1862 David Walley's Resort Hot Springs & Spa

In 2014 I signed up to win a free two night stay at David Walley's Hot Springs while at the [redacted] Candy Dance & Craft Fair. I received a phone call to let me know I "won", only to find out we had to pay up front then get a portion back upon arrival. I turned the offer down and continued to get multiple calls per day for over a month, even though I had asked repeatedly to be removed from their list. In 2015 I did not sign up for the Hot Springs giveaway, but I did sign up for a chance to win a Can-Am quad from a local business. I signed up both my husband and myself. We are now receiving phone calls from David Walley's stating that we "won" a 2 night stay at the Hot Springs. It will cost $139 up front, however. Now we are yet again receiving multiple calls per day. I did not see any fine print stating that the Can-Am dealership could share our information with David Walley's. This business practice is completely obtrusive, unprofessional and on some level I believe illegal.Desired SettlementDavid Walley's should not be allowed to continue this type of deceptive practice and harrasing phone calls.Business Response [redacted]Document Attached[redacted]Dear [redacted],We have pulled the lead slip from the sales floor and placed [redacted] on our no call list. If [redacted] fills out a new lead slip she will be called again. I have enclosed a copy of the slip she filled out that states she will get a call. If you see something with a free car or free trip, most of the time you will get a call selling something.Thanks for your time and concern with this matter. [redacted] Customer Service ManagerSummer Winds Resorts

The product paid for is not available for consumption as described by seller. Additional payments required with restrictions on the product use (restrictions not disclosed at time of sale), CONTRARY to product description prior to purchase and payment!As a PAID owner of a product, I expect access to my product. I DO NOt have access nor abiltiy to use my product and am REQUIRED TO PAY MORE $$!False adverting describes the end result after payment is obtained by company.Customer service staff answering calls for assistance are untrained for customer issues.I have emailed Manager of Owner Services 3 times - with NO return email Response for 6 months.I am completely unsatisfied and a refund for this product is ethical outcome. EVERY other company that does not satisfy their customer will offer a REFUND - That is a GOOD business move.Product_Or_Service: [redacted]Account_Number: Contract #: [redacted]Desired SettlementRefund:Down payment ($500.00 + $875.00 = $1,425)First payment $1,874.00Business Response Dear Sir We have looked into this matter and find the contract was done on June 29, 2013 and the owners had a five day right to cancel. We received a call from [redacted] on September 29,2013 and she wanted to cancel the contract, we told her at that time it was past the five days and we cannot cancel the contract. At this time the account has been closed due to default with the lender and the contract has been void.We will not refund the down payment and the one payment made due to the contract was not canceledwithin the five day right to do so. Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at 417-332-3292.Sincerely [redacted]

I am very surprised there are no other complaints about this entity. If you view [redacted], [redacted], etc., you will see that we are not the first to have problems. I believe this entity is partnered with[redacted] of [redacted], **.Issue: We stayed at David Walley Hot Springs in October 2013 (and viewed their timeshare presentation) and were very disappointed. On 10/14/14 their phone solicitor [redacted] called and told me they had just finished improving the property and would like us to return and give it another try. As it is in a beautiful area, I told her I would discuss it with my husband and see if there was a time we could go. She said I had to "act now" and could give me a "one time offer" of $99.00 for 3 days 2 nights at the resort. She said there was absolutely no risk and if my husband did not want to go, or we did not have the time, we could get a full refund at any time. She also said we would not have to attend the presentation again.On 10/21/14 I received a confirmation letter. The letter indicated a 72-hour right to cancel, another mandatory presentation and other inaccuracies. I immediately called David Walley Hot Springs and their parent/partner[redacted] to request a refund. I have been promised calls back from "supervisors"([redacted] at David Walley and [redacted] at [redacted]), but no calls have been received. After several days of broken promises I have instituted a dispute with my credit card company. However, that is a lengthy process.These are companies that rely on deceptive business practices on an ongoing basis. Please look into this matter and do whatever can be done to protect consumers from them.Product_Or_Service: 3 days 2 nights at resortAccount_Number: Reservation #[redacted]Desired Settlement$99.00 credit back to my credit card.Revdex.com institute some sort of proceedings against David Walley of Gardnerville NV and [redacted] (of [redacted], [redacted]) for ongoing deceptive business practices.(*I will file this in [redacted] as well. If you have any information/make any findings, etc., please contact [redacted] with same.)Business Response We have looked into this matter and a full refund was done on October 27th and the account is closed. We have also pulled the name from the call list.Thanks for your time and concern with this matter. [redacted]Customer Service Manager[redacted] Resorts

