Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and and agree that the water situation has been recified but that we are going to discuss a negotiation for damagesI am looking forward to resolving this issue and hope that this company can show their compassion for the issues I discussed and their professionalism to rectifyI look forward to hearing back from then very shortly
Sincerely, **
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
My case is not yet resolvedI did call the week of July *** and spoke to Mike at Vulcan… the district manager. He told me that he thought the case was resolved and closed. He promised someone would be out to inspect and repair the following week of July ***. I did not hear from anyone last week.This morning7/** I called Vulcan again and spoke to Mike D***. He said he would have the District Manager get in touch with me. This case is still unresolved. Please reinstate it.Thank you for your help in this matter!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI have been assured a refund for a portion of the monies spent are being processed and mailed immediately
Sincerely,
*** ***
Although the contract was agreed upon months ago and the day recision period has long since expired, we agreed to refund *** *** deposit*** *** has received a full refund from us via the credit card he used for his deposit*** *** said he still wants to have the work done when his
situation changes with other problems he is experiencing with his home
So sorry, We thought the service tech took care of the problem when he was there. I just tried to reach you by phone and left you a message. I will try again tomorrow.
We just spoke to [redacted] and came to the following agreement: The water problem has been rectified and is no longer an issue. We are currently in discussion as to what damages there are, if any, and what can be done to compensate for any damages if necessary. As always, we will do our best to...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and and agree that the water situation has been recified but that we are going to discuss a negotiation for damagesI am looking forward to resolving this issue and hope that this company can show their compassion for the issues I discussed and their professionalism to rectifyI look forward to hearing back from then very shortly
Sincerely, **
*** ***
We have come to a mutual agreement which is satisfactory for both parties
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
My case is not yet resolvedI did call the week of July *** and spoke to Mike at Vulcan… the district manager. He told me that he thought the case was resolved and closed. He promised someone would be out to inspect and repair the following week of July ***. I did not hear from anyone last week.This morning7/** I called Vulcan again and spoke to Mike D***. He said he would have the District Manager get in touch with me. This case is still unresolved. Please reinstate it.Thank you for your help in this matter!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI have been assured a refund for a portion of the monies spent are being processed and mailed immediately
Sincerely,
*** ***
We have made arrangements to go and address the customers concerns on Monday, 9/**
Although the contract was agreed upon months ago and the day recision period has long since expired, we agreed to refund *** *** deposit*** *** has received a full refund from us via the credit card he used for his deposit*** *** said he still wants to have the work done when his
situation changes with other problems he is experiencing with his home
So sorry, We thought the service tech took care of the problem when he was there. I just tried to reach you by phone and left you a message. I will try again tomorrow.
We just spoke to [redacted] and came to the following agreement: The water problem has been rectified and is no longer an issue. We are currently in discussion as to what damages there are, if any, and what can be done to compensate for any damages if necessary. As always, we will do our best to...
try to make this customer a happy one.