1A Auto

I bought new struts from 1a auto inc in November, 2021 (5 months ago) for my wife's Honda Pilot. She only drives on regular roads and highways, and does not do any offroading or anything besides normal driving. She was driving on the highway on April 5th, 2022 when one of the struts broke in half. Luckily no one was hurt in the process. She had to get her vehicle towed to a local mechanic. They said they have never seen a new strut break like this in all there years as mechanics. The cost to replace the broken strut is around $500, not including a $150 tow bill, and rental car costs for my wife to get home and have a vehicle to drive. I asked 1a auto to do the right thing and only pay for the cost of replacing there broken strut, which they refused. Upon further investigation, I realized 1aauto.com has over 60 BBB complaints for defective auto parts that fall under normal driving conditions. 1aauto knowingly sells defective parts that fall, and could lead to potential injuries/fatalities.

I purchased both the TRQ wiper arm transmissions and the TRQ wiper arms. My concern was that if I used two different brands they may not connect together properly. The transmissions fit in just fine, no issues, but when I went to attach the arms to the transmissions they didn’t fit. Neither driver nor passenger arms would attach. There is a little clip on the bottom of the arms that slides back and forth and on both arms, the clip didn’t slide far enough over to allow you to slide these arms onto the transmissions. I took a grinder and a 4 pound sledge hammer to the transmission to modify them enough to get these arms on. I really hope that I don’t have to remove them anytime soon. They had to be pounded on. The arms don’t rest in the right area. The passenger arm is up midway on the windshield. Technically they function, but appearance is 3 out of 5 due to misalignment and fit is 1 out of 5 because they wouldn’t go together even though they are the same exact brand. If you are not mechanically inclined to make things work, spend more for something that actually fits as it should. These are going to require you to do modifications to make them fit. I also had to take a grinder to my cowl because the driver side arm was hitting it rather hard. Overall rating, 2 out of 5. I seen one of their how to videos and it was what directed me to their site. It was the first time ordering from A1 Auto.

I found my parts on here and they where good in price. I ordered back drums and full front rotors and pads for my truck. They have been on my truck for 1 month now and the front rotors are rusting and the back drums are completely rusted all ready and the front pads where suppose to be dust free and the dust is the worst I have ever had.

1a was very helpful in helping me with my repairsI am inexperienced and ordered the wrong part, and when I called they not only gave me a refund, but helped me find out what part I need and sent me that oneThe customer service was phenomenal

I have used 1A Auto for all repair needs relating to my wife's Ford Taurus SES and my Jeep Grand Cherokee LaredoAll parts were as described and received in a short timeI have never had an issue with parts orders and have called to discuss parts for my Jeep on occasion

1A Auto, inc are the best company with excellent customer service that will go above and beyond to help you out with any issue or concern you may have with your orderI had ordered the wrong, (Mazda Mpv catalyc convertor rear instead front) the mistake was by the shop I fixed my car and I was worried that I paid over $for the wrong and actually couldn't even blame the seller for this mistake, but after contacting the customer service thy sent me "return shipping" label by ups and refund me the full amount including the overnight shipping I paid beforeI really appreciate what you guys did for me and even searched all over the internet so I can give and show my appreciation Thank you so much Mario, Philadelphia pa

This company is great, ordered front wheel bearings for my NIssan Titan,received them right away but got damaged in shipment,no fault of the company,I called the company and they shipped out another right away.Very friendly and courteous customer service,also ordered all the rotors and brake pads which were delivered right away with no hassles or confusion,They had a video on line of step by step how to do the repairs.I was impressed Called everyone except Obama to tell them about this company and my experience

Hello ***! I am very sorry for the experience you had with us here at 1A Auto We try our best to provide the best customer service and great auto parts at discount prices everyday Unfortunately it seems we missed the mark for your order, and for that we apologize.It sounds like the parts you received were possibly defective, and since you have purchased some of the parts locally we will issue you a full refund for the order You do not need to ship the defective parts back.Please let us know if you have any other questions and have a great day! Thank you,1A Auto

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

I bought some suspension parts for my Saab 9-Before I could install them, the car was rear ended and totaledCustomer service was incredibly helpful in telling me how to return the parts(Which I, obviously, no longer needed)I received my refund in a very timely mannerA very professional company

Hello, 1A Auto has received your letter indicating [redacted] ’s response to complaint number [redacted] which ***’s response is listed below according to the letter“I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I did agreed to return just the front rotor and was denied a shipping label anywayI have not received any refund amount alsoRegards, [redacted] ” I have reviewed the case, and it appears that we are awaiting [redacted] ’s response as they have placed a temporary hold on the funds due to [redacted] starting a [redacted] caseWe had requested a refund for for the front brake rotors to be issued back to their [redacted] account without the parts coming back to usThey may be disposed of in any fashion that is easier on themselves [redacted] is currently reviewing this case on their end, and will get back to both parties once it has been completed [redacted] may contact [redacted] to see about completing the case as we are not authorized to complete this case, or we must wait until [redacted] completes the case on their endThe transaction ID we have through [redacted] for this refund is [redacted] If we may provide any additional information to assist with resolving this matter please let us knowAll of ***’s information and responses have been documented in our system to allow for future interactions to be processed appropriatelyThank you, [redacted] *.Customer Service Support Specialist [redacted] *** [redacted]

1A Auto Inc is EXCELLENT! The struts I ordered were an exact match and of good quality The shipping was EXTREMELY FAST I highly recommend ordering from 1A Auto And thank you for the helpful online auto repair videos!

Product as described Fast shipmentQuality product Excellent value!

The customer purchased a Front and Rear Brake Pad and Rotor KitThe kit purchased listed specifically for models with an 11.5” rotor in the frontThe customer provided us with their VIN which shows that their vehicle is equipped with 11.7” front rotorsTherefore the kit purchased was not listed for their vehicleThe customer then requested to return the entire kit for a full refund rather than just the front rotors and was then denied a prepaid return shipping label as the parts were ordered incorrectlyAt this point in time we issued the full refund of $for the front rotors and will not require anything to be shipped backThank you [redacted] *.1A Auto [redacted] [redacted] ***

I came across 1A Auto searching Youtube for videos on how to change the f/r struts & front control arms on my carAfter finding great videos done by AAuto I purchased the control arms from them strictly because I knew I had gotten a LOT of benefit from the videos (not to mention a price in the ballpark of other parts shops)This past Saturday I changed all the components & the car (148K miles) rides GREAT! I had checked with my mechanic & they would have charged me $575, so a HUGE savings in doing it myselfThanks 1A Auto!

I ordered a part that I needed in days and was told by a rep that I was all setI was shipping it to one address but billing to anotherIn an effort to "help" me, the order was flagged for fraud and put on hold due to the address conflict and it didn't shipBy the time I realized it, I needed the part in daysI was told that the delay would cause me to miss my window for receipt of the partAdam from 1A Auto pulled out all the stops, had hands physically put on the part in a local warehouse and got the part to me the next day - within my window for repairing my carThis was customer service at its bestThank you Adam and thank you 1A AutoGreat job, much appreciated!