1File.org

Client signed up late in the evening Friday evening shortly before all employees left for the weekend ,she was canceled first thing on Monday morning upon receipt of her emailClient was never charged.
FYI/ Texting (SMS) capability is commonplace in most modern business phone
systems and is part of our fast technology software , the same software that finds every program eligible to you, some of which your current servicer failed to tell you as they don't find it profitable or to there best interest.97% of student borrowers are unaware , we are glad you can do it on your ownWe are sorry to see you go, best of luck!

Here is the copy of the receipt that all funds where charged backThere is nothing else to give back, in fact the client misrepresented herself by calling the charges fraud.*** ***07/29/201504/06/201508/01/2015Charge To Merchant*** Fraudulent Transaction - Card Present Environment$116.50*** ***08/13/201504/20/201508/16/2015Charge To Merchant*** Fraudulent Transaction - Card Present Environment$116.50*** ***08/31/201506/05/201509/04/2015Charge To Merchant***24224435157103009531527 Fraudulent Transaction - Card Present Environment$116.50*** ***08/30/201507/21/201509/04/2015Charge To Merchant*** Fraudulent Transaction - Card Present Environment$39.00*** ***08/30/201505/20/201509/04/2015Charge To Merchant*** Fraudulent Transaction - Card Present Environment$116.50*** ***08/30/201505/05/201509/02/2015Charge To Merchant*** Fraudulent Transaction - Card Present Environment$

Clients loans are fixed with *** *** as Current In repayment, never late

Client was initially advised that her 40K in PRIVATE loans could not be included, We could only consolidate the 37K in Federal Loans and apply her a significant savingsWe delivered a huge savings to this clientShe called back at a later date confused why the PRIVATE loans where not
included, we advised her that we do FEDERAL LOANS ONLY she was advised by *** *** on her initial phone call and she acknowledged this in her Quality Control 3rd Party Verificationclearly by the TOTAL balance of loans we consolidated the $40k PRIVATE loan was not included.We delivered a huge savings and exactly as contracted for this client

Absolutely great customer service by Gil today! Went above and beyond! Much appreciated! *** **

Much like the IRS will not know who your accountant is ,*** *** *** will not know who's preparing your documentation The question you should've asked *** *** *** is why they didn't tell you you've been eligible for a lower payment for years .97% of the people that have loans do not understand them at all or the relationship between the issuer or the servicer or a third-party. Let alone the different types of loans and the benefits they each have

We have no further response

*** *** ** *** *** *** *** *** *** *** ** ***Toll Free: ***From: Processing TearI am writing in response to *** * *** claimsShe wasn't a client at the time of the complaint so I'm unsure of how sheclaims to be deceivedAll of which
Is an absolute shock and surpriseWe chose not to enroll her and we have never chargedher a single cent.Since the complaint, we have reached out to the client and she is currently enrolled and happy with the service.Sincerely*** ***

Client signed up late in the evening Friday evening shortly before all employees left for the weekend ,she was canceled first thing on Monday morning upon receipt of her emailClient was never charged. FYI/ Texting (SMS) capability is commonplace in most modern business phone systems and
is part of our fast technology software , the same software that finds every program eligible to you, some of which your current servicer failed to tell you as they don't find it profitable or to there best interest.97% of student borrowers are unaware , we are glad you can do it on your ownWe are sorry to see you go, best of luck!

Please respond to the following issues raised by the consumer:- "They say that the monthly payments will be going towards your loans and after certain amount of time your loans are forgiven...The monthly payments in reality are for their own business, never towards your loans."This is simply not true,We record 3rd Party Verifications for each enrollment The TPV is simply created by establishing a 3-way call between our agents, a customer, and the TPV systemUpon connection TPV will ask the customer for identifying information, to confirm their agreement, and if they are the authorized Credit Card Holder and do they understand the relationship, payments and payment dates and other Terms and Conditions within our service agreement, by a neutral party who has no stake in that transactionTPV call recording is not requiredWe use TPV as reliable documentation of our Quality Assurance purposes.In that recording the client answered the following with a very clear YES to all.(FILE ATTACHED)Email address:Tax Filing Address:Filing Status:AGI:Family Size:Loan Program:Enrolment FeeObligation amount to Servicer:Monthly Service Fee:Payment Source:Payment Dates: - "So again I restate this company lies..they dont give percent money back guarantee because if they would, I would not be in this website requesting for my money."

