Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI see your promotional wording and I do not accept it I have attached the two images from your website and they are misleading- and based on your explanation and refusal, I would say that you are intentionally misleading consumersYour explanation that "Please also note that more than 95% of purchases by our new customers include the purchase of a Playset, Playbed, or Outdoor PlayhouseThus, our primary concern in crafting the wording for this promotion was to ensure that this 95%+ of customers knew that the promotion ONLY applied to the Furniture, Backyard and Playroom Toy portions of their orderWe apologize if this created confusion for the smaller portion of our customers who were not planning to purchase a Playset, Playbed or Outdoor Playhouse," is still not acceptableWhat you are promoting is not true- your promotion STATES: 20% OFF AND FREE SHIPPING ON FURNITURE, BACKYARD TOYS, AND PLAYROOM ONLY DURING APRILAnd furthermore, this is certainly a case where the Revdex.com should investigate b/c you are not taking responsibility for misleading consumers Again, you are not consistent in your wording, even considering your "detail" portion of the promotion You make a statement, and you are not honoring it Your wording is intentionally misleading Your own sales associate: [redacted] , said as much You say "that more than 95% of purchases by our new customers include the purchase of a Playset, Playbed, or Outdoor Playhouse," however [redacted] herself said that during the entire month of April she has had to dispel the belief that your website was running a promotion- that she had to explain to people who never became customers that the promotion was in fact and misleading So rather than speak of the "95%" you should relay the percentage of people who were misled and never became customers due to your promotion of stating that "20% Off and Free Shipping on Furniture, Backyard Toys, and Playroom Only During April." Regards, [redacted]
We apologize for the confusion and regret that you consider our explanation unacceptable In fairness to all of our other customers who understood the advertising copy, we are not able to extend a unique discount to youInstead, we would be happy to make a donation to the charity of your choice in the amount of your intended purchase of a Soloette Slide as a gesture of our concern for your disappointment
We are sorry for any confusion that our promotion may have caused. Per the attached file, which is a screenshot of the promotion page on our website ([redacted]), the requirement to purchase a Playset, Playbed, or Outdoor Playhouse is clearly spelled out in...
the sentence immediately below the promotion headline. There was no asterisk used because of the proximity of the promotion explanation to the headline copy and the font size used. This is fundamentally different than the use of an asterisk in promotions by most other companies where the asterisk is required because exclusions are only provided at the bottom of the page in very small font size.Please also note that more than 95% of purchases by our new customers include the purchase of a Playset, Playbed, or Outdoor Playhouse. Thus, our primary concern in crafting the wording for this promotion was to ensure that this 95%+ of customers knew that the promotion ONLY applied to the Furniture, Backyard and Playroom Toy portions of their order. We apologize if this created confusion for the smaller portion of our customers who were not planning to purchase a Playset, Playbed or Outdoor Playhouse.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I see your promotional wording and I do not accept it. I have attached the two images from your website and they are misleading- and based on your explanation and refusal, I would say that you are intentionally misleading consumers. Your explanation that "Please also note that more than 95% of purchases by our new customers include the purchase of a Playset, Playbed, or Outdoor Playhouse. Thus, our primary concern in crafting the wording for this promotion was to ensure that this 95%+ of customers knew that the promotion ONLY applied to the Furniture, Backyard and Playroom Toy portions of their order. We apologize if this created confusion for the smaller portion of our customers who were not planning to purchase a Playset, Playbed or Outdoor Playhouse," is still not acceptable. What you are promoting is not true- your promotion STATES: 20% OFF AND FREE SHIPPING ON FURNITURE, BACKYARD TOYS, AND PLAYROOM. ONLY DURING APRIL. And furthermore, this is certainly a case where the Revdex.com should investigate b/c you are not taking responsibility for misleading consumers. Again, you are not consistent in your wording, even considering your "detail" portion of the promotion. You make a statement, and you are not honoring it. Your wording is intentionally misleading. Your own sales associate: [redacted], said as much. You say "that more than 95% of purchases by our new customers include the purchase of a Playset, Playbed, or Outdoor Playhouse," however [redacted] herself said that during the entire month of April she has had to dispel the belief that your website was running a promotion- that she had to explain to people who never became customers that the promotion was in fact false and misleading. So rather than speak of the "95%" you should relay the percentage of people who were misled and never became customers due to your false promotion of stating that "20% Off and Free Shipping on Furniture, Backyard Toys, and Playroom. Only During April."
