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10x Communications Reviews (5)

In June we were contracted to install a surveillance system by this customerIn July we successfully completed the job with no complicationsIn December, we were once again contacted for another installationWhen the customer contacted us for an estimate in December, based on our phone assessment of the needs and job requirements, we provided an estimate for the cost of labor and materialsWe were informed of the following during the phone assessment: “relocate the DVR so that it would be located on the first floor instead of the third floor and move one camera about feet away.” After giving the customer the estimate, we didn’t hear back from this customer until February, when they requested we proceed with the projectWhen the technician arrived on site to do the work he quickly discovered that the work he was sent to do was highly understated and he did not have the right equipment and material sThe technician reported the following work was required to complete the job effectively to our high quality standards: moving the DVR from the [redacted] floor to the first floor meant rerunning all the cables, since the original lines going to the [redacted] floor were all cut, drill holes through concrete to run, strap or hide all the cables, over feet of cable for each of the camerasThe technician reported back and informed headquarters of what he had discovered upon his arrival on siteHeadquarters went on to contact this customer to try to resolve this issueWhen the customer was contacted, we explained the technicians discoveryThe customer refused to pay more than the price that was on the estimate for the additional time and material required to do the jobNo deposit was ever taken, no service was ever refused and this customer was never billed for anything relating to this projectSince the client refused to pay the additional amount needed to complete the work we informed them that we would not be able to do the work at the originally estimated priceAn estimate is defined as an approximate judgment or opinion regarding the worth, amount, and size of a projectThe technical site survey is designed to survey the project and give a more accurate assessment by a professional of the customer’s initial job descriptionThe original quote was for $not $as stated in complaintAt no point did 10X Communications request that this customer close their business to allow us to work10X Communications does many installations while customers are up and operational, we have no problem working around our customers and their schedulesWe pride ourselves on quality installations and have hundreds of satisfied customers in NYC and the tri-state area

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In July the job was completed with many complications that delayed the progress The technician didn't have a monitor or the equipment needed to get the cameras online on the laptop provided One person was sent instead of two which also took the install much longer than previously predictedThe technician who arrived to do the work stated upon arrival that he is just here to take a look he is not here to do the job He then left 10x DID NOT contact me regarding this, I had to call them Upon which they told me that the job can't be done today because it will take 4-hours to do which is what they stated previously which is why we closed in the first place! The estimate was for the distance between cameras to be moved, not the cable distance The only reason why they didn't send out a technician to reassess is because they have done work in the same location for us before Had they told us they needed someone to take a look, we would not have objected, they were the ones who didn't feel the need to send anyone.10x only contacted me until a few days after they received the complaint from the Revdex.com After which, I was contacted from a representative whom I never spoke with before at 10x At that point in time, I informed him that we actually found another company to do the job for a lower price who provided excellent customer service He asked if I was looking for a cheaper price and offered to give an estimate closer to or a little under what the other company offered and I told him I would much rather go with the company who gives better customer service I also mentioned that I'd rather more and have excellent customer service than do business with a company who operates in this manner.I will admit, I did make the error with the cost as stated I mixed up the two invoices and that is why I made that mistake The cost was $+ tax.At this point, we would just like to make this aware to potential customers so that they can plan accordingly
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

10X Communications might not be the lowest cost company out there, however, we are licensed by the state of New York,we are insured, and we are highly experiencedWe will get the job done for a very reasonable costIf this customer was unsatisfied with our work on July 2014, as she states, why would she contact us again for a new contract a few months later? The following is a summary of the event in questionWe were called by the client to do an installationWe arrived onsite to do the installation When we arrived on site we saw the scope was larger than initially estimated, upon realizing that we informed the customer of our findingsThe customer upon being informed they would need to pay more than the original estimate refused to pay more than the estimateWe informed the customer that if they do not wish to pay for the extra required work that we would not be able to do the jobAt no point was the customer charged for anything relating to this jobNo money was ever exchanged for this job10X Communications never asked the customer to close their business to perform the workIn fact we were unaware until day of scheduled work that they modified their business hoursOur business model is based around providing our customers with the highest quality at competitive pricesWe have many very satisfied customers who love our serviceThis is a rather unique scheduling complaint, where we were unable to perform the work due to clients scheduling and pricing issuesUnfortunately we were unable to accommodate this customerWe were repeatedly met with a response of unwillingness to spend the needed amount of money to get the job done

