114 Used Car Superstore, Inc.

Unfortunately there is no evidence to suggest anything that *** *** is claiming actually happened until her first documented correspondence in July Sending something certified to offer you protection can hardly be considered a "scam"There was never any "cancellation fee" we do not have such a thing, the that was requested was the money *** *** illegally charged back to her credit card while still under contract*** *** subsequently came into the club to pay the money and was given a further reduction in service charges and late fee's in order to just charge the money that she charged back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Obviously the communication was in fact not recorded properlyI in fact went in to the business on April ***, Where I informed a member of their staff that I wanted to cancel my memebershipThat is when they informed me that I needed to send a letter in writingI went home that very day drafted the letter and put it in the mailboxI asked for some corespondence back which it course I never recievedI found this is in fact a scamUnless the letters are sent certified the all manage to get "lost"This has in fact happened to at least 2-other people I knowCould it really be a coincidence? They do it on purpose to force the members that are trying to cancel to pay for moreI was fine with sending in the letterI understood having to pay the two months after thatI have never had any problems with any contract I was ever in because I always know what I sign up for and I go by thatBut I in fact sent the letter in April - April *** to be exact and if they would have cancelled it when they were suppose to in stead of playing games I should have been finished paying my membership by JuneThen they attempted to bill me another random on August *** which they claimed was a cancellation feeWhich in fact never existed in the contractAnd if anyone was going through this frustration with being unfairly charged and having so much problems trying to cancel a membership they would be rude toI do not like to be taken advantage of especially when My husband and I work so hard for our moneyIt's unfair that they do this and simply wrong!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** purchased a *** *** *** from us and took delivery of the vehicle financing it through *** *** ***lA few days later we got notice from *** *** that we would not be funded as information provided to them from *** would not allow them to finance him*** is a part time
employee not a full time employee which is a requirement and was not told to us from *** himselfAt that point we no Notified the customer and he informed us of what had happened and how he was not a wear that it was an issueAll this time he has our vehicle and we have NOT been paidWe acquired financing for *** through different banks and when we waited a few days for him to sign we knew we had an issueAfter speaking with him it was in everyone's best interest to unwind the deal and issue *** a refundHe brought car back to us and I *** *** went over how the unwind process would happenWe needed title back to us and all contracts to be voided so he had no payments or interests being accrued and that it would take a period of time but that he would get a total refundAny further questions please have *** contact me directly.Thank you*** ***

*** was issued a refund as soon as she decided she no longer wanted the vehicle......maybe check you bank statement but it was issued same day as requested

Complainant had signed a legally binding one year contract and tried to cancel mid contract without follow the rules stated in said contractShe never provided any medical documentation, nor moved miles outside of any Retro Fitness locationShe was also consistently delinquent in her dues
payments, which lead to her placement in collectionsThis happens when payments are delinquent past daysHer claim to her cancellation being processed is untrue, as we do not cancel mid contract without medical documentation or proof of moving miles outside of any Retro Fitness locationShe signed a one year contact and was liable for those payments which she did not make, sending her account into collections

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
We have YET ANOTHER PROBLEM with this car that we purchases from Route Auto Superstore and we have a statement regarding their reply about the clutch that we had to pay forMy son went to FINALLY get the car inspected and it FAILEDWe had to purchase tires to get it to pass inspectionI have pictures of the tires that were sold with the vehicle by Route I believe the state law says all cars purchased from a dealer must pass inspectionWe have all paperwork and pictures available to substantiate our claimI would also like to respond to our prior complaint about the clutch issueRoute Superstores reply to our complaint was that my son had never driven a clutch beforeTHIS IS AN OUTRIGHT LIEMy son's car (he's driven for years) was a standard shift speed, *** ***He drove this car for years and never had to replace or adjust the clutchFurthermore, he learned to drive at 1/with a standard shift, ** ***These people are liarsI can also substantiate the ownership of the above mentioned *** and my son's name on the insurance policy as the primary driver for that vehicle We want a refund of the clutch repair and a refund of the tire costThe clutch cost over We have all bills that we have paid for this repair for your reviewWe want restitution on the tires as wellThe car failed inspection due to dry rotted tiresMy son purchased a set of good used tires that cost mounted and balanced
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was told on the phone that the fee was a cancellation feeWhen I further investigated the matter and reviewed all the emails and bills I realized there was a a charge for an annual fee of 40.41, Which is funny seeing that they already had my cancellation that I was responsible to pay the annual duesIn addition I only came in to pay the money because if I did not they were threatening me to go to collections and I was not going to let these people ruin my creditSo I was basicaly bullied into paying themOf course there is no evidence of my earlier correspondence because they "Lost" the earlier cancellation letterWhic seems to be a common practice seeing that many people I know throughout different areas are ironically having the same or had the same issuesTo me that is a scam and incredibly fraudulentI can not believe there has not been an investigation of the practices of this company. At this point I am done with this company and I am no longer seeking any action, But I will let everyone I know about my experiences and warn them of being involved with such awful business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Retro Fitness regarding complaint ID [redacted].Sincerely,[redacted]

When [redacted] requested to join the club she agreed to abide by the terms and conditions of her agreement. This includes the clear fact that in order to terminate the agreement a written request is required to be sent to the gym via certified mail. This is a requirement that offers far better...

protection for the consumer as they have a physical receipt that they have mailed said request. In addition to the terms and conditions provided immediately to the member, electronically upon singing, there is a sign at the front desk with clear and concise instructions regarding the required certified mail, who it is sent too, and the address to mail it too. All staff members are fully versed in the cancellation procedures. The "No Contract" option simply means there are no obligated periods of payment and the customer can cancel at any point provided the member sends the required 60 day notification as dictated in the terms and conditions she agreed too upon joining. AUTOMATIC RENEWAL PROGRAM (Monthly Dues Member): Provided that Member is not in default of this agreement and subject to the terms and conditions hereof, the membership will automatically renew for the rate indicated below. Renewal terms may be cancelled at any time provided a 60-day written notice is delivered to the club's address. It is also understood that the club will not increase the monthly rate above the specified amount below. MONTHLY DUES: $25.00 PER MONTH FOR FUTURE AUTOMATIC RENEWAL. RetroFitness® of New Springville ("RetroFitness") is a franchisee of RetroFitness® LLC. RetroFitness® LLC. does not own and/or operate this facility.

