1Dental.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.THERE IS NO RECORD OF THE CREDIT TO MY ACCOUNT ENDING IN [redacted] Regards, [redacted] Revdex.com [redacted] [redacted] ** [redacted] Dear Representative Careington Dental/1Dental: As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 6/1/7:32:PM by Jacqueline Gossett and assigned complaint ID [redacted] Your customer has rejected the business' response For your convenience, a copy of the customer's response is below To expedite this matter, please respond back to the Revdex.com within days of receiving this notice In the Revdex.com's experience, the following tips often help foster trust in a business: * Acknowledge customer concerns * State the facts as you see them and avoid emotion * Explain the actions you have taken to resolve concerns Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customer By submitting your response, you are representing that it is a truthful account of your experience with this customer The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language If you have any questions, please contact us at 800-621-between 9:a.mand p.mor by email at [redacted] Regards, [redacted] Dispute Resolution, Ad Review [redacted] [redacted] MESSAGE: Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.THERE IS NO RECORD OF THE CREDIT TO MY ACCOUNT ENDING IN [redacted] Regards, [redacted]

Hello,We have reviewed your complaint and issued a full refund of $*** in the form of a check mailed to the address given.We are very sorry that you had an unsatisfactory experience with our serviceWe value each and every customer and pride ourselves on our ethical approach to businessAt this
point, we are working with our team to understand why this was not escalated and/or refunded at the time you raised the issueWe deeply apologize for the mistake and request that you consider the matter closed as of receipt of refund. If you have any questions or need further assistance, please don't hesitate to call our direct Customer Care line ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

It appears the member called to cancel with our corporate office in February but therefund was never processes as she was advised to send a request in writing.A refund check for $108 has been mailed to the member at:[redacted]...

[redacted]

The member has already spoken to someone at our company who approved a refund of$75.00 on May 1, 2015. The refund was posted to the credit card we had on file and thecomplaint was considered resolved on our end. Transaction ld #: [redacted]We do advertise to me a dental discount plan, but I...

apologize for the confusion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.THERE IS NO RECORD OF THE CREDIT TO MY ACCOUNT ENDING IN [redacted] ... 
Regards,
[redacted]
Revdex.com[redacted] 
[redacted]
[redacted]  **  [redacted]
 
 
Dear Representative Careington Dental/1Dental:
As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 6/1/2015 7:32:01 PM by Jacqueline Gossett and assigned complaint ID [redacted]
Your customer has rejected the business' response.  For your convenience, a copy of the customer's response is below.  To expedite this matter, please respond back to the Revdex.com within 8 days of receiving this notice.
In the Revdex.com's experience, the following tips often help foster trust in a business:
     *         Acknowledge customer concerns
     *         State the facts as you see them and avoid emotion
     *         Explain the actions you have taken to resolve concerns      
Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer.  By submitting your response, you are representing that it is a truthful account of your experience with this customer.  The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language.
If you have any questions, please contact us at 800-621-8566 between 9:00 a.m. and 4 p.m. or by email at [redacted]
Regards,
[redacted]
Dispute Resolution, Ad Review
[redacted]
MESSAGE:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.THERE IS NO RECORD OF THE CREDIT TO MY ACCOUNT ENDING IN [redacted] ... 
Regards,
[redacted]