MR*** *** PURCHASED A WARRANTY AT THE TIME OF HIS BUYING THE VEHICLEHE LATER ON CANCELLED THE WARRANTY.ATTACHED YOU WILL FIND THE AUL WARRANTY HE PURCHASED, AND THE FULL REFUND CHECK SACRAMENTO TRUCK DEPOT SENT TO HIM.ATTACHED YOU WILL ALSO FIND THE DOCUMENTS HE SIGNED AT THE TIME OF THE
PURCHASE.WE REGRET THAT MR*** HAS HAD A BAD EXPERIENCE WITH HIS PURCHASE.SINCERELY,*** ***
I am rejecting this response because:the warranty company refused to pay for repairs as can be confirmed by contacting themAUL stated these problems were long standing and they could not fix the vehicle and the dealer should of taken care of these during a safety inspectionYes, the warranty was canceled due to them refusing to pay for repairsAgain, all I'm asking is dealer to pay half
I am rejecting this response because: I have already given a detailed report to *** at the dealership who said he would give it to the ownerAgain, if they would of returned my communications the owner would of known that
Sacramento Truck Depot has been nothing but professional with Mr***When he purchased the vehicle he did so "AS IS" there is proof on the paperwork that states soOn the "DUE BILL" Mr*** acceoted the vehicle as is with no work being promisedHis signature along with the acting
manager's is on that documentMr*** also signed the "law form 676" accepting the vehicle "AS IS" which clearly states that; The vehicle is being sold on an "AS IS" basisThe entire risk as to the quality and performance of this vehicle is with the buyerShould this vehicle be defective following buyer's purchase, the BUYER and not the dealer, assumes the ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIRSAccording to all the documets that Mr*** signed by taking possesion of the vehicle and signing all documents "AS IS" Mr*** approved of the vehicle in the state that it was inCopies of all documents signed by Mr*** have been submitted to show proof
I am rejecting this response because: sac truck depot promised to fix the things wrong with the escalade. They gave me two days to return the car and since they told me they would fix it the next day after I purchased and all they did was tell me to come back every time I went to come back the next day. They told me lies and that I had to deal with the previous owner of the car to come to some sort of agreement when I have nothing to talk about to the previous owner since sac truck depot is the vendor at the moment. They lied about fixing the car, I completely understand that I took the car as is but they told me they'd fix the things wrong with the car and never did. They made the days pass so that I wouldn't be able to return the car in the allotted time of 2 days and I didn't want to waste more money. Repeatedly I went to have them fix the car and the same response of "come back tomorrow" was said. They were unprofessional and cussed at me and by the last times of me going, the manager would not come see me as well as the employees saying he wasn't there.
We are sorry that Mr. [redacted] is rejecting our response. I am trying to work with Mr. [redacted] and would appreciate his cooperation in this matter.For your information, I have not received any report from [redacted] or any one else for that matter.If I had that report, I would not have asked for it again.Again, if Mr. [redacted] decides to provide us with the requested report, we would look into it.
Dear Mr. [redacted]I am very sorry that you feel this way. However after some research I found the original offer with your signature on it. I believe this the paper you took to your credit union. I found it interesting that there is no offer for your trade-in in it. Let me give you a run...
down on how we evaluate a trade-in: First, we have our mechanic check it out for any cosmetic and mechanical problems. Second, our used car buyer test drive the vehicle. Third, our used car manager based on the our mechanic's report he will evaluate the trade using market value and auction reports. Forth, we give the customer a trade in value report. unfortunately I don't see any trade-in report or offer from our dealership. I have attached a copy of our original offer for the record.We are in the business of customer service first.Thank you for your time.Management
Response to complaint number [redacted] To whom it may concern: On June 12, 2016 Mr. [redacted] purchased the following vehicle from Sac Truck Depot: 2005 [redacted] Ranger 4WD VIN #:[redacted] Mileage: 102,454 Purchase Price: $9999.00 Down Payment: $1000 Interest Rate: 9.99% Term: 60month Monthly...
