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Hi yes, when my husband was working on the yard next to his, we sent our employee the next day to spread topsoil and seed over the sod to fix this (this customer didn't want it done this way and ordered our employee to pull the sod back up and relay it-- [redacted] had told him the day before that this is not the proper fix as the sod had already been rooted and you couldn't pull it up)Anyways, the sod ended up not rerooting like [redacted] told him and now he wants us to pay for his sod and [redacted] told him no because the guy would not listen to him to fix it properlyLet me know if this makes senseThanks

Hi yes, when my husband was working on the yard next to his, we sent our employee the next day to spread topsoil and seed over the sod to fix this (this customer didn't want it done this way and ordered our employee to pull the sod back up and relay it-- [redacted] had told him the day before that this...

is not the proper fix as the sod had already been rooted and you couldn't pull it up). Anyways, the sod ended up not rerooting like [redacted] told him and now he wants us to pay for his sod and [redacted] told him no because the guy would not listen to him to fix it properly. Let me know if this makes sense. Thanks

Complaint: 11723520
I am rejecting this response because: the sod was brand new and they are not fixing it how it's suppose to be fixed  they had no right to go on my front lawn, I don't want it fixed partially speading top soil over top and planting grass seed is not the correct way, I paid money to have sod laid and I'm wanting it back to the way I had it
Sincerely,
[redacted]