I was told that 1File was going to help with a loan forgiveness program after my school (Everest College) was closed down due to fraudI had a $42k loanI was told that after I paid the $fee (which I did in payments), then my monthly charges would be $39/month for years in order to have the loans forgiven taken off of my credit report as paid offI have been paying them for the last 1/years nowI was just sent an email from the Department of Education that there is a court case regarding the school and a borrower's repayment program in place that will discharge the loans from Everest CollegeUpon calling the Deptof Ed about the email, I was told to stop my payments to 1File because my application for borrower's repayment was in a review to discharge the loanThey told me that the loan was already in forbearance and had been for quite some time (years!)No one had even heard of 1File when I mentioned them
I have been paying this company for over years for what? Th

I contacted this company to help resolve my student loan questions and help consolidate my outstanding balancesThis business took my money and did not do anything that they said they would doSince I was under the belief that they were going to do what they said my student loans when into default, and I have since been charge unbelievable feesI would simply like my money back as this business did not do anything they said they wouldI have all my email and text correspondence, which clearly states everything this business failed to do

We completed an Income Based Payment of $for this Client, It did take a little longer than expected as her paperwork was mysteriously not received by her servicer and needed numerous submissions to completeClient has made of payments due, we are waiving the remaining two payments due to the
misunderstanding

Gilbert was so awesomely patient and above and beyond helpfulHe went the extra ten steps or so to make sure I was totally satisfied and all my questions and concerns were resolvedAnyone who works in customer service, especially on the phone, should take a page from his book!

I am glad they have me a refund, but these people have sloppy, shady practices Unless they are forced to change their ways I would expect more complaints from others Otherwise my situation had been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The statement given by 1file goes against my story entirelyI repeatedly asked about *** loans specifically and was told that if it's here then it'll be consolidatedIt was never stated that the loans were not thereI am not going against the assistance I was given or denying the savings, however I firmly believe that I was tricked into signing up for something thinking that I would receive some asisistance with the *** loan includedI specifically stated that repeatedly and that I couldn't afford paying the *** LOAN on top of the monthly payment to 1fileMy complaint has nothing to do with the service because everything would have been stars, my issue lies with the way people get signed into the initial contractI expect 1file to abide by the agreement terms and return all funds to me immediately.]
Regards,
*** ***

this message is concerning Blanca I just wanted to let the company know that she have been very helpful and she works very hard resolving anything pertaining to my loan account thanks again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was actually not eligible for the consolidation of my loans into the program until this August, so when file reported that I have been eligible for a long time, that is incorrectThey have not saved me any money, but on the contrary, cost me $1,If they were to have disclosed to me that I could have enrolled in the same consolidation program by myself, then I wouldn't have gave them $1,000. They did not disclose all information in regards to the consolidation when I signed upI believe that I was taken advantage of due to not knowing the specifics of the consolidation and the sales representative not informing me of all the information that he knew about the programI do not agree that it should cost $1,to consolidate student loans, as I did a consolidation of my other student loans by myself with no issues
Regards,
*** ***

To start off, this Company 1file.org comes across as the federal education departmentWhich in fact they are a third partyThey are just out there, trying to get money from individuals that need to consolidate and payback their loansThey call your phone number and they start talking to you about the importance of consolidating your loans and that you qualify for loan forgiveness (THEY HAVE ALL YOUR INFORMATION! BY THE WAY)They say that the monthly payments will be going towards your loans and after certain amount of time your loans are forgivenThis Company is not a legitimate company because they lure individuals that are in the need to pay off their debt, by lying to them and getting money out of themThe monthly payments in reality are for their own business, never towards your loansThey lied to state that the monthly payments were going towards my student loansThey lie to you by stating that they are from the actual federal student loan.gov departmentI will make sure

Daniela N was so helpful and amazingI really appreciate the time she took to explain things to meThank you So much!