123RF LLC

Initial Business Response / [redacted] (1000, 5, 2014/03/07) */ Contact Name and Title: [redacted] Customer Care Mgr Contact Phone: X XXX XXX XXXX Contact Email: [redacted] @inmagine.com Firstly, on behalf of 123RF, please allow me to thank you for sharing your concerns Upon looking into the matter, we can confirm that credits were purchased on August 31, and only credits were used, as at August 30, As a result, 123RF decided to extend the validity period of the credits for another one yearThis is not a common practice, as you can see from our terms and conditions, clause b states that "Credits expire year from the date they are purchased" Given this goodwill gesture, we are unable to further extend the validity period We appreciate your understanding Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, I believe this is outside of the scope of the lawI have also filed a complaint with the District Attorney's office that handles these matters in CaliforniaBased on the redirect to Illinois' Revdex.com, should I also be filing this motion in IL?

Hello [redacted] Firstly, on behalf of 123RF, please allow me to thank you for sharing your concerns.Rest assured our website security is secure and this is the first case we receiveI would suggest for you change your passwordMy team had reached out to you via email, on Feb 2017, the same day we received your feedback via livehelpThe email were sent to your registered email address as per our record.I would appreciate if you could assist to sign the Image Cancellation Form which is attached in the email, sent to you just a while agoOnce we received the duly signed form, the credits will be credited back to your account within two hours.I apologies for the inconvenience caused and look forward to your return email.***Customer Care Manager [redacted] LLC

Hello [redacted] I appreciate your reply to our email sent by [redacted] A total of credits were credited to your account on March 14, This was notified to you via email sent on even date by CrystalPer earlier communication, we had responded to your email on Feb 21, 2017, unfortunately, we had not received any response.Nevertheless, as a gesture of goodwill, we have activated credits to your accountAt the current moment, you have available credits for use in your 123RF accountTo view the details of these credits, please log in to your 123RF account and select "My Purchase Plan".Please feel free to reach out to us at +or email at [email protected] for any assistance.Regards

[redacted] I am rejecting this response because: Noted! I have replied with attachmentStill waiting for my compensation due to your company lack of responsibilitySituation was brought to your company attention on Feb 21, and was ignored throughout this period until I have file a Revdex.com reportWhen issue could've been easily handled within 1-daysI am still very upset, your lack of follow up has caused me delay and expense in getting images for my company bannersWe couldn't buy more credit during your unknown follow-upI am eager to see how you will turn upset customer back into loyal customer Sincerely, [redacted] *

Hello ***Firstly, on behalf of 123RF, please allow me to thank you for sharing your concerns.Rest assured our website security is secure and this is the first case we receiveI would suggest for you change your password. My team had reached out to you via email, on Feb 2017, the same day we received your feedback via livehelpThe email were sent to your registered email address as per our record.I would appreciate if you could assist to sign the Image Cancellation Form which is attached in the email, sent to you just a while agoOnce we received the duly signed form, the credits will be credited back to your account within two hours.I apologies for the inconvenience caused and look forward to your return email.***Customer Care Manager123RF LLC

Hello ***I appreciate your reply to our email sent by *** A total of credits were credited to your account on March 14, This was notified to you via email sent on even date by ***. Per earlier communication, we had responded to your email on Feb 21, 2017, unfortunately, we had not received any response.Nevertheless, as a gesture of goodwill, we have activated credits to your accountAt the current moment, you have available credits for use in your 123RF accountTo view the details of these credits, please log in to your 123RF account and select "My Purchase Plan".Please feel free to reach out to us at +* *** *** *** or email at info*** for any assistance.Regards

Complaint: ***
I am rejecting this response because: Noted! I have replied with attachmentStill waiting for my compensation due to your company lack of responsibilitySituation was brought to your company attention on Feb 21, and was ignored throughout this period until I have file a Revdex.com reportWhen issue could've been easily handled within 1-daysI am still very upset, your lack of follow up has caused me delay and expense in getting images for my company bannersWe couldn't buy more credit during your unknown follow-upI am eager to see how you will turn upset customer back into loyal customer
Sincerely,
*** *

Hello [redacted]Firstly, on behalf of 123RF, please allow me to thank you for sharing your concerns.Rest assured our website security is secure and this is the first case we receive. I would suggest for you change your password. My team had reached out to you via email, on 21 Feb 2017, the same...

day we received your feedback via livehelp. The email were sent to your registered email address as per our record.I would appreciate if you could assist to sign the Image Cancellation Form which is attached in the email, sent to you  just a while ago. Once we received the duly signed form, the credits will be credited back to your account within two hours.I apologies for the inconvenience caused and look forward to your return email.[redacted]Customer Care Manager[redacted] LLC

Hello [redacted]I appreciate your reply to our email sent by [redacted] A total of 32 credits were credited to your account on March 14, 2017. This was notified to you via email sent on even date by Crystal. Per earlier communication, we had responded to your email on Feb 21, 2017, unfortunately, we had not received any response.Nevertheless, as a gesture of goodwill, we have activated 24 credits to your account. At the current moment, you have 58 available credits for use in your 123RF account. To view the details of these credits, please log in to your 123RF account and select "My Purchase Plan".Please feel free to reach out to us at +1 312 929 2581 or email at [email protected] for any assistance.Regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted]
I am rejecting this response because: Noted! I have replied with attachment. Still waiting for my compensation due to your company lack of responsibility. Situation was brought to your company attention on Feb 21, and was ignored throughout this period until I have file a Revdex.com report. When issue could've been easily handled within 1-2 days. I am still very upset, your lack of follow up has caused me delay and expense in getting images for my company banners. We couldn't buy more credit during your unknown follow-up. I am eager to see how you will turn upset customer back into loyal customer.
Sincerely,
[redacted]

Hello Lisa,Firstly, on behalf of 123RF, please allow me to thank you for sharing your concerns.I have authorized a 10 credit to be placed into your account. Please do login to your 123RF account to view the credits. The Credits are valid for one year from today.Thank you for your support and wish...

you a pleasant day ahead.