123 HVAC Heating & Cooling, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have spent over $40K with 123HVAC in replacing my entire house HVAC system. They were very pleasant during the sales time period. As soon as they got their entire payment, the have completely ignored my calls and made many commitments to resolve these matters. When I finally spoke to the owner last week, I has met with hostility and abusive language - when I called him on it, he responded "I am uneducated", one does not require education to be civil, polite or professional/ stick with commitments.The original technician from 123HVAC "Rocco" worked out really well for us since he knew what he was doing. However, to complete outstanding issues, the owner send another incapable technician who improperly installed expensive equipment which then needed to be remedied by the owner Anthony. The state "only allowing us limited access to complete scope of work" is baseless and false. After three months of calling their office weekly, I finally got a hold of Anthony on his cell last week and we agreed to a date which will have to be changed to adjust to my schedule. This matter shall remain open, until the following issues are resolved in entirety:ASUMMER ITEMS - Needs to be completed ASAPWhole house dehumidifier not runningFan continue to run, even though desired temperature has been reachedBasement Thermostat and EIM not working/Replace Honeywell Equipment Interface Modulehence no air and heat in basementWe feel air blowing across zone 2,vent when only zone is calling (vice versa)We set the cooling temperature to and it keeps cooling even after the thermostat states current temperature is which it is set to Complete Thermostat setup and Thoroughly test heat system in winterBWINTER ITEMS - Needs to be completed ASAP Stage heat is not coming on even though the thermostats are calling for itHeatpump does not come on even though it is set to 40+ degreesReplace Humidifier gasket/ valve Humidifier is pumping steam into the plennum all the time, even though the system is not calling for it (i.eDesired humidity level Replace Osmosis Filter and ensure water is being discharged on a constant basis. Complete Thermostat setup and Thoroughly test heat system in winter?
Sincerely,
*** ***

The business has responded.  Please see below:
 This complaint is a completely inaccurate description of what the issue really is.Although there is work that needs to be completed, we have offered [redacted] numerous appointments on numerous dates with different technicians,...

but he has insisted that the owner himself comes to complete job, as well as only allowing us limited access to complete scope of work. We have since spoken with [redacted] and he is currently scheduled for Wed July [redacted]

Should be ZERO STARS, but page will not allow it! Made an appoint almost a week ahead of time. Had to take time from work, then they call me to get home earlier, so I get a substitute for my class and leave earlier and RUSH home. As I am waiting I get a call saying "[redacted]" I didn't let them finish, and told the person to forget it. Their loss, I was going to have $10,000 to $15,000 worth of work done. New high efficiency oil boiler, new indirect water heater, all new plumbing in the mechanical room, and two new zones added because I adding a big room/garage to the house. Sloppy and inconsiderate way to do business. My next review is going to [redacted]!

WATCH OUT, It seems as if this company keeps changing their address. They have [redacted], and when I called, they told me they are now in Thornwood.
Review Should be ZERO STARS, but page will not allow it! Made an appoint almost a week ahead of time. Had to take time from work, then they call me to get home earlier, so I get a substitute for my class and leave earlier and RUSH home. As I am waiting I get a call saying "[redacted]" I didn't let them finish, and told the person to forget it. Their loss, I was going to have $10,000 to $15,000 worth of work done. New high efficiency oil boiler, new indirect water heater, all new plumbing in the mechanical room, and two new zones added because I adding a big room/garage to the house. Sloppy and inconsiderate way to do business. My next review is going to [redacted] and [redacted]!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Part for disconnect system was returned to me today...

(6/*/16).
Sincerely,
[redacted]

At this time, I have been contacted directly by 123 HVAC Heating & Cooling, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Awaiting resolution on:A.SUMMER ITEMS1. Please quote me on TrueDRY DR65 for the basement withoutinstallation, since this will be a standalone unit and I already have electricand condensate pump provisions for it. 2. Whole house dehumidifier not running.3. Fan continue to run, even though desired temperature has beenreached.4. Basement Thermostat and EIM not working/Replace HoneywellEquipment Interface Module. hence no air and heat in basement.5. We feel air blowing across zone 2,3 vent when only zone 1 iscalling (vice versa)6. We set the cooling temperature to 76 and it keeps cooling evenafter the thermostat states current temperature is 72 which it is set to 76.7. Complete Thermostat setup and Thoroughly test heat system inwinter B.WINTER ITEMS1. Stage 2 heat is not coming on even though the thermostats are calling forit.2. Heatpump does not come on even though it is set to 40+ degrees.3. Replace Humidifier gasket/ valve4. Humidifier is pumping steam into the plennum all the time, even though thesystem is not calling for it (i.e. Desired humidity level 5. Replace OsmosisFilter and ensure water is being discharged on a constant basis.  6. Complete Thermostat setup and Thoroughly test heat system inwinter
Sincerely,
[redacted]

Review: I contracted 123 HVAC Heating & Cooling ([redacted]; Phone:###-###-####) to install complete HVAC system into our home Winter of 2014. There are several open issues which 123 HVAC Heating & Cooling has yet to address, see below.

The following items remain open and I need 123 HVAC Heating & Cooling to address these items without further delays.

Specifically, items under 'A' needs to be closed out by end of June; while I understand the items under 'B' will need to be closed in winter. Also note, for warranty purposes, the warranty will start when all items under A&B are complete.

A. SUMMER ITEMS

1. Please quote me on TrueDRY DR65 for the basement without installation, since this will be a standalone unit and I already have electric and condensate pump provisions for it.

2. Whole house dehumidifier not running.

3. Fan continue to run, even though desired temperature has been reached.

4. Basement Thermostat and EIM not working/Replace Honeywell Equipment Interface Module. hence no air and heat in basement.

