127 Wyoming LLC

[redacted], LLC                                                                              ...

                                  18 Beartooth Dr.
Sheridan, WY 82801                                                                                                            
Revdex.com
820 S County Rd 5, Ste 100
Fort Collins, CO  800528
Re:  ID [redacted]
To Whom it may concern;
   In response to your letter(10/17/14) regarding a complaint against our rental property in Billings, MT we offer the following:
     We have owned and managed this 7 unit rental property for six years without any major complaints.  In June of this year complainant submitted a rental application to move from a smaller basement Apt. into one of our large one bedroom main floor units. We reviewed the application(mainly for emp[redacted]ment information) as complainant had been renting with us since 2010 (without any written complaints or tenant problems), and we wanted to be assured tenant could maintain a rent increase from $450(With utilities included) to the apartment renting for $650 plus utilities for 1,000sq ft.  We accepted the application and all parties executed the one year Term Lease Agreement with the full understanding  that this rental was for one person as stipulated in the Agreement.(see Attached ) 
   Within a month we received a voice message stipulating that tenant was planning on moving a roommate into the unit.  We informed complainant that this would be a violation of the Agreement and could be cause for termination of the agreement with associated penalties and fees. In lieu of the fact that tenant had been a good renter with us, we again re-iterated the discussion about one and only one tenant prior to contract execution(7/1/14) but agreed to look at a rental application from the potential roommate. We also stated that if the application was accepted we would require an additional security deposit and a rent increase would follow.  Complainant indicated they would think about it and send an application. No application was sent and complainant stipulated in a phone call that a 30 day notice to vacate was being given.
   In an effort to help the tenant avoid term lease violation and possible legal proceedings we informed complainant that if we found a qualified renter we would terminate the rental agreement and relieve the tenant of possible security deposit forfeiture, continued rent payments  and/or penalty fees if complainant vacated. 
   Following two weeks advertizing(at our expense) a qualified renter was procured and complainant was able to vacate the property without legal proceedings or penalty.      
   However, a portion of the $450 Security Deposit(transferred to large Apt but not increased to $650 in effort to help tenant move to large Apt. in Aug)  was used for cleaning and repair of both apartments that complainant left dirty and damaged.
   We regret this complaint but  know we have treated our tenants fairly and in a friendly and personal manner for six years.  From a business standpoint, however, this tenant's dishonesty and manipulation cost us  more in advertizing, vacant rentals, rental coordination cost, and labor than the legal path we could and probably should have taken.
                                                                                           Sincerely;
                                                                                        [redacted], LLC
                                                                                        [redacted] (Member)

Nov. 18, 2014
                                                                                  [redacted], LLC 
                                                                                  18 Beartooth Dr
                                                                                  Sheridan, WY  82801   
Complaint:  [redacted]                                                                                       
To whom it may concern:
Although we have adequately responded to the complaints filed to you by [redacted], we feel that her continued complaints are false and malicious.  [redacted] was a tenant in our building for over four years.  During that time she:
• was allowed to rent without signing a lease (with the exception of first year ) due to the fact that the rent was paid in a timely manner and she was a compliant renter.
• was reimbursed for any rent she had paid if there was a problem with her apartment (water damage)
• was reimbursed for the time she had to be out of the apartment while we dealt with water damage, smell, carpet cleaning and re-painting, etc.
• was asked if she would like to move to one of the larger apartments when it became available and was given first choice to take it if she qualified.
• was asked to sign a one-year lease(for larger Apt.) and reassured us that she was able to afford the additional rent amount since she stated clearly to us that it would be only she living there.
After six weeks in the apartment, she stated that she was moving her friend in and asked what we wanted her to do so that would happen.  There was no discussion of affordability or health problems on her part. We again reminded her that she signed the Term Lease Agreement as the sole renter(See "Term Lease Agreement" signed 7-11-14).  She became extremely emotional and accused us of unfair treatment. She said she could find other apartments to rent in Billings which were cheaper and would allow her friend to live with her.. We agreed to release her from her one-year lease agreement as long as we were able to find another qualified renter.
We were able to do that within a relatively short period of time and [redacted] moved out.  When we went into both apartments she had rented, we found dirt, filth and damage which would make both of them unsuitable to be able to rent again.  It took us days to have to re-paint, hire a professional carpet cleaner, repair windows  and bathroom fixtures.  The amount of money we spent cleaning and repairing after she left far exceeds the amount that we withheld from her security deposit.  
This is an unreasonable complaint for her to have filed.  If necessary, we can produce receipts from paint stores, carpet cleaners, and stores from whom we had to purchase replacement items.  Hopefully this response will put an end to this.  Landlords take chances with tenants, and [redacted] was apparently not a good choice for us to have made.
[redacted] (Member)
[redacted], LLC

Complaint: [redacted]
I am rejecting this response because:
I reject this response on two distinct bases where the
property owner at [redacted] LLC was at fault:
·     
Failure to fix the mold and flooding in
apartment #1 in the basement.
·     
Failure of fair treatment of the renter due to
sex and marital status.
In regards to the first failure of
the property manager please note how no mention of mold and or flooding was
brought up in the response given by them. Property manager failed several times
to identify and fix the problem of the basement apartment flooding. This in turn
jeopardized the health of the renter. Separate from the health of the renter,
failure to identify and fix any problems resulted in furniture being ruined.
Attached are photos of ruined furniture. 
            This renter
was also treated unfairly on the bases of sex and marital status. Very clearly
in my original complaint evidence is given to show how property manager and his
wife clearly stated their prejudice of my marital status and sex. Take note in
the response to my original complaint a “roommate” was only mentioned and no disclosure
of a significant other. After the property owner’s clear prejudice and shaming
me for my marital status and sex I in no way felt comfortable living in the
property.
            Besides
these main two failures of the property owner there are many other questionable
business practices. This can include failure to provide any documentation that
rent would be raised due another tenant of any kind. This renter was also
blamed for damages to the basement apartment due to mold and flooding that property
owner was well aware of at apartment switch on 7/1/2014.
Property owner also did not view apartment number one after
it was vacated by the previous tenant. No proof was in photographs was given in
either apartment. I did take pictures of the upstairs apartment when it was
vacated and am willing to provide if necessary. I also have proof of failure of
property manager to advertise the upstairs apartment after my 30 day notice.
After vacating apartment #1 and received what was given back of my security
deposit I was given a copy of an illegitimate looking copy of a receipt for
carpet cleaning.
            In
conclusion, instead of identity failures and admit prejudices the property
managers only placed further blame on this renter. They also put in their
response that they gave this renter favors by not contacting legal aide.   They also stated that this renter was
dishonest and manipulative in their response which was completely untrue. This
renter does admit that a lease was broken, but was done after feeling so
uncomfortable after being shamed and discriminated against due sex and marital
status.
            Some
solutions of this matter can the property manager addressing the two failures
that were identified by this renter. The property manager needs to prove that
the mold and flooding problem is fixed in the basement apartment. This failure
would mean further health and well being risks to future renters. Evidence
needs to be shown that flooding and mold problem is fixed besides using fans, baking
soda, and carpet cleaning. The second failure of treated sex and marital status
with prejudice may be improved with property manager participating in sensitivity
training.  I would also like to see proof
that the property manager is actually a member of BB.org.
,
[redacted]