In June 2014 we were contracted to install a surveillance system by this customer. In July 2014 we successfully completed the job with no complications. In December, 2014 we were once again...

contacted for another installation. When the customer contacted us for an estimate in December, based on our phone assessment of the needs and job requirements, we provided an estimate for the cost of labor and materials. We were informed of the following during the phone assessment: “relocate the DVR so that it would be located on the first floor instead of the third floor and move one camera about 20 feet away.” After giving the customer the estimate, we didn’t hear back from this customer until February, 2015 when they requested we proceed with the project. When the technician arrived on site to do the work he quickly discovered that the work he was sent to do was highly understated and he did not have the right equipment and material s. The technician reported the following work was required to complete the job effectively to our high quality standards: moving the DVR from the [redacted] floor to the first floor meant rerunning all the cables, since the original lines going to the [redacted] floor were all cut, drill holes through concrete to run, strap or hide all the cables, over 50 feet of cable for each of the cameras. The technician reported back and informed headquarters of what he had discovered upon his arrival on site. Headquarters went on to contact this customer to try to resolve this issue. When the customer was contacted, we explained the technicians discovery. The customer refused to pay more than the price that was on the estimate for the additional time and material required to do the job. No deposit was ever taken, no service was ever refused and this customer was never billed for anything relating to this project. Since the client refused to pay the additional amount needed to complete the work we informed them that we would not be able to do the work at the originally estimated price. An estimate is defined as an approximate judgment or opinion regarding the worth, amount, and size of a project. The technical site survey is designed to survey the project and give a more accurate assessment by a professional of the customer’s initial job description. The original quote was for $492.00 not $688.63 as stated in complaint. At no point did 10X Communications request that this customer close their business to allow us to work. 10X Communications does many installations while customers are up and operational, we have no problem working around our customers and their schedules. We pride ourselves on quality installations and have hundreds of satisfied customers in NYC and the tri-state area.

Review: We contracted with [redacted] of 10x Communications to install security cameras in our [redacted] and [redacted] floor locations back in 2014. There were a few hiccups along the way as the installer wasn't adequately informed on how to prepare for the job so they had to leave and get materials that they did not have with them but the job was done within about 6 hours. Fast forward to January 2015. We closed our [redacted] floor location and needed to rewire the cameras so that the DVR would be located on the [redacted] floor instead of the [redacted] floor. Also needed to move one of our cameras about 20 feet away. Spoke to [redacted] about the rewiring via numerous e-mails & was told that after speaking to the technician this couldn't be treated as a re-wire, it needed to be treated as a new installation. For a new installation, he stated that the job would take at least 1/2 a day. It took some time for us to decide which day we can afford to close down for a full day but once we did we went ahead & signed the contract & scheduled the install.On the day of the installation, the technician shows up & says he isn't going to work on the cameras today he is just here to look around. He then states that the job would take at least 4-5 hours (not sure why since it is a much less extensive set up than our original set up) & which is still within the half a day range that we initially agreed on. The technician calls [redacted] and then leaves.When I contact [redacted], he says it will cost more money & take longer to do the job so they can't do it today. He says its more extensive but couldn't explain why or how. Before he wired the cameras all the way up 3 flights of stairs & it took less time even with breaks to set this up with one technician but now he is saying its a 2 man job and will take at least a full day. This cost us to close down for a full day, lose a full days worth of income and still not have our problem resolved.Desired Settlement: Either the cameras installed correctly at an appropriate time with a discount to account for the days lost wages and the money needed to pay the employee who we paid for a full day just for this install or leave it just for other consumers to be aware of how this company operates.

