Spoke directly with member, apologized for difficulty getting through to someone in our call center. Reimbursed member for charge from November 2015. Further steps were taken to ensure that the problems getting supervisor in call center do not happen again.
Spoke directly with member, apologized for difficulty getting through to someone in our call center. Reimbursed member for charge from November 2015. Further steps were taken to ensure that the problems getting supervisor in call center do not happen again.