1800 Pre Owned

Revdex.com:At this time, I have not been contacted by Pre Owned regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: In reference to complaint ID [redacted] , the business has closed and the matter of the registration of the car we purchased is now in the hands of the Complaint Department of the New York Division of Motor Vehicles We have been told to continue making payments on the car, and that we should receive the registration within six weeks, so we should "park" the car until then Apparently there are many customers who are caught in this same nightmare Thank you for your effort to help us resolve this issue Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The reply by [redacted] on behalf of 1-Preowned isinaccurate, and does not address any of the issues at handIt only serves ashis attempt to avoid responsibility of any repercussions and tanking anyresponsibility for selling a mechanically unsafe and unsound vehicle to me To address his “concerns” of towing; Iutilized an authorized U-haul dealershipThey will not allow an individual to rent their equipment if it willexceed the customer’s vehicle allowable capacity They verify this and the customer signs acontract saying that they will not exceed the allowable limits of their vehicleand the company’s equipmentSo his statement is inaccurate and unfounded As for the items that they “repaired”, aftertaking it to TWO different certified repair stations they said the repairs werenot completed properly and to factory and industry standards I.Ethe transmission cooler lines “patched”with rubber hoses spliced in where aluminum tubing should be.If you follow this link: [redacted] You will find a history over the years of individualscomplaining about the quality of the vehicles they are unscrupulouslyselling to consumers In addition, theRevdex.com rates them as a C- due to their poor customer interaction / lack ofresponse and poor product quality which is exactly what I have experienced aswell: [redacted] As for the “wear and tear” items he addressed He is correct in that fact so the point isthat these were not items that just failed all of a sudden They were sold to me as “faulty”,deteriorated and unsafe parts already and should not have had complete failure lessthan 2,miles of highway driving As time has passed, more systems and componentscontinue to fail The check engine lightstill comes on intermittently (trouble shot by repair facility to a bad internal transmission component),found recently that the emergency brake does not function and hold the vehiclein place as it should, the ABS and brake warning lights come on regularly The steering linkage components were neverrepaired as they said they were and requested and I had to pay for this and itstill needs more as noted on the invoicefrom my repair facility.No less than four times I requested an invoice and statementof repairs they completed prior to my departure and recently when I last spoketo my salesman Noel This was NEVER providedto me and avoidedThey have not shown and have provided no record that theyactually completed the repairs or what they did The vehicle broke down on me while I wasactually driving it back from the “2nd round” of repairs theyattempted This delayed my departure fordays, I had to stay in a hotel at my expense for those days, no compensationwas offered to me even after I requested itAlso, the second time the vehicle was “repaired” it was returned to mewith a 1cm wide 24” long scratch and dent on the front passenger side This was shown to the owner Pete and thesalesman Nothing was done to compensateor fix itLastly, part of the deal was to undercoat the truck This was not done, a light spray paint wasput on in random spots to cover up some corrosion along with silver spraypainted rear shocks so make them look new since they were faulty I am respectfully requesting to be reimbursed the cost ofthe estimate that is and will be provided from my certified repair facilitynoted in my original complaint If aresolution can’t be agreed upon, I am prepared to file a small claims suit inwhich they will be liable for endangering me, my property, and selling me afaulty product and liable for all court and attorney fees In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
In reference to complaint ID ***, the business has closed and the matter of the registration of the car we purchased is now in the hands of the Complaint Department of the New York Division of Motor Vehicles. We have been told to
continue making payments on the car, and that we should receive the registration within six weeks, so we should "park" the car until then. Apparently there are many customers who are caught in this same nightmare. Thank you for your effort to help us resolve this issue
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Pre Owned has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The reply by *** *** on behalf of 1-Preowned isinaccurate, and does not address any of the issues at handIt only serves ashis attempt to avoid responsibility of any repercussions and tanking anyresponsibility for selling a mechanically unsafe and unsound vehicle to me. To address his “concerns” of towing; Iutilized an authorized U-haul dealership. They will not allow an individual to rent their equipment if it willexceed the customer’s vehicle allowable capacity. They verify this and the customer signs acontract saying that they will not exceed the allowable limits of their vehicleand the company’s equipmentSo his statement is inaccurate and unfounded. As for the items that they “repaired”, aftertaking it to TWO different certified repair stations they said the repairs werenot completed properly and to factory and industry standards. I.Ethe transmission cooler lines “patched”with rubber hoses spliced in where aluminum tubing should be.If you follow this link: ***You will find a history over the years of individualscomplaining about the quality of the vehicles they are unscrupulouslyselling to consumers. In addition, theRevdex.com rates them as a C- due to their poor customer interaction / lack ofresponse and poor product quality which is exactly what I have experienced aswell: ***As for the “wear and tear” items he addressed. He is correct in that fact… so the point isthat these were not items that just failed all of a sudden. They were sold to me as “faulty”,deteriorated and unsafe parts already and should not have had complete failure lessthan 2,miles of highway driving. As time has passed, more systems and componentscontinue to fail. The check engine lightstill comes on intermittently (trouble shot by repair facility to a bad internal transmission component),found recently that the emergency brake does not function and hold the vehiclein place as it should, the ABS and brake warning lights come on regularly. The steering linkage components were neverrepaired as they said they were and requested and I had to pay for this and itstill needs more as noted on the invoicefrom my repair facility.No less than four times I requested an invoice and statementof repairs they completed prior to my departure and recently when I last spoketo my salesman Noel. This was NEVER providedto me and avoidedThey have not shown and have provided no record that theyactually completed the repairs or what they did. The vehicle broke down on me while I wasactually driving it back from the “2nd round” of repairs theyattempted. This delayed my departure fordays, I had to stay in a hotel at my expense for those days, no compensationwas offered to me even after I requested it. Also, the second time the vehicle was “repaired” it was returned to mewith a 1cm wide 24” long scratch and dent on the front passenger side. This was shown to the owner Pete and thesalesman. Nothing was done to compensateor fix itLastly, part of the deal was to undercoat the truck. This was not done, a light spray paint wasput on in random spots to cover up some corrosion along with silver spraypainted rear shocks so make them look new since they were faulty. I am respectfully requesting to be reimbursed the cost ofthe estimate that is and will be provided from my certified repair facilitynoted in my original complaint. If aresolution can’t be agreed upon, I am prepared to file a small claims suit inwhich they will be liable for endangering me, my property, and selling me afaulty product and liable for all court and attorney fees
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Pre Owned has been resolved
Sincerely,*** ***