I was contacted by a sales rep. saying they were from David Walley's Hot Springs and SpaI was told all the wonderful things about the resort, hot springs, and dog friendly place, including sitting through a 90 minute presentation for the resort, and the fact that the grandchildren could play in the play area during the presentation. I accepted the offer and booked a vacation for the day after christman. When I called the resort to ask a question about the stay, I was shocked to be told we would be staying at a Holiday Inn about 10 minutes away from the resort. I was scammed and lied to and mislead about the stay. I was also not told the pet "friendly" resort required a deposit of $40. per day per dog. These people are liars and cheats. Do not EVER stay there.Product_Or_Service: resort packageDesired SettlementI contacted Summerwinds corporate headquarters, Lucinda Walters, and asked for a refund. She informed me the small print on the BACK of the reservation letter stated I could only request a refund within 72 hrs of purchase.Business Response We have looked into this matter and the package was purchased over one year ago, Per the package all accommodation are subject to change. We will refund the $139.00 paid for the package. We will try to refund the card use at the POS, if we are not able to get the card to take the refund we will send out a check within 60 days. Thanks for your time and concern with this matter. [redacted]Compliance Officer Summer Winds Resorts Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I will accept the refund. If they do not live up to their response I will reopen the case.

My family and I went to 1862 David Walley's Hot Springs & Resort on an exchange vacation in June of 2014. We enjoyed the trip, and at the time share presentation - where we planned to say no, of course - they made us a too-good-to-be-true offer; and of course, it was.They offered to "buy" our other timeshare (which has very high annual maintenance fees) if we bought into their resort, which has relatively low maintenance fees. While we were signing the documents, we asked the DW sales rep [redacted] specifically if we could still use the 2015 week we had booked and he stated that we could and that there would be no additional maintenance fees due. His boss also confirmed this for us. Low and behold, the Time Share Trade In company in Missouri said that for the transaction to go through, we not only had to pay 2015 dues, but also 2016 fees! I called [redacted] and he continued to assure me that could not possibly be the case and that he would take care of it. Back and forth we went for over 2 months! Finally I realized that he was just biding his time until the 60 day window had closed where I could not dispute the purchase on my VISA card. A very expensive mistake to be sure, and I still have to unravel all the legal documents (not to mention other fees that are now wasted on 3rd party vendors involved like Time Share Trade-in, LLC and Resort Closing Services). To add insult to injury, when I was looking up the transactions to dispute them with VISA, I see that David Walley's also billed me four times for the same transaction at the resort on July 4...and wouldn't you know it is too late to dispute it? DO NOT BUY ANYTHING from 1862 David Walleys Hot Springs Resort aka 1862, LLC aka Summer Winds. This was the most expensive bottle of "celebratory" champagne I've ever had...Product_Or_Service: Time share exchangeAccount_Number: Contrace #: [redacted]Desired SettlementNullify the contract (based on misrepresentation) and refund my down payment, subsequent monthly payments, payment to Resort Closing Services, and erroneous quadruple billing at the resort on July 4, 2014. Business Response Dear [redacted],This contract was closed and a full refund was done on 12/16/2014.Thanks for your time and concern with this matter. [redacted]Customer Service ManagerSummer Winds Resorts

when I purchased the resort package $139.00 they said I had a year to cancel and receive a full refund, 2 weeks after the purchase I revive a confirmation letter stating refunds had to be within 72hrs. I called they said I had to wright to corporate headquarters "[redacted]. It has now been over 2 months with no responceProduct_Or_Service: 3 day, 2 night mini vacationAccount_Number: reservation no. [redacted]Desired Settlementfull refund $139.00Business Response Dear [redacted],We have canceled this tour package and refunded the purchase price of $139.00 to the card used to pay for the package. The credit will show on the account within 5 to 7 days. Thanks for your time and concern with his matter.

