It's Brian from Brian Jones Motorsports Inc. I am responding to a complaint from [redacted] based on a vehicle purchase from our dealership on 1-12-2015. I specifically remember this particular vehicle which was a 2007 Chevy Silverado. I specifically remember this vehicle...
because I personally put over 200 miles on it before it was offered for sale. The vehicle was a local trade in at a franchise dealer here in town. It is our policy to determine any re-conditioning necessary before these vehicles are put on the lot for sale. This particular vehicle was nearly perfect during the time I was driving it. I determined it needed one tire which was mismatched. The vehicle was detailed after and offered for sale. We spend tens of thousands of dollars a year reconditioning our vehicles and ion nearly six years of business have never had a serious complaint. We have even been offered AAA status by the Revdex.com in past years. Please note that this vehicle in was sold AS/IS to Mr. [redacted] as are all of our vehicles which have over 100,000 miles. the vehicle in question actually had 123,000 miles. I only mention this because I had no obligation legally to fix any issues once this vehicle left out lot. After purchase date Mr. [redacted] returned with complaints about how this vehicle performed. As a good faith measure I instantly sent Mr. [redacted] to a third party shop we use for many of our larger repairs. It was determined that a lifter in the engine had gone bad. I replaced the lifter paid for the parts and all labor at a cost of $900.00. The reason one lifter was replace is because I was told by my repair shop and an ASE certified mechanic that this lefter was specifically the one which was bad and was causing problems in question. I never hesitated in making this decision O never asked Mr. [redacted] to contribute to any money towards the repair at all I simply did it because I believed it to be the right thing to do.In response to Mr. [redacted] allegations that his trade in was put on the lot in dangerous conditions I would like to respond by saying that we instantly sent Mr. [redacted]s Dodge truck for inspection at a third party shop and performed all the repairs recommended. These repairs were extensive and far beyond any indication Mr. [redacted] had indicated. We have receipts on file totaling over $800 that is the commitment we made to ensure the vehicle in question was in re-sellable condition. It is apparent Mr. [redacted] is upset and I am truly sorry for that. But from the beginning of this incident it has been our intention to treat Mr. [redacted] fairly and honestly. I believe it is fair to say we have even gone well past what many of out peers would have done in this situation. I would also like to note that on return visits to our dealership it was apparent to two of our employees that the truck Mr. [redacted] purchased was very muddy on the exterior and interior indicating that it had recently been in a significant amount of mud. Also employees of the repair facility have indicated to me that upon leaving the shop Mr. [redacted] on two occasions left their facility spinning tires and driving erratically. I can provide signed statements that corroborate this. I have no way of knowing if the way this truck is being driven has nay relation to the trucks problems. I can with no reservations that this vehicle was in exemplary condition when it left our business. I am so sorry Mr. [redacted] is unhappy. In closing I would like to say that I do not think it's fair that any one can complain to the Revdex.com regardless of the validity of their claim and potentially damage the reputation of a business which has worked diligently over the years to cultivate a great reputation. Car dealers have to work even harder than most to cultivate a good reputation and this is something we strive for every day. I would hope that any of our customers selected at random would testily that we in fact go overboard to provide a great atmosphere and experience here at Brian Jones Motorsports.Thank you for the opportunity to defend myself.Brian T. Jones
It's Brian from Brian Jones Motorsports Inc. I am responding to a complaint from [redacted] based on a vehicle purchase from our dealership on 1-12-2015. I specifically remember this particular vehicle which was a 2007 Chevy Silverado. I specifically remember this vehicle...
because I personally put over 200 miles on it before it was offered for sale. The vehicle was a local trade in at a franchise dealer here in town. It is our policy to determine any re-conditioning necessary before these vehicles are put on the lot for sale. This particular vehicle was nearly perfect during the time I was driving it. I determined it needed one tire which was mismatched. The vehicle was detailed after and offered for sale. We spend tens of thousands of dollars a year reconditioning our vehicles and ion nearly six years of business have never had a serious complaint. We have even been offered AAA status by the Revdex.com in past years. Please note that this vehicle in was sold AS/IS to Mr. [redacted] as are all of our vehicles which have over 100,000 miles. the vehicle in question actually had 123,000 miles. I only mention this because I had no obligation legally to fix any issues once this vehicle left out lot. After purchase date Mr. [redacted] returned with complaints about how this vehicle performed. As a good faith measure I instantly sent Mr. [redacted] to a third party shop we use for many of our larger repairs. It was determined that a lifter in the engine had gone bad. I replaced the lifter paid for the parts and all labor at a cost of $900.00. The reason one lifter was replace is because I was told by my repair shop and an ASE certified mechanic that this lefter was specifically the one which was bad and was causing problems in question. I never hesitated in making this decision O never asked Mr. [redacted] to contribute to any money towards the repair at all I simply did it because I believed it to be the right thing to do.In response to Mr. [redacted] allegations that his trade in was put on the lot in dangerous conditions I would like to respond by saying that we instantly sent Mr. [redacted]s Dodge truck for inspection at a third party shop and performed all the repairs recommended. These repairs were extensive and far beyond any indication Mr. [redacted] had indicated. We have receipts on file totaling over $800 that is the commitment we made to ensure the vehicle in question was in re-sellable condition. It is apparent Mr. [redacted] is upset and I am truly sorry for that. But from the beginning of this incident it has been our intention to treat Mr. [redacted] fairly and honestly. I believe it is fair to say we have even gone well past what many of out peers would have done in this situation. I would also like to note that on return visits to our dealership it was apparent to two of our employees that the truck Mr. [redacted] purchased was very muddy on the exterior and interior indicating that it had recently been in a significant amount of mud. Also employees of the repair facility have indicated to me that upon leaving the shop Mr. [redacted] on two occasions left their facility spinning tires and driving erratically. I can provide signed statements that corroborate this. I have no way of knowing if the way this truck is being driven has nay relation to the trucks problems. I can with no reservations that this vehicle was in exemplary condition when it left our business. I am so sorry Mr. [redacted] is unhappy. In closing I would like to say that I do not think it's fair that any one can complain to the Revdex.com regardless of the validity of their claim and potentially damage the reputation of a business which has worked diligently over the years to cultivate a great reputation. Car dealers have to work even harder than most to cultivate a good reputation and this is something we strive for every day. I would hope that any of our customers selected at random would testily that we in fact go overboard to provide a great atmosphere and experience here at Brian Jones Motorsports.Thank you for the opportunity to defend myself.Brian T. Jones