Business

Response:

In June 2014 we were contracted to install a surveillance system by this customer. In July 2014 we successfully completed the job with no complications. In December, 2014 we were once again contacted for another installation. When the customer contacted us for an estimate in December, based on our phone assessment of the needs and job requirements, we provided an estimate for the cost of labor and materials. We were informed of the following during the phone assessment: “relocate the DVR so that it would be located on the first floor instead of the third floor and move one camera about 20 feet away.” After giving the customer the estimate, we didn’t hear back from this customer until February, 2015 when they requested we proceed with the project. When the technician arrived on site to do the work he quickly discovered that the work he was sent to do was highly understated and he did not have the right equipment and material s. The technician reported the following work was required to complete the job effectively to our high quality standards: moving the DVR from the [redacted] floor to the first floor meant rerunning all the cables, since the original lines going to the [redacted] floor were all cut, drill holes through concrete to run, strap or hide all the cables, over 50 feet of cable for each of the cameras. The technician reported back and informed headquarters of what he had discovered upon his arrival on site. Headquarters went on to contact this customer to try to resolve this issue. When the customer was contacted, we explained the technicians discovery. The customer refused to pay more than the price that was on the estimate for the additional time and material required to do the job. No deposit was ever taken, no service was ever refused and this customer was never billed for anything relating to this project. Since the client refused to pay the additional amount needed to complete the work we informed them that we would not be able to do the work at the originally estimated price. An estimate is defined as an approximate judgment or opinion regarding the worth, amount, and size of a project. The technical site survey is designed to survey the project and give a more accurate assessment by a professional of the customer’s initial job description. The original quote was for $492.00 not $688.63 as stated in complaint. At no point did 10X Communications request that this customer close their business to allow us to work. 10X Communications does many installations while customers are up and operational, we have no problem working around our customers and their schedules. We pride ourselves on quality installations and have hundreds of satisfied customers in NYC and the tri-state area.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In July 2014 the job was completed with many complications that delayed the progress. The technician didn't have a monitor or the equipment needed to get the cameras online on the laptop provided. One person was sent instead of two which also took the install much longer than previously predicted. The technician who arrived to do the work stated upon arrival that he is just here to take a look he is not here to do the job. He then left. 10x DID NOT contact me regarding this, I had to call them. Upon which they told me that the job can't be done today because it will take 4-5 hours to do which is what they stated previously which is why we closed in the first place! The estimate was for the distance between cameras to be moved, not the cable distance. The only reason why they didn't send out a technician to reassess is because they have done work in the same location for us before. Had they told us they needed someone to take a look, we would not have objected, they were the ones who didn't feel the need to send anyone.10x only contacted me until a few days after they received the complaint from the Revdex.com. After which, I was contacted from a representative whom I never spoke with before at 10x. At that point in time, I informed him that we actually found another company to do the job for a lower price who provided excellent customer service. He asked if I was looking for a cheaper price and offered to give an estimate closer to or a little under what the other company offered and I told him I would much rather go with the company who gives better customer service. I also mentioned that I'd rather more and have excellent customer service than do business with a company who operates in this manner.I will admit, I did make the error with the cost as stated. I mixed up the two invoices and that is why I made that mistake. The cost was $492 + tax.At this point, we would just like to make this aware to potential customers so that they can plan accordingly.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

10X Communications might not be the lowest cost company out there, however, we are licensed by the state of New York,we are insured, and we are highly experienced. We will get the job done for a very reasonable cost. If this customer was unsatisfied with our work on July 2014, as she states, why would she contact us again for a new contract a few months later? The following is a summary of the event in question. We were called by the client to do an installation. We arrived onsite to do the installation When we arrived on site we saw the scope was larger than initially estimated, upon realizing that we informed the customer of our findings. The customer upon being informed they would need to pay more than the original estimate refused to pay more than the estimate. We informed the customer that if they do not wish to pay for the extra required work that we would not be able to do the job. At no point was the customer charged for anything relating to this job. No money was ever exchanged for this job. 10X Communications never asked the customer to close their business to perform the work. In fact we were unaware until day of scheduled work that they modified their business hours. Our business model is based around providing our customers with the highest quality at competitive prices. We have many very satisfied customers who love our service. This is a rather unique scheduling complaint, where we were unable to perform the work due to clients scheduling and pricing issues. Unfortunately we were unable to accommodate this customer. We were repeatedly met with a response of unwillingness to spend the needed amount of money to get the job done.

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Description: COMMUNICATION CONSULTANTS

Address: 248 West 35th Street  Suite 603, New York, New York, United States, 10001

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