14043 Brookpark, Inc.

Dear ** ***, Thank you for staying at America's Best Value Cleveland AirportOn behalf of the hotel I apologize for any issues you experienced during your stay with usWe understand that waiting at the Airport was upsetting for youOn our pick up card there are three numbers listedOur phone
number 216-267-2350, our toll-free 800-315-and a reservations hotline 888-315-After discussing the details of your complaint with another front desk clerk, we believe you may have mistakenly called the reservations hotlineYou mentioned that after one half hour you couldn't get through to an English-speaking operatorHad you called one of the first two numbers listed your request for airport pickup would have been responded to promptlyWe are sorry for the trouble caused by this mistake, but we believe reimbursing your taxi fare was appropriateYou stated that your initial night's stay and ride to the airport were fine and you had no problemsYour car was safe in our lot during your stay, and you were pleased with the friendly service of our front deskFor those reasons we will not be refunding your room rate packageUnfortunately the staffing issue that occurred on the night of your return was beyond our control, but still embarrassing to usThis is not something that happens very often and we are sorry that it was an inconvenience to youOur front desk is normally never left unattendedWe work every day to improve and maintain our efficiency so that we can offer great service to our many airport customersWe feel we do the best with the staff that we have, and we are sorry to hear you left our establishment unhappyThank you for taking the time to express your concerns about our property, and we hope you give us a second chance to give you a wonderful traveling experience during your next stay. ***,General Manager