5. We feel air blowing across zone 2,3 vent when only zone 1 is calling (vice versa)

6. We set the cooling temperature to 76 and it keeps cooling even after the thermostat states current temperature is 72 which it is set to 76.

7. Complete Thermostat setup and Thoroughly test heat system in winter

B. WINTER ITEMS

1. Stage 2 heat is not coming on even though the thermostats are calling for it.

2. Heatpump does not come on even though it is set to 40+ degrees.

3. Replace Humidifier gasket/ valve

4. Humidifier is pumping steam into the plennum all the time, even though the system is not calling for it (i.e. Desired humidity level 5. Replace Osmosis Filter and ensure water is being discharged on a constant basis.

6. Complete Thermostat setup and Thoroughly test heat system in winterDesired Settlement: The following items remain open and I need 123 HVAC Heating & Cooling to address these items without further delays.

Specifically, items under 'A' needs to be closed out by end of June; while I understand the items under 'B' will need to be closed in winter. Also note, for warranty purposes, the warranty will start when all items under A&B are complete.

A. SUMMER ITEMS

1. Please quote me on TrueDRY DR65 for the basement without installation, since this will be a standalone unit and I already have electric and condensate pump provisions for it.

2. Whole house dehumidifier not running.

3. Fan continue to run, even though desired temperature has been reached.

4. Basement Thermostat and EIM not working/Replace Honeywell Equipment Interface Module. hence no air and heat in basement.

5. We feel air blowing across zone 2,3 vent when only zone 1 is calling (vice versa)

6. We set the cooling temperature to 76 and it keeps cooling even after the thermostat states current temperature is 72 which it is set to 76.

7. Complete Thermostat setup and Thoroughly test heat system in winter

B. WINTER ITEMS

1. Stage 2 heat is not coming on even though the thermostats are calling for it.

2. Heatpump does not come on even though it is set to 40+ degrees.

3. Replace Humidifier gasket/ valve

4. Humidifier is pumping steam into the plennum all the time, even though the system is not calling for it (i.e. Desired humidity level 5. Replace Osmosis Filter and ensure water is being discharged on a constant basis.

6. Complete Thermostat setup and Thoroughly test heat system in winter

Business

Response:

The business has responded. Please see below: This complaint is a completely inaccurate description of what the issue really is.Although there is work that needs to be completed, we have offered [redacted] numerous appointments on numerous dates with different technicians, but he has insisted that the owner himself comes to complete job, as well as only allowing us limited access to complete scope of work. We have since spoken with [redacted] and he is currently scheduled for Wed July [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have spent over $40K with 123HVAC in replacing my entire house HVAC system. They were very pleasant during the sales time period. As soon as they got their entire payment, the have completely ignored my calls and made many false commitments to resolve these matters. When I finally spoke to the owner last week, I has met with hostility and abusive language - when I called him on it, he responded "I am uneducated", one does not require education to be civil, polite or professional/ stick with commitments.The original technician from 123HVAC "Rocco" worked out really well for us since he knew what he was doing. However, to complete outstanding issues, the owner send another incapable technician who improperly installed expensive equipment which then needed to be remedied by the owner Anthony. The state "only allowing us limited access to complete scope of work" is baseless and false. After three months of calling their office weekly, I finally got a hold of Anthony on his cell last week and we agreed to a date which will have to be changed to adjust to my schedule. This matter shall remain open, until the following issues are resolved in entirety:A. SUMMER ITEMS - Needs to be completed ASAP1. Whole house dehumidifier not running.2. Fan continue to run, even though desired temperature has been reached.3. Basement Thermostat and EIM not working/Replace Honeywell Equipment Interface Module. hence no air and heat in basement.4. We feel air blowing across zone 2,3 vent when only zone 1 is calling (vice versa)5. We set the cooling temperature to 76 and it keeps cooling even after the thermostat states current temperature is 72 which it is set to 76.6. Complete Thermostat setup and Thoroughly test heat system in winterB. WINTER ITEMS - Needs to be completed ASAP 1. Stage 2 heat is not coming on even though the thermostats are calling for it. 2. Heatpump does not come on even though it is set to 40+ degrees. 3. Replace Humidifier gasket/ valve 4. Humidifier is pumping steam into the plennum all the time, even though the system is not calling for it (i.e. Desired humidity level 5. Replace Osmosis Filter and ensure water is being discharged on a constant basis. 6. Complete Thermostat setup and Thoroughly test heat system in winter?

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by 123 HVAC Heating & Cooling, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Awaiting resolution on:A.SUMMER ITEMS1. Please quote me on TrueDRY DR65 for the basement withoutinstallation, since this will be a standalone unit and I already have electricand condensate pump provisions for it. 2. Whole house dehumidifier not running.3. Fan continue to run, even though desired temperature has beenreached.4. Basement Thermostat and EIM not working/Replace HoneywellEquipment Interface Module. hence no air and heat in basement.5. We feel air blowing across zone 2,3 vent when only zone 1 iscalling (vice versa)6. We set the cooling temperature to 76 and it keeps cooling evenafter the thermostat states current temperature is 72 which it is set to 76.7. Complete Thermostat setup and Thoroughly test heat system inwinter B.WINTER ITEMS1. Stage 2 heat is not coming on even though the thermostats are calling forit.2. Heatpump does not come on even though it is set to 40+ degrees.3. Replace Humidifier gasket/ valve4. Humidifier is pumping steam into the plennum all the time, even though thesystem is not calling for it (i.e. Desired humidity level 5. Replace OsmosisFilter and ensure water is being discharged on a constant basis. 6. Complete Thermostat setup and Thoroughly test heat system inwinter

Sincerely,