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12 Below Auto

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12 Below Auto Reviews (6)

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI accept the second choose of getting my money back that's what I have wanted from the beginning, I would like to have proof sent to me when the money is given back, they need to be the ones to make sure it is taken care, don't call me telling me im the one that has to call back and cancel it like u did last wk, you have me the warrenty u cancel it and send me proof that it is doneif that is all done and money is given back then I accept the second offer B Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It was not purchased as isThey sold me a 1730$ yr warrant or mileThey sold it illegal leaving me with no warranty at all and a broke truck I deserve that money back I put downThe warranty even says in small print of vehicle modified the warranty is no goodThey knew this and gave it to me anyway they only paid half because they knew I had contacted yall and told them id get a lawyerAnd far as I know they still haven't even paid there half to the mechanic yet Regards, [redacted]

This truck was purchases AS-IS We did pay half of the repair and the issue has been fixed.*** ***

I have 2 alternatives here.1. We will keep the money for the warranty and I will honor the warranty in house based on the other terms of the contract minus the "modification" clause. This is to say, if something happens during the 2 year period that would have been covered under the warranty, we will cover it internally.2. Customer can have full refund of $1730.00 and the warranty is cancelled.Please advise !!Respectfully,Chris Mabry

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
It was not purchased as is. They sold me a 1730$ 2 yr warrant or 24000 mile. They sold it illegal leaving me with no warranty at all and a broke truck I deserve that money back I put 5000 down. The warranty even says in small print of vehicle modified the warranty is no good. They knew this and gave it to me anyway they only paid half because they knew I had contacted yall and told them id get a lawyer. And far as I know they still haven't even paid there half to the mechanic yet
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I accept the second choose of getting my money back that's what I have wanted from the beginning, I would like to have proof sent to me when the money is given back, they need to be the ones to make sure it is taken care, don't call me telling me im the one that has to call back and cancel it like u did last wk, you have me the warrenty u cancel it and send me proof that it is done. if that is all done and money is given back then I accept the second offer B
Regards,
[redacted]

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