We have communicated with Mrs. F[redacted] on more than one occasion. She claims to have cancelled within a 30-day grace period. However this is not our cancellation policy. Our cancellation policy is stated in all our contracts. After signing up you have 3 days to cancel and receive a full...

refund, otherwise your 12-month contract begins. Mrs. F[redacted] is in a 12-month contract and must complete all 12 invoices. Our Cancellation Policy in our member contract states that a letter stating her cancellation must be certified mailed to our location. If you are still within your 12-month contract, you must complete all 12-months and we will not auto-renew a membership. If you are beyond your 12-month contractual period (month-to-month), and you send you certified letter, it is a 60-day cancellation policy in which the member is responsible for the next 60 days of payments.

We have a very easy process to cancel membership that is quite clearly explained in the terms and conditions that are emailed to the member the instance they agree to become a member. There are also protections in place for both the customer and company to ensure that everything is adhered too when...

any such request is made. Any and all correspondence with a customer is documented, if the customer calls these calls are recorded. If the customer comes into the gym then all communication is noted on their file. The first correspondence to be noted in [redacted]'s account was on the [redacted] of July 2015. She called the gym and was extremely rude and disrespectful to the member of staff that tried to assist her. At this point she was instructed what she had to do in order to cancel the agreement and that there was no record of any previous correspondence(something that would of been easily identified if she had actually sent the request via certified mail as per all requests). The gym then received what can only be described as an infantile response making false and defamatory accusations. The 60 day policy(as outlined in the terms and conditions that the individual agreed too upon joining) took effect from the day the letter was received meaning the member was applicable for payments in July and August, something that she subsequently agreed too in her original letter. She then called her credit card provider and had 3 months charged back and returned to her. Her membership was due to expire on the [redacted] of Sept, however as she will be liable for the monies charged back and the monies and fee's that are accruing this account will be passed to our collection agency if it is not settled, and legally as her account is no longer in good standing the termination will not take effect resulting in more owed monies. Copies of contracts, letters, and communications can easily be obtained if required.

At this time, I have been contacted directly by Retro Fitness regarding complaint ID [redacted], however my complaint has NOT been resolved because:
The manager is going to let me make up the training sessions with my original trainer (she is back from sick leave) however he refuses to give...

me a credit for being charged twice in Dec  I contacted my credit card company and they requested contract to dispute the charge and they blocked retro from charging me again even thou I didn't want them to do that because that could affect me credit score   So when I went to ask for a copy of my contract the manager said the first contract doesn't exist anymore only the new one  I said never wanted to sign up for a new one   When he changed my contract fee from 200 to 146 he automatically signed me up for another month   I was furious when he told me that because I was very specific that I don't want to be committed anymore because I don't trust them   He suggested for me to go to the doctor and get a note that I'm hurt and he will cancel my contract  I said absolutely not  and that he has to fix it   I'm waiting for his response  it's been a week   I'm so disappointed with the way they are handling customers issues  please help and advice what should I do  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Sold this family a 2004 [redacted] Coupe with under 100K miles for $4999 with the knowledge that the car had a tick to it. Spent $700 on upgraded brakes and away they went. Got a call from their mechanic who said car needed a lifter and an oxygen sensor. Explained that customer had knowledge of...

tick and said ONLY thing that would stop car from getting a sticker was the O2 sensor. Customer stated they were unhappy with the taping and feared that this would damage the engine beyond repair so I replaced the engine at a cost of $3000 to me. When the vehicle was in for repair the mechanic called and stated that the clutch was wasted and asked if we should replace it. I said it wasnt under warranty and that I would call customer and ask if while car was apart if they wanted to pay for PARTS ONLY. Spoke to owner who advised me that he was new at driving 5 speed and that he thought it was fine. Told him it would be cheaper now and he said to not do it so I advised the mechanic to replace it. When the car was finished I offered for customer to come in test drive the vehicle so that he knew car was repaired to his liking or give him a total refund of $5000 which he paid. How more fair can I be...sell a car for $5000 thats worth $12000 and do $3700 worth of repairs. Offer a full refund. Customer DROVE away with vehicle saying that they would handle clutch at a latter date. I have everything documented as well as over 40 texts back and forth with the owner of the vehicle

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.] The car upon purchased  had a key issues ,  I paid  400 $ for a new key
Regards,
[redacted]

Customer stated her car wouldn't start and 114 paid to have car towed to [redacted] to find issue. [redacted] advised that car needed a NEW Inferred ignition module as customer was not using key properly. 114 Used Car Superstore paid $787 for repair and advised customer the proper use of key....

Customer called days later and advised same problem so we call [redacted] back and they had car towed in and when car arrived tech started vehicle in front of customer and AGAIN advised them proper use of key.3 weeks later customer called stating car had been in driveway and not being used I advised that they should tow it to [redacted] as we had paid already to have work done and notified [redacted] car was on its way. When car arrived service tech and advisor documented that the vehicle had 2700 more miles on it that it could not have been sitting and explained that the key was no broken and they would not cover that. Customer advised [redacted] to order key and that 114 would pay for it which we did not NOR will will authorize as its not a covered item due to customer use. Any further questions please feel free to contact me at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]