At this time, I have been contacted directly by Pre Owned regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
They told me to contact dmv directly and nothing yet and also no receipt for the additional
$2,000.00.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

WE ARE IN THE PROCESS OF BUYING THE CAR BACK FROM THE BANK, SHE WILL NOT BE RESPONSABLE FOR THE LOAN. UNFORTUATELY WE WERE NOT ABLE TO FIX HER CAR SO WE ARE TAKING IT BACK.Tell us why here

[redacted]urchased his vehicle on 3/**/2015. Before he took delivery of his vehicle there was repairs made to the vehicle, it was sent out to a licensed transmission repair facility and the transmission was repaired.  [redacted] drove his vehicle to Colorado pulling a trailer of un...

disclosed weight. [redacted]ulled a trailer for approximately 1,800 miles. the maximum towing capacity of his vehicle is 2950 lbs. We do not know what he towed.[redacted] did purchase a warranty, unfortunately the items he would like to replace are considered normal wear items. the warranty did cover some repairs he needed.if you need any further assistance please give me a call at ###-###-####Thank you[redacted] Sims

At this time, I have been contacted...

directly by 1800 Pre Owned regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 They told me to contact dmv directly and nothing yet and also no receipt for the additional $2,000.00. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 The reply by [redacted] on behalf of 1-800 Preowned isinaccurate, and does not address any of the issues at hand. It only serves ashis attempt to avoid responsibility of any repercussions and tanking anyresponsibility for selling a mechanically unsafe and unsound vehicle to me.  To address his “concerns” of towing; Iutilized an authorized U-haul dealership. They will not allow an individual to rent their equipment if it willexceed the customer’s vehicle allowable capacity.  They verify this and the customer signs acontract saying that they will not exceed the allowable limits of their vehicleand the company’s equipment. So his statement is inaccurate and unfounded.   As for the items that they “repaired”, aftertaking it to TWO different certified repair stations they said the repairs werenot completed properly and to factory and industry standards.  I.E. the transmission cooler lines “patched”with rubber hoses spliced in where aluminum tubing should be.If you follow this link: [redacted]You will find a history over the years of individualscomplaining about the quality of the vehicles they are unscrupulouslyselling to consumers.  In addition, theRevdex.com rates them as a C- due to their poor customer interaction / lack ofresponse and poor product quality which is exactly what I have experienced aswell: [redacted]As for the “normal wear and tear” items he addressed.  He is correct in that fact… so the point isthat these were not items that just failed all of a sudden.  They were sold to me as “faulty”,deteriorated and unsafe parts already and should not have had complete failure lessthan 2,000 miles of highway driving.   As time has passed, more systems and componentscontinue to fail.  The check engine lightstill comes on intermittently (trouble shot by repair facility to a bad internal transmission component),found recently that the emergency brake does not function and hold the vehiclein place as it should, the ABS and brake  warning lights come on regularly.  The steering linkage components were neverrepaired as they said they were and requested and I had to pay for this and itstill needs more  as noted on the invoicefrom my repair facility.No less than four times I requested an invoice and statementof repairs they completed prior to my departure and recently when I last spoketo my salesman Noel.  This was NEVER providedto me and avoided. They have not shown and have provided no record that theyactually completed the repairs or what they did.  The vehicle broke down on me while I wasactually driving it back from the “2nd round” of 3 repairs theyattempted.  This delayed my departure for6 days, I had to stay in a hotel at my expense for those days, no compensationwas offered to me even after I requested it. Also, the second time the vehicle was “repaired” it was returned to mewith a 1cm wide 24” long scratch and dent on the front passenger side.  This was shown to the owner Pete and thesalesman.  Nothing was done to compensateor fix it. Lastly, part of the deal was to undercoat the truck.  This was not done, a light spray paint wasput on in random spots to cover up some corrosion along with silver spraypainted rear shocks so make them look new since they were faulty.  I am respectfully requesting to be reimbursed the cost ofthe estimate that is and will be provided from my certified repair facilitynoted in my original complaint.  If aresolution can’t be agreed upon, I am prepared to file a small claims suit inwhich they will be liable for endangering me, my property, and selling me afaulty product and liable for all court and attorney fees.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by 1800 Pre Owned regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
In reference to complaint ID [redacted], the business has closed and the matter of the registration of the car we purchased is now in the hands of the Complaint Department of the New York Division of Motor Vehicles.  We have been told to continue making payments on the...