Untruthful sales tactics to get us to buy into the timeshare. Misleading and outright false claims about the product. A real scam.May 29, 2013 we attended a presentation for the sale of timeshare property at David Walley's Hot Springs and Spa. We explained three times to [redacted], the [redacted] sales representative, and his upper management staff that we could not afford to buy the two weeks at David Walley's Hot Springs and Spa unless we could sell our [redacted] timeshare in [redacted]. After a lengthy discussion of how much we paid for it, what it was worth etc. They went and verified the worth of our other timeshare and said they had talked to a company they deal with and they had buyers right then willing to buy our [redacted] property in [redacted] for the amount we needed. They assured us the process would take no more than two months and we would have the money we needed to pay off the David Walley's timeshare. We were under the impression that [redacted] owned the whole resort and was developing it as part of their timeshare home resorts with direct exchange into their system without extra charge. We toured the resort and we were shown a newly remodeled unit. We were told that [redacted] was in the process of updating all the units in all the building to the same quality as the one we look at and the process was planned to be completed within a year. We asked to see the units they were selling us and he said he couldn't because people were in the unit but he assured us that even though we bought specific weeks in specific buildings, it didn't matter because when we called to schedule our week, they would put us in any condo since they all were being remodeled to be the same. We were also told that if we couldn't use our weeks, all we had to do was pay our maintenance dues of $600.00 a year per unit and notify trading places before March of the same year that we would not be using the units and they would refund us $499.00 per unit, the other part of the dues was for taxes. He said that way we were not stuck paying maintenance dues when we couldn't use the weeks. I asked how they could do that and we were told because they would just rent the units out. When we tried to do this, [redacted] and Resort both told us this was never true.We scheduled a trip to David Walley's Hot Springs and Spa in February 2014 and expected to get a unit like the one we were shown at the presentation. When we checked in, they had us in an older building that looked like it hadn't been remodeled since the 1970's. We went right down and complained (nicely) to the front desk and were told we were put there because that was one of the buildings we bought into. I explained what we were told at the presentation and they would put is the best available unit and couldn't understand how that could be it since the resort was almost empty. We were finally put in a unit similar to one we view but updated around 2008. There were skimpy supplies and we had to constantly contact housekeeping for silverware, dishes, etc. (housekeeping was very nice). It was not at all what we [redacted] told us at the presentation Also, none of the promised improvements where being completed. The contract we signed was for two units, each with two bedrooms. We have been paying on this contact since May 29, 2013. When we scheduled our week in February 2014 with [redacted], we found out they only showed us having one week. Since that time, my husband as been trying to get [redacted] to give us the other unit since we were paying on the contract for it. Always some excuse. We have a list of dates my husband tried to get this resolved and no one took any action. Finally in October 2014 we quite paying on the contract since we felt we were paying for something we didn't have. Only then did the unit get placed with [redacted]. We received a letter in November 2014 from [redacted] congratulating us on our new ownership of the second week!We have contacted [redacted], [redacted] and David Walley's Hot Springs and Spa and Resort Funding several times to cancel this contract. Desired SettlementWe request a full refund of our $37,800 because of misleading and false representation of their product and their assurance they had a buyer for our other timeshare.

I was contacted by a salesperson stating that a trip that I had purchased had expired, but I could still use it if I could make the trip by Jan 31, 2015. If we agreed to this I had to pay $100 up front on top of what I had already paid. Though we had to go to their presentation, after which we would receive either [redacted] bucks, spa treatments or a straight refund of $250.When we went to check in our bad experience just began. The man at the desk was busy chatting with a coworker. He then acted very irritated that I was disturbing him. Instead of staying onsite we were being sent to a hotel in town. He stated for those that were doing the deal we were given they were being sent off site. We were tired & just wanted to rest so we just picked our time to listen to the presentation & the $250 refund. So we came back to check out the hot springs before going to our presentation. We went to our presentation which is a 1 on 1 hard sell sales pitch. About halfway through talking to him, we knew this was not for us. We tried to be polite & let him know that we just weren't interested at that time. He then proceeded to be mean & rude. We would have left right then, but we had agreed to see it through & he said we had to do the tour. We did this & told him the same thing when we got back. He again berated us & told us to quit wasting peoples time. So rather than being given a single refund check of $250, I was given 3 separate checks. 1 for $50 & 2 for $100. This was 2/1/15. I contacted them in April when I was having a hard time finding the checks. They said they couldn't reissue if I lost them. I then found them & went to my bank to cash them on 4/30. The teller is the one that noticed the dates on the checks & said they would need to be reissued. The dates were 12/4/14 on both $100 checks & 1/7/15 on the $50. Due to my special needs son being very sick I didn't contact them about this until 5/18/15 with pictures. No response for 3 weeks, then was told they don't reissue checks after the 90 daysDesired SettlementThis was a refund given if requirements were met. I met the requirements to receive the refund. They did give me checks that were pre dated by 2 months & they expired long before the 90 days was up. Even though I was delayed in contacting them due to family emergency until 5/18 (5/3 would have been 90 days exactly). The checks should be reissued since this was a refund & the money belongs to me 90 days or not. Final Consumer Response [redacted]Document Attached[redacted]On 06/11/15 they did contact me & said that they would send me new checks for $150 of it since $100 of it was gifting & not a refund. I contacted them the same day to let them know that at no time was the word gifting used with me & at all times the money was spoken of as a lump sum of $250 and not as $50, $100 & $100. I did receive 2 checks on 06/26/15. One for $100 & one for $50. I did not receive the other $100 check that I am owed. Also, the shady practices continue. They mailed these 2 checks on 06/23/15, the $50 was dated 03/30/15, If this had been delayed in the mail at all it would have been already over 90 days old. When I received it on the 26th, it was 88 days old. They sent it by simple first class mail, so no guarantee that I would receive it within the time frame. The 2nd check was also an older date. it was dated 05/21/15. I still feel like they are just jerking me around & that this practice of pre dated checks that expire is very shady. I expect to be compensated in full for the entire $250 that I was told would be "REFUNDED" to me. So they still owe me another check for $100. Thank You.

