128 Plumbing, Heating, Cooling & Electric

128 is refusing to correct their installation error at no cost to me. On August 26, 128 installed a new condenser at my home (project number: ***). On November 2, a licensed home inspector stated in regard to the condenser installed by 128: "The condenser is not level. This can result in poor performance and/or wear to the unit. Leveling the slab and condenser now before using this new unit will prevent damage to the unit. Do NOT use this zone until that correction is made." An HVAC technician who came to my home to provide an estimate on installing a humidifier also agreed that the condenser is not level and needed to be leveled. Now that summer has arrived, I have contacted 128 asking them to remedy their installation error and level the condenser. Instead 128 is denying responsibility for the condenser not being level. They are claiming another HVAC company must have tinkered with the system (which is false) or the ground must have shifted (which is not true since the other condenser is level). The inspector documented that the condenser was not level on November 2, two months after 128 installed it. It beggars belief that the ground would shift in 2 months yet not affect the older condenser next to it, which is still level. 128 claimed to have photos they took at installation proving that the condenser was level but refused to show me the photos. The condenser is located outdoors in a publicly accessible area, so there is no valid reason 128 cannot show me the photos proving that the condenser was level when 128 installed it. I am unable to run the AC in half my house because 128 is playing games avoiding fixing their own error.