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169620 Canada Inc.

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Reviews 169620 Canada Inc.

169620 Canada Inc. Reviews (3)

Our customer service team has been trying to communicate with the customer and have had no response to multiple voicemail messages that had been left, as well as some emails.  We had indeed promised to issue a refund for $379 for one jersey, and had a question that we still need and answer for...

regarding the other jersey.  We also stick by our promise of an additional $25 account credit for good will due to the inventory issue.  If the customer does not return calls or emails from our customer service team, it makes it very difficult for us to service the customer.  It is a shame that the customer has chosen to file a complaint rather than simply replying to our inquiries.  If the customer still does not want to respond to our questions about the remaining jersey and would like us to issue a refund for both we will do so immediately.  However if the customer wants us to only refund the one jersey, and ship the second remaining jersey, it will require that he contact our customer service team at ###-###-####.Thank you!

We have been trying to get in touch with the customer to resolve this over the past many weeks and have left numerous messages.  Mr. S[redacted] has also tried to reach the customer and the number we have is not valid as it doesn't ring through or go to a voicemail box. We have already issued a refund for one jersey for $379 and added a $25 goodwill credit to the customer's account.  As for the final jersey, please call to confirm it is still wanted.  We are not sure why the customer is having difficulty reaching us throughour phone system, as it is very simple.  It says pres #1 for customer service.  That's it.  If he wanted to reach Mr. S[redacted], he has his name and could have used the dial-by-name directory.  Just to clarify, and for the record, the customer should call ###-###-#### and dial #1 to speak with customer service, or Mr. S[redacted] can be reached at ext. 227.  We are awaiting the customer's call so that this can be resolved.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.IceJersys.com recipient PLEASE READ ENTIRE NOTE BEFORE RESPONDINGIceJerseys.com didn't read the complaint completely. While I admit I was tardy in reading the reply on 29-February and cannot confirm if anyone tried to contact me 2/24-2/29 as my mobile phone has been damaged, I did correspond with Jared S[redacted], VP Marrketing & Communication on 3/11 k 3/12 regarding the refund for being one jersey short and clarified which jersey out of 2 I wanted. Since that time and a commitment to refund for 1 jersey on 3/14, after several attempts to contact him thereafter, I didn't receive any reply or communication. While I don't have copies of my phone messages, I do have my emails sent on 3/18, 3/19 & thereafter. The lack of response from Icejerseys.com prompted the issuance of the complaint several weeks later.Lastly, as the toll free number provided requires me to know my party's extension, how to spell the last name of my party or even  the department, of which the business reply didn't respond.  As such, before I can accept any action, which I appreciate the refund of one of the jerseys, can IceJerseys.com whom or what extension I'm to discuss completion of this order, either refund or jersey?
Regards,
[redacted]

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Address: 165 Lawrence Paquette Industrial Dr, Champlain, New York, United States, 12919

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