to the Revdex.com for any reasons other than to try and settle this with Mr Y[redacted].   As a consumer I don't believe this business is out to make any customers  happy; a reasonable customer is always right.  Frustration and aggravation set in after months and months of waiting and waiting for a product that arrived late and not as promised. Trying to work details out with this business have made things even more frustrating and aggravating. I would now like to clarify some of Mr Y[redacted]'s remarks in his response. Some of Mr Y[redacted]'s claims are accurate while others are very inaccurate.   (1)The samples sent to Mr y[redacted] were from the same flooring that was installed in my home. These sample pieces were cut off scraps approximately 6" in length and should have been sufficient enough to custom color match our existing floor. (2) The flooring we wanted Mr Y[redacted] to match was a product called Homerwood. This was discussed in the initial visit. The  product and its color was viewed online.  Then samples and cutoffs were sent via USPS Mail.  (3) This flooring is not engineered imported flooring.As I requested earlier, we would like to return this unusable wood for a full refund. We sent proper samples; these samples were not adequately matched by Mr. Y[redacted]'s business. The fault lies with him and all we want is for him to honor his company's integrity and work with us on this return. Thank you.   [redacted]