car, and that we should receive the registration within six weeks, so we should "park" the car until then.  Apparently there are many customers who are caught in this same nightmare.  Thank you for your effort to help us resolve this issue.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by 1800 Pre Owned regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: I purchased a car by 1-800 Preowned and the car was represented as by 1-800 Preowned as a car in good condition. No where on the car was an "AS IS" sign and the car dealer represented the car as being a car in good condition. I purchased the car on 7/**/14 and within a week of driving the car I discovered that the car was kicking back every time. I accelerated the car would kick back, so I returned the car back to the dealership to let them know about what I experienced around 7/**/14. The sale person that assisted us with the car drove us the mechanic down the street that explained to us that it may a transmission issue. I decided to leave the car with the dealership who promised me that they would take it to get fix using one of their mechanics. They did not give us an option as to who we took the car they took it to their mechanic. They told us it would be ready in two weeks. When we returned to the dealership around 8/**/14 the dealer reported that the car had a bad transmission and the warranty company would not pay for a new transmission that they would have the transmission rebuilt. The dealers had the car until around 9/*/14 which they dropped the car off to my home. I noticed that the car was unresponsive when I pressed on the gas, everyday there were different sensors going off in the car, the car has cut off on me, the kick back was even more extreme than before. I called the dealership and told them about the car not being fixed. I have relocated temporarily to NJ at a families' home to be closer to school and work, so I decided to take the car around 9/*/14 to a mechanic at [redacted] located in [redacted] and the mechanic hooked my car up to the sensor and test drove it stating that he did not see anything wrong with the car. The mechanic encouraged me to let him know if any of the things I described above was to happen. All the things above continued to happen, so I decided to take the car to [redacted] on 9/**/14 because I was getting tired of being told nothing was wrong with my car. The mechanic at [redacted] reported to me after he looked at the car stating that the transmission was gone, the car was leaking transmission fluid and it appears to be no transmission work done on the car. [redacted] reported that the warranty claims that I had to take the car back to the mechanic that initially took the car and get it fixed. I don't trust that mechanic because they deceived me once before.Desired Settlement: I would like for the car to be fixed via Volkwagen or I would like to return the car and have the contract that I signed voided and all my money returned to me.

Consumer

Response:

At this time, I have not been contacted by 1800 Pre Owned regarding complaint ID [redacted].