Payment: $232.42. A few days later it was brought to our attention that the above-described vehicle had a salvaged title and therefore could not be financed with a bank. Mr. [redacted] was contacted about the situation and was given the following options: Contract was to be canceled and the down payment fully refundedCustomer to be switched on a newer [redacted] Ranger with a clean title. After analyzing his options he decided to go with the second option. On June 16, 2016 Mr [redacted] purchased the following vehicle from Sac Truck Depot: 2006 [redacted] Ranger 2WD VIN#: [redacted] Mileage: 64,968. Purchase Price: $13999.00 Down Payment: $1000.00 Interest Rate: 9.99% Term: 60 month Monthly Payment: $321.00 Mr. [redacted] is a smart and wise 22 years old electrician who is capable of making a smart decision on his own. He was not forced, he was not tricked, and he certainly was not manipulated to purchase a vehicle from us. He was given the option to get his down payment back and walk away but he decided to purchase a vehicle. After the transaction Mr. [redacted] became hostile, rude, and abusive. He started harassing our sales staff and disturbed our business at that moment we asked him to leave the premises. But the harassment didn’t stop the next day he called our sales person on his personal phone and continued his harassment. Thank you very much for your time
MR*** *** PURCHASED A WARRANTY AT THE TIME OF HIS BUYING THE VEHICLEHE LATER ON CANCELLED THE WARRANTY.ATTACHED YOU WILL FIND THE AUL WARRANTY HE PURCHASED, AND THE FULL REFUND CHECK SACRAMENTO TRUCK DEPOT SENT TO HIM.ATTACHED YOU WILL ALSO FIND THE DOCUMENTS HE SIGNED AT THE TIME OF THE
PURCHASE.WE REGRET THAT MR*** HAS HAD A BAD EXPERIENCE WITH HIS PURCHASE.SINCERELY,*** ***
I am rejecting this response because:the warranty company refused to pay for repairs as can be confirmed by contacting themAUL stated these problems were long standing and they could not fix the vehicle and the dealer should of taken care of these during a safety inspectionYes, the warranty was canceled due to them refusing to pay for repairsAgain, all I'm asking is dealer to pay half
I am rejecting this response because: I have already given a detailed report to *** at the dealership who said he would give it to the ownerAgain, if they would of returned my communications the owner would of known that
Sacramento Truck Depot has been nothing but professional with Mr***When he purchased the vehicle he did so "AS IS" there is proof on the paperwork that states soOn the "DUE BILL" Mr*** acceoted the vehicle as is with no work being promisedHis signature along with the acting
manager's is on that documentMr*** also signed the "law form 676" accepting the vehicle "AS IS" which clearly states that; The vehicle is being sold on an "AS IS" basisThe entire risk as to the quality and performance of this vehicle is with the buyerShould this vehicle be defective following buyer's purchase, the BUYER and not the dealer, assumes the ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIRSAccording to all the documets that Mr*** signed by taking possesion of the vehicle and signing all documents "AS IS" Mr*** approved of the vehicle in the state that it was inCopies of all documents signed by Mr*** have been submitted to show proof
I am rejecting this response because: sac truck depot promised to fix the things wrong with the escalade. They gave me two days to return the car and since they told me they would fix it the next day after I purchased and all they did was tell me to come back every time I went to come back the next day. They told me lies and that I had to deal with the previous owner of the car to come to some sort of agreement when I have nothing to talk about to the previous owner since sac truck depot is the vendor at the moment. They lied about fixing the car, I completely understand that I took the car as is but they told me they'd fix the things wrong with the car and never did. They made the days pass so that I wouldn't be able to return the car in the allotted time of 2 days and I didn't want to waste more money. Repeatedly I went to have them fix the car and the same response of "come back tomorrow" was said. They were unprofessional and cussed at me and by the last times of me going, the manager would not come see me as well as the employees saying he wasn't there.
We are sorry that Mr. [redacted] is rejecting our response. I am trying to work with Mr. [redacted] and would appreciate his cooperation in this matter.For your information, I have not received any report from [redacted] or any one else for that matter.If I had that report, I would not have asked for it again.Again, if Mr. [redacted] decides to provide us with the requested report, we would look into it.
Dear Mr. [redacted]I am very sorry that you feel this way. However after some research I found the original offer with your signature on it. I believe this the paper you took to your credit union. I found it interesting that there is no offer for your trade-in in it. Let me give you a run...
down on how we evaluate a trade-in: First, we have our mechanic check it out for any cosmetic and mechanical problems. Second, our used car buyer test drive the vehicle. Third, our used car manager based on the our mechanic's report he will evaluate the trade using market value and auction reports. Forth, we give the customer a trade in value report. unfortunately I don't see any trade-in report or offer from our dealership. I have attached a copy of our original offer for the record.We are in the business of customer service first.Thank you for your time.Management
Response to complaint number [redacted] To whom it may concern: On June 12, 2016 Mr. [redacted] purchased the following vehicle from Sac Truck Depot: 2005 [redacted] Ranger 4WD VIN #:[redacted] Mileage: 102,454 Purchase Price: $9999.00 Down Payment: $1000 Interest Rate: 9.99% Term: 60month Monthly...
Payment: $232.42. A few days later it was brought to our attention that the above-described vehicle had a salvaged title and therefore could not be financed with a bank. Mr. [redacted] was contacted about the situation and was given the following options: Contract was to be canceled and the down payment fully refundedCustomer to be switched on a newer [redacted] Ranger with a clean title. After analyzing his options he decided to go with the second option. On June 16, 2016 Mr [redacted] purchased the following vehicle from Sac Truck Depot: 2006 [redacted] Ranger 2WD VIN#: [redacted] Mileage: 64,968. Purchase Price: $13999.00 Down Payment: $1000.00 Interest Rate: 9.99% Term: 60 month Monthly Payment: $321.00 Mr. [redacted] is a smart and wise 22 years old electrician who is capable of making a smart decision on his own. He was not forced, he was not tricked, and he certainly was not manipulated to purchase a vehicle from us. He was given the option to get his down payment back and walk away but he decided to purchase a vehicle. After the transaction Mr. [redacted] became hostile, rude, and abusive. He started harassing our sales staff and disturbed our business at that moment we asked him to leave the premises. But the harassment didn’t stop the next day he called our sales person on his personal phone and continued his harassment. Thank you very much for your time