We have communicated with MrsF*-p [redacted] on more than one occasionShe claims to have cancelled within a 30-day grace periodHowever this is not our cancellation policyOur cancellation policy is stated in all our contractsAfter signing up you have days to cancel and receive a full refund, otherwise your 12-month contract beginsMrsF*-p [redacted] is in a 12-month contract and must complete all invoicesOur Cancellation Policy in our member contract states that a letter stating her cancellation must be certified mailed to our locationIf you are still within your 12-month contract, you must complete all 12-months and we will not auto-renew a membershipIf you are beyond your 12-month contractual period (month-to-month), and you send you certified letter, it is a 60-day cancellation policy in which the member is responsible for the next days of payments
We have a very easy process to cancel membership that is quite clearly explained in the terms and conditions that are emailed to the member the instance they agree to become a memberThere are also protections in place for both the customer and company to ensure that everything is adhered too when any such request is madeAny and all correspondence with a customer is documented, if the customer calls these calls are recordedIf the customer comes into the gym then all communication is noted on their fileThe first correspondence to be noted in [redacted] 's account was on the [redacted] of July She called the gym and was extremely rude and disrespectful to the member of staff that tried to assist herAt this point she was instructed what she had to do in order to cancel the agreement and that there was no record of any previous correspondence(something that would of been easily identified if she had actually sent the request via certified mail as per all requests)The gym then received what can only be described as an infantile response making and defamatory accusationsThe day policy(as outlined in the terms and conditions that the individual agreed too upon joining) took effect from the day the letter was received meaning the member was applicable for payments in July and August, something that she subsequently agreed too in her original letterShe then called her credit card provider and had months charged back and returned to herHer membership was due to expire on the [redacted] of Sept, however as she will be liable for the monies charged back and the monies and fee's that are accruing this account will be passed to our collection agency if it is not settled, and legally as her account is no longer in good standing the termination will not take effect resulting in more owed moniesCopies of contracts, letters, and communications can easily be obtained if required
At this time, I have been contacted directly by Retro Fitness regarding complaint ID [redacted] , however my complaint has NOT been resolved because: The manager is going to let me make up the training sessions with my original trainer (she is back from sick leave) however he refuses to give me a credit for being charged twice in Dec I contacted my credit card company and they requested contract to dispute the charge and they blocked retro from charging me again even thou I didn't want them to do that because that could affect me credit score So when I went to ask for a copy of my contract the manager said the first contract doesn't exist anymore only the new one I said never wanted to sign up for a new one When he changed my contract fee from to he automatically signed me up for another month I was furious when he told me that because I was very specific that I don't want to be committed anymore because I don't trust them He suggested for me to go to the doctor and get a note that I'm hurt and he will cancel my contract I said absolutely not and that he has to fix it I'm waiting for his response it's been a week I'm so disappointed with the way they are handling customers issues please help and advice what should I do In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by Retro Fitness regarding complaint ID [redacted] .Sincerely, [redacted] ***
We have communicated with MrsF
*-p [redacted] on more than one occasionShe claims to have cancelled within a 30-day grace periodHowever this is not our cancellation policyOur cancellation policy is stated in all our contractsAfter signing up you have days to cancel and receive a full refund, otherwise your 12-month contract beginsMrsF
*-p [redacted] is in a 12-month contract and must complete all invoicesOur Cancellation Policy in our member contract states that a letter stating her cancellation must be certified mailed to our locationIf you are still within your 12-month contract, you must complete all 12-months and we will not auto-renew a membershipIf you are beyond your 12-month contractual period (month-to-month), and you send you certified letter, it is a 60-day cancellation policy in which the member is responsible for the next days of payments
We have a very easy process to cancel membership that is quite clearly explained in the terms and conditions that are emailed to the member the instance they agree to become a memberThere are also protections in place for both the customer and company to ensure that everything is adhered too when any such request is madeAny and all correspondence with a customer is documented, if the customer calls these calls are recordedIf the customer comes into the gym then all communication is noted on their fileThe first correspondence to be noted in [redacted] 's account was on the [redacted] of July She called the gym and was extremely rude and disrespectful to the member of staff that tried to assist herAt this point she was instructed what she had to do in order to cancel the agreement and that there was no record of any previous correspondence(something that would of been easily identified if she had actually sent the request via certified mail as per all requests)The gym then received what can only be described as an infantile response making and defamatory accusationsThe day policy(as outlined in the terms and conditions that the individual agreed too upon joining) took effect from the day the letter was received meaning the member was applicable for payments in July and August, something that she subsequently agreed too in her original letterShe then called her credit card provider and had months charged back and returned to herHer membership was due to expire on the [redacted] of Sept, however as she will be liable for the monies charged back and the monies and fee's that are accruing this account will be passed to our collection agency if it is not settled, and legally as her account is no longer in good standing the termination will not take effect resulting in more owed moniesCopies of contracts, letters, and communications can easily be obtained if required
At this time, I have been contacted directly by Retro Fitness regarding complaint ID [redacted] , however my complaint has NOT been resolved because: The manager is going to let me make up the training sessions with my original trainer (she is back from sick leave) however he refuses to give me a credit for being charged twice in Dec I contacted my credit card company and they requested contract to dispute the charge and they blocked retro from charging me again even thou I didn't want them to do that because that could affect me credit score So when I went to ask for a copy of my contract the manager said the first contract doesn't exist anymore only the new one I said never wanted to sign up for a new one When he changed my contract fee from to he automatically signed me up for another month I was furious when he told me that because I was very specific that I don't want to be committed anymore because I don't trust them He suggested for me to go to the doctor and get a note that I'm hurt and he will cancel my contract I said absolutely not and that he has to fix it I'm waiting for his response it's been a week I'm so disappointed with the way they are handling customers issues please help and advice what should I do In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***