This policy was issued new on 5/5/2014. The insured's 3rd installment of $223.33 was returnedfrom her bank for insufficient funds on 7/14/14. The policy cancelled on 7/29/14. The insuredmade an online payment for $47.80 and the underwriter agreed to reinstate the policy. Theagent requested that the...
policy be set up on Electronic Funds with new bank information. Thepolicy reinstated.The mistake on ACUITYs part came when policy was reinstated and set up on EFT. The policywas behind in payments and the incorrect number of installments were set up. Fourwithdrawals were attempted from the insured's bank. One of the four was returned as anunsuccessful payment. We were given documentation showing 3 were successful. We thenreturned 2 of the three to the insured's account to correct the mistake. The insured and agentwere notified of the situation. ACUITY kept one of the installments as one was due. After wereturned the $380.86 (2 of the 3 payments) we were notified that the insured had stopped payon those 2 installments that we returned.The insured lapsed for non-pay. Since the insured placed a stop payment on the two paymentsrequested in error, the refund for the two payments is due back to ACUITY.Please find the attached documentation that we received from the insured showing thepayments and the summary showing that we returned these payments. This was prior to herstopping payment on the payments. The agent requested a new bank statement to verify thatshe received the refunds from ACUITY and she refused.We are now billing the insured for the return of the refund. The insured had insurance 5/6/14 to10/1/14. Please let us know if we should send a copy of explanation to insured again.
This policy was issued new on 5/5/2014. The insured's 3rd installment of $223.33 was returnedfrom her bank for insufficient funds on 7/14/14. The policy cancelled on 7/29/14. The insuredmade an online payment for $47.80 and the underwriter agreed to reinstate the policy. Theagent requested that the...
policy be set up on Electronic Funds with new bank information. Thepolicy reinstated.The mistake on ACUITYs part came when policy was reinstated and set up on EFT. The policywas behind in payments and the incorrect number of installments were set up. Fourwithdrawals were attempted from the insured's bank. One of the four was returned as anunsuccessful payment. We were given documentation showing 3 were successful. We thenreturned 2 of the three to the insured's account to correct the mistake. The insured and agentwere notified of the situation. ACUITY kept one of the installments as one was due. After wereturned the $380.86 (2 of the 3 payments) we were notified that the insured had stopped payon those 2 installments that we returned.The insured lapsed for non-pay. Since the insured placed a stop payment on the two paymentsrequested in error, the refund for the two payments is due back to ACUITY.Please find the attached documentation that we received from the insured showing thepayments and the summary showing that we returned these payments. This was prior to herstopping payment on the payments. The agent requested a new bank statement to verify thatshe received the refunds from ACUITY and she refused.We are now billing the insured for the return of the refund. The insured had insurance 5/6/14 to10/1/14. Please let us know if we should send a copy of explanation to insured again.