Sincerely,

Review: In March of this year, I purchased a used 2006 Mitsubishi raider pick up truck with approximately 89,000 miles on it. The vehicle needed some repairs before I was willing to accept it. Items were, transmission issues to include the transmission cooling lines, hood lock, check engine light, spare tire winch, new tires, steering components, brake line corrosion and worn shocks and struts. All of these issues were verified by his own mechanic just down the road from the dealership. The brake lines were repaired and replaced, new tires were installed, I was told that the transmission issues and transmission cooling lines were repaired and I was compensated for the hood latch and spare tire winch.Issue 1:I was told the transmission cooling lines and a solenoid in the tranny were repaired, I picked up the vehicle from his mechanic in Brooklyn, NY. As I was driving back to my residence in Valley Stream, NY, the vehicle overheated, began smoking and shut down. It was transmission line and transmission issues again. I had to coordinate all the transportation on my own, the dealership (1800Preowned) was no help or assistance. It was taken back and "repaired" with rubber hoses that do not meet a factory repair specs and is a hazard. I did not find this out until recently.Issue 2: I purchased vehicle to take on a move back to Colorado. Since driving it here and only a few thousand miles later, I've had to have the rear differential rebuilt, the steering linkages replaced, it needs new shocks and struts (rear struts were spray painted silver to hide), needs new ball joints, control arm assemblies and anti-lock brake sensor since the ABS and brake warning lights keep coming on... along with a check engine light that is intermittent. Issue 3:I purchased an extended warranty at / through the dealership. It wont cover most of the items (only partial of the rear differential)and the dealership will not take responsibility for anything.Issue 4:The [redacted], [redacted] will not return my callsDesired Settlement: I have taken the truck to an authorized repair facility where I know live called [redacted]. They can verify all of the needed repairs. The [redacted] there is: [redacted] /[redacted]. I would like them to complete all the needed repairs and for 1800preowned to cover the bill. Or, refund me the money of the truck/loan and all costs I've paid so far including sales tax and registration here in Colorado and they be responsible for the return.

Business

Response:

[redacted]urchased his vehicle on 3/**/2015. Before he took delivery of his vehicle there was repairs made to the vehicle, it was sent out to a licensed transmission repair facility and the transmission was repaired. [redacted] drove his vehicle to Colorado pulling a trailer of un disclosed weight. [redacted]ulled a trailer for approximately 1,800 miles. the maximum towing capacity of his vehicle is 2950 lbs. We do not know what he towed.[redacted] did purchase a warranty, unfortunately the items he would like to replace are considered normal wear items. the warranty did cover some repairs he needed.if you need any further assistance please give me a call at ###-###-####Thank you[redacted] Sims

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The reply by [redacted] on behalf of 1-800 Preowned isinaccurate, and does not address any of the issues at hand. It only serves ashis attempt to avoid responsibility of any repercussions and tanking anyresponsibility for selling a mechanically unsafe and unsound vehicle to me. To address his “concerns” of towing; Iutilized an authorized U-haul dealership. They will not allow an individual to rent their equipment if it willexceed the customer’s vehicle allowable capacity. They verify this and the customer signs acontract saying that they will not exceed the allowable limits of their vehicleand the company’s equipment. So his statement is inaccurate and unfounded. As for the items that they “repaired”, aftertaking it to TWO different certified repair stations they said the repairs werenot completed properly and to factory and industry standards. I.E. the transmission cooler lines “patched”with rubber hoses spliced in where aluminum tubing should be.If you follow this link: [redacted]You will find a history over the years of individualscomplaining about the quality of the vehicles they are unscrupulouslyselling to consumers. In addition, theRevdex.com rates them as a C- due to their poor customer interaction / lack ofresponse and poor product quality which is exactly what I have experienced aswell: [redacted]As for the “normal wear and tear” items he addressed. He is correct in that fact… so the point isthat these were not items that just failed all of a sudden. They were sold to me as “faulty”,deteriorated and unsafe parts already and should not have had complete failure lessthan 2,000 miles of highway driving. As time has passed, more systems and componentscontinue to fail. The check engine lightstill comes on intermittently (trouble shot by repair facility to a bad internal transmission component),found recently that the emergency brake does not function and hold the vehiclein place as it should, the ABS and brake warning lights come on regularly. The steering linkage components were neverrepaired as they said they were and requested and I had to pay for this and itstill needs more as noted on the invoicefrom my repair facility.No less than four times I requested an invoice and statementof repairs they completed prior to my departure and recently when I last spoketo my salesman Noel. This was NEVER providedto me and avoided. They have not shown and have provided no record that theyactually completed the repairs or what they did. The vehicle broke down on me while I wasactually driving it back from the “2nd round” of 3 repairs theyattempted. This delayed my departure for6 days, I had to stay in a hotel at my expense for those days, no compensationwas offered to me even after I requested it. Also, the second time the vehicle was “repaired” it was returned to mewith a 1cm wide 24” long scratch and dent on the front passenger side. This was shown to the owner Pete and thesalesman. Nothing was done to compensateor fix it. Lastly, part of the deal was to undercoat the truck. This was not done, a light spray paint wasput on in random spots to cover up some corrosion along with silver spraypainted rear shocks so make them look new since they were faulty. I am respectfully requesting to be reimbursed the cost ofthe estimate that is and will be provided from my certified repair facilitynoted in my original complaint. If aresolution can’t be agreed upon, I am prepared to file a small claims suit inwhich they will be liable for endangering me, my property, and selling me afaulty product and liable for all court and attorney fees.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,