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$1.50 Cleaners

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$1.50 Cleaners Reviews (1)

Review: On the morning of October 8, 2013, I placed 22 articles of women's clothing in this cleaners to be drycleaned. That evening, I returned and was told that two pieces, "shorts and dress" were not ready and to return the next day to pick those up. When I arrived home, I found that I was also missing a white shrug and returned to let the attendant know that I was actually missing 3 pieces. On the evening of October 9th, I returned to the drycleaners and picked up the white shrug and a red dress; however, was told that my shorts were still nor ready. I have been going to the drycleaners about everyday and have been given so many excuses (i.e. maybe it was sent to the wrong store) about my short set ( a black Rockwear romper with belt) and told to keep checking back. I finally spoke to the owner after several attempts via phone on October 25th and was told that she was u nable to do anything about it because I had received two pieces that were on my ticket as missing. I explained to her that I never received the shorts that were on the original ticket as missing. She stated that she remembered the logo on the item had been damaged during the cleaning yet I was never told that. She refused to pay for my item that was not returned and most likely damaged and discarded by her compnay.Desired Settlement: I would like a refund settlement for the fair value of my rockawear short set which I paid $89.99 for and had only worn once on a cruise. I was preparing to take it on a cruise this Spring as well. Also, I would like the $1.99 reimbursement for the cleaning if this item.

Business

Response:

Mrs. [redacted] came to $1.99 Cleaners on October 8, 2013 and paid to have 22 pieces cleaned. I am enclosing a copy of the original receipt.

When she picked up her order, there were twenty pieces, and a note attached to a white hanger saying two items were not ready. She was asked if she could describe the missing items to assist in having them ready for her the next day. She went through her order and told the attendant that she was missing a red sweater dress and a white shrug. This was written on the original white receipt and on her yellow copy which was given back to her.

On the evening of the 9th, she returned to the store, picked up the two garments, and then said she thought she was missing another piece. The attendant assured her the order was complete, reminding her they had counted 20 pieces the previous day, and that only two pieces were due to complete her order.

Mrs. [redacted] called and came by the store several times asking for a short set, but each time was assured we did not have anything that belonged to her, and that her order was completed on October 9th.

We have safeguards in place to count and triple check each order, and we are confident that we returned all 22 items to her. We do not owe her any money, nor do we owe her a refund for the work we did for her.

Meg McCann

Owner

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response that I received from the business was filled with inaccuacies. First of all, when I came to pick up my drycleaning order , the attendant told me that my order was missing two pieces the short set and the dress which was written on the original reciept and I was told I could pick those two items up the next day. Moreover, I was never asked to go through my order and to look for any missing items. When I got home with my order that same day, I noticed that I was also missing a white shrug and went immediately back to the store to and reported this item was missing as well. The attendant wrote down this missing piece on the same ticket with the other two pieces. The next day, I returned to the store and was given my white shrug and red dress, however, I was told that my short set was still being cleaned. Since that day, I have been back to the store numerous times and still haven't received my short set. Upon finally talking with the owner, she stated that she remembered that the short set because the "rocawear" logo on it had been damaged during cleaning. Since that phone conversation she has switched her story to say that I received the piece although the attedant knows very well that I never received it. I feel confident that this is a scheme to not pay for the item that the cleaners obviously damaged and then perceded to cover their negligence up. I plan to pursue this matter in court and will never do business with this compnay again. The saying is true "you get what you pay for." So I'll stick with the more expensive cleaners from here on out. Sad to say that there are such bad business people in the world. Shame on the business owner as well as the attendant who knows the truth. "What goes around comes around." Certaintly, they have lost something much more valuable then I have - their honesty.

"Regards,

Tawanda [redacted]

Business

Response:

I am sorry that Ms. [redacted] is still upset about her experience with $1.99 Cleaners. Once a customer is unhappy, there is very little we can do to make them happy again.

I assure you the written account I have submitted is the truth of what happened. Ms. [redacted] brought in 22 items to be cleaned and all 22 items were returned to her.

Sincerely,

Meg McCann

Owner

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

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Description: DRY CLEANERS

Address: 6111 Fort Ave, Lynchburg, Virginia, United States, 24501

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