110220 Volts.Com

Thanks for your email and sorry for any inconvenience with your orderWe understand from your email that you would like to return/exchange the productWe sincerely apologize for any inconvenience caused to you but we have reviewed your account details and it shows that the order was invoiced on 4/29/We would like to inform you that all Overseas [redacted] inccustomers have a day satisfaction window from the date of delivery to verify all aspects of their purchase and evaluate all componentsAfter this initial days all sales are considered finalSince your order is outside the satisfaction window, We regret to inform you that we will not be able to process your requestSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ Contact Name and Title: [redacted] President Contact Phone: XXXXXXXXXX Contact Email: **@XXXXXXvolts.com As we have communicated with the customer regarding his desire to purchase a 55" 4K curv ULTRA HD 3D Multisystem TV for $is not possibleThis product was not listed in out website for that priceThe third party website listing it may have made a mistake and we could not sell it for that price

We have no way of knowing which customer is using the converter in the USA and which one is notWe have no questions asked return policy for days

Hello,
Customer ordered the "10,Watts Step Down Voltage Converter Transformer, THG-110-Volts, (CE Approved)" and we shipped out the item he orderedHe received that item and called us stating he want to use it for American 220v 60hz which is not its purposeThe item
is for foreign 220v 50hzThe item ordered was shipped out (THG-10000) as such it is correctCustomer ordered something that will not work for his needsThey are responsible for shipping charges and there is a 15% restocking fee

Hello,Customer ordered the "10,000 Watts Step Down Voltage Converter Transformer, THG-10000 110-220 Volts, (CE Approved)" and we shipped out the item he ordered. He received that item and called us stating he want to use it for American 220v 60hz which is not its purpose. The item is for foreign...

220v 50hz.The item ordered was shipped out (THG-10000) as such it is correct. Customer ordered something that will not work for his needs. They are responsible for shipping charges and there is a 15% restocking fee

We have no way of knowing which customer is using the converter in the USA and which one is not. We have no questions asked return policy for 30 days

Initial Business Response /* (1000, 5, 2014/07/24) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@XXXXXXvolts.com
1 Model mismatch no so such thing the last letters are note listed on our product code since they do not matter. referees to country...

of origin. Still same item, same version, same model.
2. Broken Part is not the case since it was a brand new unit manufacture packed and sealed. shows no damage during shipping. Looks like during installation someone screwed it incorrectly of over tightened it
3. Corrupt thread proves it was installation error since there is no other way this can happen. However the unit comes with a one year manufactures warranty, we would suggest calling the manufacture for repair or replacement of part.
As they say and our policy stats "You broke it you bought it"
Initial Consumer Rebuttal /* (3000, 7, 2014/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ordered the subject disposal for installation in June, based upon research the identified Oversea Best Buy as a reputable and fair-minded resource.
Because the disposal to be carried to Israel for installation, I had it delivered to my cousin, [redacted] who was visiting in Las Vegas. Upon opening the box - at the hotel - and inspecting the disposal, [redacted] noted that the Model order was a mismatch, supposed to be GF*7**F instead of delivery of item GF[redacted]S, also threads required for mounting the disposal itself to the sink fitting were malformed and the sink fitting would not be able to be mounted properly.
We called your Customer Service department, reported the defect, and returned the disposal as instructed. We then received notice that the return and replacement was to be denied as the damage "occurred during installation." To be blunt, the rejection of our return ignores both the circumstances of the inspection and the information provided. As you can see from the pictures, the disposal was being inspected in a hotel room and the installation had not been started (note that removal of the knock-out plug would precede mounting the device to the sink / drain stop).
Under the circumstances, I ask that your rejection of return and refund be withdrawn and the purchase price of $212.86 be promptly returned to me.
Final Business Response /* (4000, 9, 2014/07/29) */
Hello,
we will not be able take the item back since it has been damaged during installation or inspection at the hotel. We consider the matter closed

Complaint: [redacted]
I am rejecting this response because: They sent me a damaged product. knowing that it was being sent out of the country I feel they dumped damaged goods knowing my response would be after the 30 day policy. Not a good way to get rid of this product. No matter I have social media recourse with them. [redacted] is now involved and they carry a bigger stick than me. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/02) */
Contact Name and Title: [redacted] President
Contact Phone: XXXXXXXXXX
Contact Email: **@XXXXXXvolts.com
As we have communicated with the customer regarding his desire to purchase a 55" 4K curv ULTRA HD 3D Multisystem TV for...

$95.99 is not possible. This product was not listed in out website for that price. The third party website listing it may have made a mistake and we could not sell it for that price.

Initial Business Response /* (1000, 5, 2015/10/02) */
Contact Name and Title: [redacted] President
Contact Phone: XXXXXXXXXX
Contact Email: **@XXXXXXvolts.com
As we have communicated with the customer regarding his desire to purchase a 55" 4K curv ULTRA HD 3D Multisystem TV for $95.99 is...

not possible. This product was not listed in out website for that price. The third party website listing it may have made a mistake and we could not sell it for that price.

Thanks for your email and sorry for any inconvenience with your order. We understand from your email that you would like to return/exchange the product. We sincerely apologize for any inconvenience caused to you but we have reviewed your account details and it shows that the order was invoiced on...

4/29/2016 . We would like to inform you that all Overseas [redacted] inc. customers have a 30 day satisfaction window from the date of delivery to verify all aspects of their purchase and evaluate all components. After this initial 30 days all sales are considered final. Since your order is outside the satisfaction window, We regret to inform you that we will not be able to process your request. Sincerely, [redacted]

Thanks for your email and sorry for any inconvenience with your order. We understand from your email that you would like to return/exchange the product. We sincerely apologize for any inconvenience caused to you but we have reviewed your account details and it shows that the order was invoiced on...

4/29/2016 . We would like to inform you that all Overseas [redacted] inc. customers have a 30 day satisfaction window from the date of delivery to verify all aspects of their purchase and evaluate all components. After this initial 30 days all sales are considered final. Since your order is outside the satisfaction window, We regret to inform you that we will not be able to process your request. Sincerely,
[redacted]