1500 Cash

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is Acceptable, however their customer service is SEVERLY lacking in the fact that none of this information has EVER been relayed to me as well as emails not answered from this business as well as voicemails left over this transaction over a period of days and never a call back from the company. As well, the email money transfer was cancelled, as it didn't even let me into it to provide an incorrect password as they have stated
Regards,
*** ***

As per explained several times to *** *** although our system may allow a client to apply UP TO a specified amount the amount allowed and issued is based on various factors (net pay amount vs other loans acquired with other lenders or NSF/ Returned items on statement, etcfor this
reason she may not always acquire the amount desired each application, there may have been times she has requested a revision and as per Supervisor Exception additional funds may have been issued after a loan was processed.In terms of the recent funds sent to her via Email money transfer we have not Cancelled such transfer it has been blocked by Intercept based on the client not answering the question correctly (This was the reason for the Email transfer blocked by Interact "Security question answered Incorrectly") As per Requested in this complaint to we have now cancel it Today the loan will be knull and VOID and there will no charges for L# ***

[redacted] is an existing client that applied for a loan on March 20th 2016 received at 4:14pm EDT the loan was however processed with in the next following business day as per noted some information was missing we cannot account for the delay if accurate information was not...

provided with the initial application her documents where sent to the client for prof reading and to confirm the client signed an electronic agreement and there after the funds where deposited directly in to her bank account on March 21st 2016 we have found however there was a discrepancy in the amount charged and the reason for this was the set up for a two pay roll period loan (clients payroll is biweekly) as per the initial due date picked by the system would have been March 24th but it was too close to the loan issued date this caused an error with the fees creating a payment of $ 223.40 to confirm however thee debited amount from her account was declined Non Sufficient funds there fore not honored we did not successfully withdraw the error amount from her bank account this has caused an NSF from our end also however to resolve the issued we have adjusted the loan fee as it should have been from the start $181.50 and to better service the client we will be willing WAIVE the NSF charge for the returned payment  and give the client another two weeks grace period to repay the loan amount due on her next payroll which is April 21st 2016 in the amount of $181.50 total payment for her $150.00 loan #[redacted] issued on March 21st 2016.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

from: [redacted] <[redacted]>to: "[email protected]" <[email protected]>date: Thu, Oct 29, 2015 at 1:02 PMsubject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted]
Hi there, I was told that I would be reimbursed for the amount I was over charged.  I have still not received a reimbursement from the Company.  Can you please follow up with them.   Thank you. [redacted]

As per inquiry we have revised our emails and the last email received from Mr. [redacted] was on July 24th - 2015 at 7:26PM inquiring on when the funds could be Expected nevertheless after receiving this complaint we have had our IT department revise the clients claim and unfortunately...

there seemed to have been an error with his profile at the time of application we are taking measures to access and rectify the error in the mean time we have set up a deposit in the amount of $127 to be deposited in to the clients account by August 11th 2015.We apologize for the inconvenience and greatly appreciate the matter being addressed.

Client was sent confirmation of the receipt of payment a trace was conducted and the amount of $ 50.10 has been completed in to the TD account provided by the client.
The amount in question has been deposited $50.10 the name however it is processed in numerical sequence perhaps for this reason the client did not realise it was from that refund but the amount is shown posted and traced by the bank as per this inquiry we have already sent the client a confirmation screen shot of this transaction he will need to revise his account once again.

It seems there was an error with account settings because we offer loans across Canada and the USA there was an error with this client file which has not been rectified his account will be credited the overcharge of $50.10 Today October 16th 2015.We apologize for the inconvenience due...

to a technical difficulty

There was a discrepancy with the file setting which has been adjusted client was refund the funds accordingly.
As per email confirmation we have received from client the complaint would be removed.
Thank you