Regards,
[redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI see your promotional wording and I do not accept it I have attached the two images from your website and they are misleading- and based on your explanation and refusal, I would say that you are intentionally misleading consumersYour explanation that "Please also note that more than 95% of purchases by our new customers include the purchase of a Playset, Playbed, or Outdoor PlayhouseThus, our primary concern in crafting the wording for this promotion was to ensure that this 95%+ of customers knew that the promotion ONLY applied to the Furniture, Backyard and Playroom Toy portions of their orderWe apologize if this created confusion for the smaller portion of our customers who were not planning to purchase a Playset, Playbed or Outdoor Playhouse," is still not acceptableWhat you are promoting is not true- your promotion STATES: 20% OFF AND FREE SHIPPING ON FURNITURE, BACKYARD TOYS, AND PLAYROOM ONLY DURING APRILAnd furthermore, this is certainly a case where the Revdex.com should investigate b/c you are not taking responsibility for misleading consumers Again, you are not consistent in your wording, even considering your "detail" portion of the promotion You make a statement, and you are not honoring it Your wording is intentionally misleading Your own sales associate: [redacted] , said as much You say "that more than 95% of purchases by our new customers include the purchase of a Playset, Playbed, or Outdoor Playhouse," however [redacted] herself said that during the entire month of April she has had to dispel the belief that your website was running a promotion- that she had to explain to people who never became customers that the promotion was in fact and misleading So rather than speak of the "95%" you should relay the percentage of people who were misled and never became customers due to your promotion of stating that "20% Off and Free Shipping on Furniture, Backyard Toys, and Playroom Only During April." Regards, [redacted]
We apologize for the confusion and regret that you consider our explanation unacceptable In fairness to all of our other customers who understood the advertising copy, we are not able to extend a unique discount to youInstead, we would be happy to make a donation to the charity of your choice in the amount of your intended purchase of a Soloette Slide as a gesture of our concern for your disappointment
We are sorry for any confusion that our promotion may have caused. Per the attached file, which is a screenshot of the promotion page on our website ([redacted]), the requirement to purchase a Playset, Playbed, or Outdoor Playhouse is clearly spelled out in...
the sentence immediately below the promotion headline. There was no asterisk used because of the proximity of the promotion explanation to the headline copy and the font size used. This is fundamentally different than the use of an asterisk in promotions by most other companies where the asterisk is required because exclusions are only provided at the bottom of the page in very small font size.Please also note that more than 95% of purchases by our new customers include the purchase of a Playset, Playbed, or Outdoor Playhouse. Thus, our primary concern in crafting the wording for this promotion was to ensure that this 95%+ of customers knew that the promotion ONLY applied to the Furniture, Backyard and Playroom Toy portions of their order. We apologize if this created confusion for the smaller portion of our customers who were not planning to purchase a Playset, Playbed or Outdoor Playhouse.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I see your promotional wording and I do not accept it. I have attached the two images from your website and they are misleading- and based on your explanation and refusal, I would say that you are intentionally misleading consumers. Your explanation that "Please also note that more than 95% of purchases by our new customers include the purchase of a Playset, Playbed, or Outdoor Playhouse. Thus, our primary concern in crafting the wording for this promotion was to ensure that this 95%+ of customers knew that the promotion ONLY applied to the Furniture, Backyard and Playroom Toy portions of their order. We apologize if this created confusion for the smaller portion of our customers who were not planning to purchase a Playset, Playbed or Outdoor Playhouse," is still not acceptable. What you are promoting is not true- your promotion STATES: 20% OFF AND FREE SHIPPING ON FURNITURE, BACKYARD TOYS, AND PLAYROOM. ONLY DURING APRIL. And furthermore, this is certainly a case where the Revdex.com should investigate b/c you are not taking responsibility for misleading consumers. Again, you are not consistent in your wording, even considering your "detail" portion of the promotion. You make a statement, and you are not honoring it. Your wording is intentionally misleading. Your own sales associate: [redacted], said as much. You say "that more than 95% of purchases by our new customers include the purchase of a Playset, Playbed, or Outdoor Playhouse," however [redacted] herself said that during the entire month of April she has had to dispel the belief that your website was running a promotion- that she had to explain to people who never became customers that the promotion was in fact false and misleading. So rather than speak of the "95%" you should relay the percentage of people who were misled and never became customers due to your false promotion of stating that "20% Off and Free Shipping on Furniture, Backyard Toys, and Playroom. Only During April."
Regards,
[redacted]