1SHIWUYOU, LLC

Hello, This customer's complaint about our first beauty box that was sent out was received and responded to professionallyWe stated that we were sorry her expectations were not met, and explained the values of our boxes and the weight of our boxes unfortunately vary each month depending on
the weight of the productsWe told her we had updated our website to no longer include weight as it varied so much that it would not be logical to keep it on our website and that the weight of the products does not lessen the actual value of the itemsWe were happy to refund the entire box to the customer and she was allowed to keep her box as it's contents as wellWe have records of the paypal refund if neededAfter what we thought was a professional and acceptable response to this customers concerns, she then informed us that we were providing *** with extra items that were not in our original boxes and that she was emailing *** to tell them of fraudUnfortunately, all of our boxes sent to *** contained the same items as our original boxes, as *** do not accept boxes with additional itemsWe were then made to warn *** and our other customers who posted pictures of our products online about this customer potentially harassing them due to her unsatisfaction from purchasing our boxOur *** and customers informed us that they understood the situation and that this sometimes happens with customers sometimes who want retribution for their dissatisfactionWe were very grateful of their understanding and apologized for any harmful things that may have been said by this customer to themWe have had no advertising or unacceptable business practicesWe hope that this customer will be satisfied with her original refund and her Revdex.com claim and will cease further unnecessary action or harassment of our customers. Thank you,EsianMall Team