123 Junk, LLC

The entire basis of [redacted] 's complaint is that, because of our open bed trucks (pictured clearly on our website, marketing material and all of our social media vehicles), his items we're more susceptible to damage due to inclement weather, and therefore less likely to be donated to one of our charity partnersHe is correctEvery one of our trucks are open bed and even though we have tarps to minimize weather related damages, bad whether poses some degree of risk However, despite his keen observation, EVERY SINGLE LAST ITEM that he wanted donated (per the Donation Wish List he completed) ended up going to two of our charity partners in separate deliveriesWe mailed AND emailed him itemized donation receipts to prove itAll Documentation is included with this responseWe also offered to provide contact information for the store managers of the two charity partners in case he wanted to investigate furtherAs far as we’re concerned, this completely mitigates the problem At the end of the day, we are a junk removal serviceWe are in the waste disposal businessWe have never and will never GUARANTEE donation of anybody's itemsIt is our intent to donate or otherwise salvage as much as we can and prevent it from ending up at the dump, but we make it very clear that we are at the mercy of our charity partners as well as the condition of the items we are hauling awayWe've included an excerpt from the confirmation email that was sent to [redacted] prior to his appointment that specifically explains our donation processThis email doesn't make any commitments or guarantees that his items will be donatedThe full email has been forwarded to [redacted] for review Please note that I've attached a Donation Wish ListAt 123JUNK, we make our best effort to donate and otherwise salvage as much as possible, by keeping your items out of the landfillIn instances where weareable to take items to charity, we offer the client a receipt from the charity of which we were able to donate the itemsIf this is something that interests you, please fill out the attached Donation Sheet Request Form and hand it to one of our team members at the time of appointmentIf you are unable to print this, our team will have copies to offer you on-site As with all of our customers, we are very much interested in making sure [redacted] is satisfied with our attempts to leave him with at least “some degree” of satisfactionHowever, everything we’ve done for him so far has come up short in accomplishing thisFor the first time in our years of business we’ve come to believe, there are some people who simply cannot be satisfiedPlease let us know where to go from here

The entire basis of *** ***'s complaint is that, because of
our open bed trucks (pictured clearly on our website, marketing material and
all of our
social media vehicles), his items we're more susceptible to damage
due to inclement weather, and therefore less likely to be donated to
one of our charity partnersHe is correctEvery one of our trucks are open
bed and even though we have tarps to minimize weather related damages, bad
whether poses some degree of risk.
However, despite his keen observation, EVERY SINGLE LAST
ITEM that he wanted donated (per the Donation Wish List he completed) ended up
going to two of our charity partners in separate deliveriesWe mailed AND
emailed him itemized donation receipts to prove itAll Documentation
is included with this responseWe also offered to provide contact information
for the store managers of the two charity partners in case he wanted to
investigate furtherAs far as we’re concerned, this completely mitigates the
problem
At the end of the day, we are a junk removal serviceWe are in
the waste disposal businessWe have never and will never GUARANTEE donation of
anybody's itemsIt is our intent to donate or otherwise salvage as much as we
can and prevent it from ending up at the dump, but we make it very clear that
we are at the mercy of our charity partners as well as the condition of the
items we are hauling away.
We've included an excerpt from the confirmation email that was sent to *** *** prior to his appointment that specifically explains our donation processThis email doesn't make any commitments or guarantees that his items will be donatedThe full email has been forwarded to *** *** for review
Please note that I've attached a Donation Wish
ListAt 123JUNK, we make our best effort to donate and otherwise salvage as
much as possible, by keeping your items out of the landfillIn instances where
weareable to take
items to charity, we offer the client a receipt from the charity of which we
were able to donate the itemsIf this is something that interests you, please
fill out the attached Donation Sheet Request Form and hand it to one of our
team members at the time of appointmentIf you are unable to print this, our
team will have copies to offer you on-site
As with all of our customers, we are very much
interested in making sure ** *** is satisfied with our attempts to leave
him with at least “some degree” of satisfactionHowever, everything we’ve done for him so far has come up short in accomplishing thisFor the first
time in our years of business we’ve come to believe, there are some people
who simply cannot be satisfiedPlease let us know where to go from here

The entire basis of [redacted]'s complaint is that, because of
our open bed trucks (pictured clearly on our website, marketing material and
all of our social media vehicles), his items we're more susceptible to damage
due to inclement weather, and therefore less likely to be donated...

to
one of our charity partners. He is correct. Every one of our trucks are open
bed and even though we have tarps to minimize weather related damages, bad
whether poses some degree of risk. 
However, despite his keen observation, EVERY SINGLE LAST
ITEM that he wanted donated (per the Donation Wish List he completed) ended up
going to two of our charity partners in separate deliveries. We mailed AND
emailed him itemized donation receipts to prove it. All Documentation
is included with this response. We also offered to provide contact information
for the store managers of the two charity partners in case he wanted to
investigate further. As far as we’re concerned, this completely mitigates the
problem.  
At the end of the day, we are a junk removal service. We are in
the waste disposal business. We have never and will never GUARANTEE donation of
anybody's items. It is our intent to donate or otherwise salvage as much as we
can and prevent it from ending up at the dump, but we make it very clear that
we are at the mercy of our charity partners as well as the condition of the
items we are hauling away. We've included an excerpt from the confirmation email that was sent to [redacted] prior to his appointment that specifically explains our donation process. This email doesn't make any commitments or guarantees that his items will be donated. The full email has been forwarded to [redacted] for review.  
Please note that I've attached a Donation Wish
List. At 123JUNK, we make our best effort to donate and otherwise salvage as
much as possible, by keeping your items out of the landfill. In instances where
weareable to take
items to charity, we offer the client a receipt from the charity of which we
were able to donate the items. If this is something that interests you, please
fill out the attached Donation Sheet Request Form and hand it to one of our
team members at the time of appointment. If you are unable to print this, our
team will have copies to offer you on-site.
As with all of our customers, we are very much
interested in making sure [redacted] is satisfied with our attempts to leave
him with at least “some degree” of satisfaction. However, everything we’ve done for him so far has come up short in accomplishing this. For the first
time in our 8 years of business we’ve come to believe, there are some people
who simply cannot be satisfied. Please let us know where to go from here.