Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
First, thank you for taking the time to provide us your feedback about your experience with us. We clearly had poor communication between your tenant, yourself, and our technician. I am sorry. We appreciate feedback, because without it we could not continue to be a leader in our...
industry. We take each complaint as an opportunity to train our technicians – in this case, on clear communication regarding reported issues, potential fixes, and the price for each item. We have already followed up with the technician and we will continue to provide training on the issues identified in your complaint with all of our other technicians. At George Brazil, we will do whatever it takes to satisfy our customer. Here we promptly called after receiving notice of the issue and offered to provide your requested resolution, but you had already had the work completed. We then followed through on our 100% satisfaction guarantee and refunded your money. We pride ourselves on the quality of our work, but if an issue occurs, know that we will stand behind our promises and make it right. We apologize for your experience and we hope to earn your business again in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
First, thank you for taking the time to provide us your feedback about your experience with us. We clearly had poor communication between your tenant, yourself, and our technician. I am sorry. We appreciate feedback, because without it we could not continue to be a leader in our...
industry. We take each complaint as an opportunity to train our technicians – in this case, on clear communication regarding reported issues, potential fixes, and the price for each item. We have already followed up with the technician and we will continue to provide training on the issues identified in your complaint with all of our other technicians. At George Brazil, we will do whatever it takes to satisfy our customer. Here we promptly called after receiving notice of the issue and offered to provide your requested resolution, but you had already had the work completed. We then followed through on our 100% satisfaction guarantee and refunded your money. We pride ourselves on the quality of our work, but if an issue occurs, know that we will stand behind our promises and make it right. We apologize for your experience and we hope to earn your business again in the future.