I booked a vacation with "Summer Winds Resorts" for the month of August 8, 2016 to August 12, 2016 with their intention of showing us a "Timeshare" and our intention of just enjoying our time away from home at one of their "hotels". Upon our arrival at one of the chosen locations called "Cascades", we found it to be very disappointing.The condition of the hotel was, (1) No curb appeal, (2) dirty, (3) the waterfall that was suppose to be in front of the building, a staff member said was not working and was broken. (4) It had an old musty smell. So, I had to spray my way up to and inside the room. (5) The decor was not fresh and looked unappealing. (6) The beds were sunken in the middle as if someone had already been in the bed. (just saying) (7) There was no refrigerator or microwave. (8) The soap in the bathroom was smaller than a square piece of butter on a pancake, and as thin as a few sheets of paper. I wasn't sure if it was real, when I first saw it. (9) The look of the building was not only old as well, but the windows were fogged up or needing to be replaced. (10) The hotel looked deserted. We were the only ones there that we noticed besides the employees, even after we left to stay in another location that we chose ourselves. The location that was not connected with "Summer Winds Resort" was beautiful and my family and I had a great time. (11) A staff member by the name of Jason Alonzo of which we spoke to on 8-10-16 at 9:14 a.m., said that there was nothing that he or anyone else could do for us. That means, no refunds, no discount tickets for shows or events, nothing. This is why I am writing to you in hopes that something can be done about this experience (although I know there are other situations) to our satisfaction.I would never recommend "Summer Winds Resort" to anyone. They don't know how to accommodate their guest, especially if they want someone to purchase one of their properties. Desired SettlementWe would like to be reimbursed for this experienced. Thank you.Business Response We will be sending a refund of $110.00 for this package. This will be a check and will got out within the next 45 days.Thanks for your time and concern with this matter. If you have any questions, please feel free to contact me at 417-332-3292.Floyd ElliottCompliance officerSummer Winds Resorts Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)We accept their response however, we paid much more for a last minute inconvenience of accommodations.

The presentation stated that the annual maintenance fee would be reimbursed if you notified SummerWinds that you would NOT be using the week for 2014. I paid the $610 to Walleys and called SummerWinds only to find that I would receive partial reimbursement ofo $499 and if I didn't hurry and make the reservation for the week it would not be acknowledged since there were only limited weeks available. A fact not revealed in the presentation. I asked at the presentation how Walley's could continue to upgrade the facility if they refunded the annual maintenance fee and was told they would receive rent for the week I forfeited at a fee higher than the maintenance fee.I personally talked with [redacted] ([redacted]) in [redacted] and was told the sales person didn't know about the PARTIAL reimbursement at the time of the presentation that he only knew about the reimbursement. She suggested that I call [redacted] ([redacted]) and talk with him. I have called [redacted] twice and he does not return my calls. He is either on the phone or in a meeting.Product_Or_Service: TimeshareAccount_Number: [redacted]Desired SettlementI have asked that my timeshare ownership be returned to my original Walleys memberkship but they say that cannot be done.I'm not looking for financial reimbursement. I want my ownership returned for Walley's Resorts and the loan to SummerWinds Resorts canceled and marked PAID IN FULL.Business Response Dear [redacted]I am sorry for the delay on a reply on this matter. I am trying to contact [redacted] and with the holidays and time difference I have not yet talked with her. I hope to talk to her by the end of the week and see if we can resolve this matter.I will respond to you as soon as I have talked to [redacted]. Thanks for your time and concern with his matter. [redacted] Customer Service Manger Summerwinds Resorts Business Response Dear [redacted],We have talked to [redacted] and worked out a resolve to this matter and she is satisfied.Thanks for your time and concern with this matter. [redacted]Customer Service Manager Summerwinds Resorts Consumer Response I am in written receipt of the oral agreement reached on my complaint with Summer Winds. The Customer Service Manager has put in writing all that we agreed to and the complaint has now been satisfied. Thank you for you help in making this happen